Whitewater Hotel & Spa

Great Hotel & Spa, Good Location, Really Nice Food.

Room was not cleaned so no coffees or toilet paper. Hotel was not very warm heating had been turned down and it was minus 5 outside . Swimming pool water wasn’t very warm . We ordered food and drinks went to pay and then they added vat on top wasn’t advertised anywhere about this . Staff were very friendly and helpful especially at reception

First two rooms had no wifi and the third room I was given had no hot water in the shower. Not serving breakfast until 8 o'clock is way too late

Beds are comfortable, shower is strong and hot water is hot, rooms are clean, buffet breakfast is good. Leisure centre with swimming pool, steam room, spa and gym room just inside the hotel is a big credit. But the machines in the gym is a bit outdated. The river view right in front of the hotel is stunning.

Excellent breakfast. Friendly efficient staff. Clean room. Good gym / spa facilities - clean. Overall, the hotel is looking a little tired, but a refurb is due in 2026, but good value for money. My wife and I would stay again.

We at the Whitewater for 2 nights B&B & we couldnt fault the value - yes it may be a bit dated but it just added to the charm - stunning location - staff were absolutely amazing - friendly - helpful - welcoming- nothing too much trouble - the food was delicious do try Dollies as it was great- give the chef a pay rise because our evening meal was fantastic !!! I’d definitely come back here - beds comfortable- rooms spacious and clean - so quiet and peaceful / we loved it !

Staff. when checking no body there rang bell came to counter with plate full of food hotel not full didn’t offer upgrade on which i would of payed i have stayed at hotel three times we were overlooking river on them occasions which was nice . this time over looking car park room very dated i though the bath had marks on it. No staff also on the Saturday night on the bar note to say to go down to the bar down stairs there were 3 staff down there. Overall will not return till hotel until it has been upgraded very disappointed with this stay also emailed about spa treatments but on arrival there was none available and staff never replied.

We were given executive rooms, large, clean and very comfortable, one with a 4 poster bed. Large bathrooms with jacuzzi baths, great after a days walking. Comfortable beds and room was a good temperature. Pool, steam, sauna and gym were good facilities. Breakfast and bar food offered a good selection. Staff were welcoming, friendly and added to the stay. Would recommend and stay again.