Royal Palm Hotel

Royal Palm Hotel Reviews

Royal Palm Hotel

6 Palm Blvd, Umhlanga Ridge, Umhlanga, KwaZulu-Natal, 4320, South AfricaView Hotel Details
Royal Palm Hotel
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Guest Reviews of Royal Palm Hotel

8.5/10
Very Good
78 review
Verified reviews
Location8.5
Amenities8.5
Service8.5
Cleanliness8.5
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All reviews(78)
Positive reviews(44)
Reviews with photos/video(1)
Negative reviews(7)
Guest User
Executive King Suite
Stayed in Dec 2024
Solo traveler
3 review
10/10
Outstanding
Posted on Jan 24, 2025
Great service, staff is welcoming and helpful. The room was clean and spacious. It’s a walking distance from Gateway mall and tons of restaurants
Barrito
Executive King Suite
Stayed in May 2025
Business traveler
9 review
10/10
Outstanding
Posted on Jun 23, 2025
Location was perfect for the business I needed to transact in the greater Umhlanga area. Staff we ever supportive of needs, breakfast buffet was amazing even though for very few people and food was good quality, room/suite was very very comfortable and spacious, plus they had a sauna which was a nice touch after the gym. I would stay again.
Coleman
Executive King Room
Stayed in Oct 2024
Business traveler
43 review
10/10
Outstanding
Posted on Nov 22, 2024
This hotel was very convenient to shopping mall and strip mall. The bartenders was very professional and if they didn’t have what I like they went and got it. Will stay again while I am here visiting Durban.
David
Deluxe Double Room
Stayed in Sep 2023
Business traveler
5 review
6.0/10
Posted on Oct 25, 2023
Hotel room a little worn out,
Ruan Beukes
Executive King Suite
Stayed in Jan 2024
Couple
26 review
8.0/10
Very Good
Posted on Feb 15, 2024
Good location
Dez Luthuli
Deluxe Double Room
Stayed in Dec 2022
Traveling with friends
24 review
6.5/10
Posted on Jan 28, 2023
Was booked in lot a hotel for disabled people.
Guest User
Two Bedroom Penthouse
Stayed in Jan 2025
Business traveler
7 review
7.5/10
Posted on Mar 1, 2025
The room is OK, but the service staff is very slow
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Guest User
Executive King Suite
Stayed in Apr 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jun 3, 2025
房間很大 乾淨整潔 很滿意 自助早餐供應也很不錯
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phw8itxcxl
Stayed in Apr 2025
Business traveler
10/10
Outstanding
Posted on May 29, 2025
The experience was excellent as always, it is about my 7th stay. The room is lovely, decoration is very nice. The shower is nice and roomy, with ample water pressure.
Response from Property: Dear phw8itxcxl, Thank you for your feedback, and for taking the time to write about your visit. I am delighted to hear that you had an excellent experience during your 7th stay with us. It's great to know that you enjoyed the lovely room, nice decoration, and spacious shower with ample water pressure. Your perfect service ratings across the board are truly appreciated! We look forward to welcoming you back to Royal Palm Hotel soon! Kind Regards, James Theunissen General Manager
sumayashaikh7861
Stayed in Apr 2025
Other
10/10
Outstanding
Posted on May 14, 2025
A very centrally located hotel. Spacious and gracious. Staff and reception very helpful. It ticks all my boxes.
Response from Property: Dear sumayashaikh7861, Thank you for your feedback, and for taking the time to write about your visit. I'm delighted to hear that you found our hotel to be very centrally located, spacious, and gracious. It's wonderful to know that our staff and reception were very helpful and that we ticked all your boxes. We look forward to welcoming you back to Royal Palm Hotel soon! Kind Regards, James Theunissen General Manager
Shaheen M
Stayed in Apr 2025
Other
10/10
Outstanding
Posted on May 6, 2025
Been using this lovely establishment for almost two decades, this was the best stay yet! Super affordable with such amazing service, a few kms from the beach as well.
Response from Property: Dear Shaheen M, Thank you for your feedback, and for taking the time to write about your visit. It's wonderful to hear that you had a lovely stay at Royal Palm Hotel and that you found the service, value, cleanliness, and other aspects to be exceptional. We are thrilled to have been a part of your experiences over the past two decades and are delighted that this was your best stay yet! Being just a few kilometers from the beach, we aim to provide an affordable and amazing service to all our guests. We look forward to welcoming you back to Royal Palm Hotel soon! Kind Regards, James Theunissen General Manager
DjSanveer
Stayed in Apr 2025
Other
10/10
Outstanding
Posted on May 4, 2025
The penthouse experience was amazing with 3 bedrooms and 3 bathrooms. The staff was exceptional ly friendly with always having a smile on their face. Wonderful experience for those travelling with other guests
Response from Property: Dear DjSanveer, Thank you for your feedback, and for taking the time to write about your visit. The penthouse experience was amazing with 3 bedrooms and 3 bathrooms. The staff was exceptionally friendly, always with a smile on their face. We are delighted that you had a wonderful experience, especially for those travelling with other guests. We look forward to welcoming you back to Royal Palm Hotel soon! Kind regards, James Theunissen General Manager
K1338MFfarhana
Stayed in Mar 2025
Other
6.0/10
Posted on Apr 21, 2025
If you looking for a comfortable stay in a good location, I would highly recommend that you stay at the Royal Palm. The rooms are clean and spacious providing a kitchette for convenience, a mini fridge, tea and coffee with microwave a comfortable lounge area and a balcony. The breakfast however does not cater for Hallaal guests hoping they look into Hallaal friendly options. However you are across the road from Gateway and that mall provides a host of all the Hallaal food options that you could choose from.
Response from Property: Dear K1338MFfarhana, Thank you for your feedback, and for taking the time to write about your visit. If you are looking for a comfortable stay in a good location, we are delighted that you highly recommend Royal Palm Hotel. We are pleased to hear that you found the rooms clean, spacious, and well-equipped with amenities. We appreciate your feedback regarding the breakfast and the request for more Halal-friendly options. We will certainly consider this suggestion for future improvements. Additionally, it's great to know that our proximity to Gateway Mall provides you with a variety of Halal food options. We look forward to welcoming you back to Royal Palm Hotel soon! Kind Regards, James Theunissen General Manager
Z4888EFgerhardk
Stayed in Feb 2025
Other
10/10
Outstanding
Posted on Mar 23, 2025
I have stayed here before, but it still surprised me how neat and spacious the rooms were. The staff was exceptional from the moment we entered the hotel via the parking area until we left the next day. I don't usually give a high rating , but this hotel deserve and earned the 5 star rating.
Response from Property: Dear Z4888EFgerhardk, Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you had an exceptional stay with us and truly appreciate your high ratings. We would also like to thank you for your continued support and look forward to welcoming you back soon again. Kind Regards, Team Royal Palm
chenelle2025
Stayed in Feb 2025
Business traveler
8.0/10
Very Good
Posted on Mar 18, 2025
When travekking dor business, I always opt for Royal Palm. Just a little noisy over peak holiday seasons if you travel for business.
Response from Property: Dear Chenelle2025, Thank you for your feedback, and for taking the time to write about your visit. It's wonderful to hear that you choose Royal Palm Hotel for your business trips. We appreciate your preference for our services. We have noted your comment about noise during peak holiday seasons and will work on ensuring a quieter ambiance for our business travellers. We look forward to welcoming you back to Royal Palm Hotel soon! Kind Regards, Team Royal Palm