My first day was very unpleasant, as I was given a room I was extremely unhappy with. The following two days were a bit better, perhaps because my expectations had already been lowered. For some reason, the front desk staff I encountered on my arrival day seemed to be targeting me and gave me the worst room, which made me furious. All the other staff I met afterward were very good. Trip.com tried their best to help me resolve the issue, but the hotel remained unyielding. They promised to switch me to a sea-view room on the last day, but that never materialized; their promises to Trip.com's representative were completely unfulfilled. Luckily, I had already mentally prepared myself, so I didn't even bring it up. I didn't want to waste any more energy communicating with the hotel.
The older gentleman from the restaurant department and I got along quite well. He mentioned that the owner isn't even local, perhaps in Australia or elsewhere, or even if in Sri Lanka, they'd be in Colombo. So, I constantly felt that this unyielding hotel manager's management skills were truly subpar.
Finally, some advice for everyone: this is one of the hotels with the best scenery in the area, but if you do decide to stay here, make sure to communicate your needs clearly in advance. The better rooms in this hotel are on the 2nd and 3rd floors; the 1st floor is just acceptable, and the ground floor has very poor ventilation and natural light.
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