The Old Hatchery

This cold Sunday afternoon, we were looking for a hearty meal in the middle of the beautiful Underberg and that is exactly what we found at the Waterfall Restaurant located at The Old Hatchery. Portions are generous and well prepared and the service is friendly👍

Arrived Dec 15. - No hot water - No soap or shampoo - cheapest 1 ply loo roll We had booked for the one night at the start of a motorcycle tour and returned at the end of the tour. To late to find parking for our vehicles and no option to return at tour end. On our return we were heading for bed when a large group of guests arrived drunk and rowdy (11pm). Owners simply allowed them to stay. They partied, screamed and jumped up and down above us until we eventually left at 3;50 am without any sleep. Owners of the Hatchery only responded to my messages at 9;30 the following day. First message sent before 12pm. Bearing in mind we had 1450km drive back to Cape Town the next day, on zero sleep. To add insult were overcharged by R200 rand per person per night and the owner refuses to respond to my messages. (we arrived back tired from our tour and presented with the bill to pay). I paid and only later the next day checked the emailed quotes sent to me.

The rooms are okay and they are perfect for the price. However, the host did not tell us we would be sharing the house with other guests abs this caused a startle with those we found in the house already. The gyser was not working and this was on a 9degree Celsius weather where we had to take a night and morning cold shower. Supper was a disaster: upon arriving at 7pm, we were told there’s no food as they had hosted a group of people earlier and couldn’t cater for us. We managed to get leftover stew guised as curry on dirty tables. To top it off, the place only starts serving breakfast after 9am; the kitchen staff only arrives at 9 so you get served around 10. Even that breakfast, the eggs were burnt on Saturday, did not offer variety and dare you ask for a second cup of coffee, you’d be slapped with a R24 bill. The chef was injured on her hand with what looked like unsanitary bandage. To top it off, while we were dining, a guest whisks into the kitchen with kiddies diapers to be disposed offand the chef “gladly assists” her- all in full view of us eating. Overall, I shan’t be going back.