Hotels near El Templo Mayor San Francisco de Asis, Urubamba

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.

This was a lovely hotel, with fabulous gardens and views. Very tranquil and relaxing after a day of sightseeing. I even managed to sit in the sunshine before it disappeared. The room was very big and comfortable. I had the best nights sleep of my whole trip - no noise whatsoever, and despite it turning really cold, the beds had blankets so I was toasty warm.

This is such a peaceful lodge. There were 3 vendors in the courtyard selling Peruvian items and artwork. There was also a woman weaving the Peruvian cloth. There are a couple of alpacas on the property that they move around the grounds. We had some leftovers from lunch and a worker was so gracious by heating it up for us and providing silverware. The breakfast is awesome. Just walking around the grounds was nice and relaxing. The room was very clean and nice as well. We were able to leave our luggage here since you are not allowed to take more than 1 backpack on the train to Machu Picchu.

I received a room that was dirty and smelled musty. The hotel said that there were no other rooms available and that they had a special machine they could put in my room to remove the smell, but I would have to leave the room for a few hours. No one could explain to me what this machine actually did! After speaking to 4 different people, I was finally told that a suite was available, but I would have to pay approximately $500 per night extra to move. None of the staff their speaks English well so it was very difficult to explain that I should not have to pay extra. No one seemed to feel bad about giving us a smelly room and just said that it was very hot outside (as if that explained the situation). After a long days travel, we were exhausted and so I agreed and we moved into the suite. Then, that night, both my son and I got sick. We don't know if it was caused by the food in the hotel or something else. Regardless, I called the front desk at 11 pm and asked if they had any medicines. The man at the desk said that I could go into town to the pharmacy, but he did not know if it was open. I asked him if he could call the pharmacy to see if they were open. He did not speak English well and kept repeating that I should go to the pharmacy. He was entirely unhelpful! This hotel is beautiful and the suite was nice. But, the service is terrible. No one seems to know what is going on and not one person spoke English well. Breakfast was included in my rate, but the first day we were only offered a cold buffet. The second day were were given a menu to also order hot items. It turns out that they forgot to give us the menu or even tell us about the hot items the day before. No one apologized or made any effort to make up for the error. The staff just does not care if the guests have a good experience or not. This place is very expensive, and definitely not four or five star quality. Stay away!

Hotel Luz Garden was great! The staff treated us like family and were very nice! They came by each night to see what time we wanted breakfast and even let us stay in our room a little later so we didn't have to set around town waiting for or train. I will definitely stay here again.

Let me start I was skeptical while booking but when I reached here my stay was fantastic. Location: it is a wonderful location directly on the river and 4 minutes walk from railway station and bus as well as all the restaurants. Service: Christian and Judith provided the best possible service. Breakfast was the best. Free Wifi Internet was good Allowed to keep our luggage after checkout free of charge Overall I would love to stay again here!

This hotel was a low quality experience and I do not recommend booking there. My room was not air conditioned. The window had no screen; so if you opened it to get air, you got the bonus of a large supply of unwelcome bugs and loud outside noises. The outside walls and windows were not insulated, so you were assaulted with loud noises from outside as well as nearby passing trains. The inside walls and doors were paper thin; so you could hear your neighbor’s conversations as well as involuntarily sharing in the audio of their TV watching. There was no chair in the room to sit and read; so I ended up in the lobby. The tap water is not safe to drink; so I got ripped off for $3 per bottle for water that cost 50 cents at a supermarket. The only free option was filtered water only available by the glass in the lobby 5 floors away from my room; not a viable option. The light in the room was dim. Finally, the bed was a narrow single bed of the kind I have not used since my college dormitory 50 years before. Altogether, an unpleasant experience.

The hotel is a budget hotel with general facilities. But the time is very good and the service is very good. The pick-up and drop-off are free and the service attitude is really good! Good value for money. I have set up their suite with an invincible terrace! The hotel has 24-hour hot tea, hot water and hot coffee at the front desk. You can drink it when you enter the door, which is very convenient!