Hampton by Hilton Urumqi High-speed Railway Station

Hampton by Hilton Urumqi High-speed Railway Station Reviews

Hampton by Hilton Urumqi High-speed Railway Station

No. 369 Yanshan Street, Toutunhe District, Urumqi, Xinjiang, ChinaView hotel details
Hampton by Hilton Urumqi High-speed Railway Station
Hampton by Hilton Urumqi High-speed Railway StationHampton by Hilton Urumqi High-speed Railway StationHampton by Hilton Urumqi High-speed Railway Station
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Guest Reviews of Hampton by Hilton Urumqi High-speed Railway Station

9.5/10
Outstanding
2214 reviews
Verified reviews
Location9.5
Amenities9.4
Service9.4
Cleanliness9.5
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All reviews(2214)
Positive reviews(2171)
Reviews with photos/video(563)
Delicious breakfast(366)
Friendly front desk staff(319)
Many amenities(151)
Offers pick-up/drop-offs(131)
Perfect for business trips(82)
Close to train station(65)
Awesome gym(43)
Delicious buffet(15)
Negative reviews(43)
Guest User
Cozy Queen Room
Stayed in Aug 2026
Couple
11 reviews
9.7/10
Amazing
Posted on Sep 2, 2026
I stayed here last year when I visited Northern Xinjiang and had a great experience, so I chose this hotel again after landing in Urumqi for my trip to Southern Xinjiang. The front desk staff, both the young men and women, were very nice and proactively upgraded my room. The hotel breakfast is exquisite and caters to various tastes, and it's quite delicious. Plus, the hotel has its own parking lot, which is convenient for those traveling by car! 👍
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您再次選擇入住烏魯木齊高鐵站希爾頓歡朋酒店,並分享此次南北疆行程中的入住體驗。很高興瞭解到您在前台辦理過程中感受到的熱情與細緻,以及工作人員為您進行房間升級帶來的便利與舒適。同時,衷心感謝您對酒店早餐的認可,精緻的菜品與多樣選擇能更好照顧不同人羣的口味與需求。酒店配備自有停車場,也為自駕出行提供了更便捷的支持。期待您下次再來時,繼續感受我們的用心服務。
Alaienchulong
Cozy 2-bed Room
Stayed in Aug 2026
Business traveler
19 reviews
10/10
Outstanding
Posted on Sep 2, 2026
Our stay was fantastic! The hotel's location is good, and the front desk service was excellent. The hotel has everything you need, and the breakfast was abundant and varied. The decor is grand, and the rooms are comfortable and clean. As a family traveling, we always choose Hampton, and there's a lovely Little Green Valley Park right next door. I'll definitely choose this hotel again for my next business trip. For anyone looking to stay here, you can choose with confidence. Overall, it's highly recommended, highly recommended, highly recommended!
Original textTranslated by Google
Response from Property: 尊敬的客人您好,感謝您選擇烏魯木齊高鐵站希爾頓歡朋酒店並分享本次入住體驗。很高興得知您對前台服務、酒店配套的豐富度以及房間的舒適與整潔給予了認可,早餐的多樣選擇也讓您一家出行更盡興。您提到的周邊公園環境與整體體驗也為同程旅客提供了很好的參考。我們期待您再次入住,也歡迎您在出行安排中優先考慮本酒店。
Guest User
Cozy Queen Room
Stayed in Jul 2026
Other
3 reviews
10/10
Outstanding
Posted on Aug 31, 2026
The Hampton by Hilton Urumqi High-Speed Rail Station is perfect for business trips. The area is very quiet and it's right next to Xiaolügu Park. The breakfast is also very rich, with over 100 dishes. Check-in at the front desk was quick and the service was excellent.
Original textTranslated by Google
Response from Property: 尊敬的客人您好,感謝您選擇烏魯木齊高鐵站希爾頓歡朋酒店並分享入住體驗。很高興瞭解到您在商務出差期間感受到周邊環境安靜,前台辦理入住高效順暢,服務也令您滿意。同時,也感謝您對相鄰小綠谷早餐的認可,品類豐富、餐食選擇充足為您的出行提供了便利。期待您再次光臨,祝您工作順利、旅途愉快。
wfb14
Superior Queen Room
Stayed in Jul 2026
Business traveler
50 reviews
10/10
Outstanding
Posted on Aug 27, 2026
Staying at the Hilton Garden Inn High-Speed Rail Station this trip was an absolutely fantastic experience 💯. The hotel is very close to the high-speed rail station, making transfers incredibly convenient. The lobby boasts a simple yet grand ambiance, and upon entering, you're greeted with warm welcome snacks, creating a wonderful atmosphere. The guest rooms are spacious and bright, with a minimalist and sophisticated design. The cleanliness details are meticulously handled, and the bedding is soft and comfortable, ensuring a restful sleep until you wake up naturally. The bathroom facilities are complete, and the toiletries are of good quality. The soundproofing in the room is excellent, completely undisturbed by any station noise. The service is attentive and thoughtful; the robot delivery service is convenient and hassle-free. Breakfast offers a good mix of local specialties and regular dishes, and getting around from the hotel is also very easy. It's perfect for both short layovers and brief stays. I genuinely recommend it to all travelers, definitely a five-star review!
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住烏魯木齊高鐵站希爾頓歡朋酒店,並分享如此細緻的入住體驗。很高興您認可酒店距離高鐵站近、出行中轉便捷;同時也對大堂歡迎小食、客房寬敞明亮與乾淨細節、舒適床品、衞浴用品品質以及出色的隔音效果表示肯定。我們也會繼續保持服務的細緻與高效,讓機器人送物與早餐體驗為您的旅途增添便利與舒心。期待您再次光臨,再次為您提供穩定優質的服務體驗。
Guest User
Cozy 2-bed Room
Stayed in Jul 2026
Business traveler
7 reviews
10/10
Outstanding
Posted on Aug 27, 2026
This hotel is perfect for business travelers, whether you're here for a business trip or company meetings. The facilities and environment are excellent, and the hygiene is top-notch, making for a very comfortable stay. The surroundings are particularly good, with a bustling commercial area nearby, so you'll have no trouble finding places to eat. The service is also exceptional; they even gave me a free upgrade. Overall, the experience was great. The breakfast was rich and varied. I'd definitely stay here again if I get the chance. The front desk staff were incredibly outstanding, very good, very satisfied, and the overall experience was excellent. I highly recommend this five-star hotel, very, very satisfied.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住本酒店並分享如此詳盡的入住體驗。很高興得知您認為酒店特別適合商旅、出差與公司會議需求,整體設施環境良好,客房整潔衞生,居住體驗舒適;同時也感謝您對周邊商業配套便利、餐飲選擇豐富以及服務態度的認可。我們也很珍視您提到的免費升級與早餐豐富帶來的良好感受。期待您下次有機會再次光臨本酒店,祝您工作順利、出行愉快。
Guest User
Deluxe Queen Room
Stayed in Jul 2026
Business traveler
1 reviews
10/10
Outstanding
Posted on Aug 22, 2026
This was my first stay at this hotel and I was very satisfied. The room was neat and clean, the bedding was comfortable, and the breakfast had a good variety and tasted great. The front desk staff were very enthusiastic, efficient with check-in, and always accommodating. They even upgraded my room! I'll definitely choose this hotel again next time!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your first stay at Hilton Garden Inn Urumqi High-Speed ​​Railway Station and for sharing your valuable experience. We are delighted that you praised the cleanliness of your room, the comfort of your bedding, and the variety and deliciousness of the breakfast in the restaurant. We also appreciate your recognition of the warm and attentive service of the front desk staff, the efficient and responsive check-in process, and the room upgrade arrangements. We look forward to your next visit and will continue to provide you with an even more comfortable stay.
Guest User
Cozy Queen Room
Stayed in Jul 2026
Solo traveler
21 reviews
10/10
Outstanding
Posted on Aug 20, 2026
Overall, my stay was extremely satisfying. The hotel facilities were very complete, with all the essentials like toiletries, bathing products, a desk and chair, and high-speed internet. The room was spacious with good lighting and ventilation. The bathroom had stable water pressure, and hot water came quickly. What truly impressed me was the service. The staff were courteous and polite, and check-in was very efficient. They patiently answered all my questions. The room was spotlessly clean, with no dust even in the corners, and the bedding was fluffy and comfortable, ensuring a good night's sleep. When I unexpectedly needed a charger before heading out, the front desk quickly helped me out – they really pay attention to the details. There wasn't any overly formal or 'canned' service, but everything felt thoughtful. The location is convenient, making dining and getting around easy. It offers excellent value for money. This hotel is suitable for both business trips and short getaways. My overall experience was fantastic, and I'll definitely prioritize booking this place again on my next visit. I highly recommend it to friends who are traveling.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Hilton Garden Inn Urumqi High-Speed ​​Railway Station and sharing your experience. We are delighted to see your positive feedback on the room space, natural light and ventilation, consistent water flow in the bathroom, and the speed at which hot water arrives. We also appreciate your positive comments on the toiletries, amenities, desks and chairs, and high-speed internet. We value hygiene and bedding as well, and your feedback is a great encouragement to our team. We will continue to maintain the same level of service, such as the prompt response at the front desk when you needed to borrow a charger and the efficient check-in process. We hope you will experience the same comfort and peace of mind on your next visit.
Guest User
Cozy Queen Room
Stayed in Jul 2026
Traveling with friends
4 reviews
10/10
Outstanding
Posted on Aug 17, 2026
High quality as always. Our airport transfer time clashed with another group of guests, and the shuttle couldn't fit everyone. The front desk staff promptly arranged another car for us, solving the problem efficiently. Very impressed!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Hilton Garden Inn Urumqi High-Speed ​​Railway Station again and sharing your stay experience. We are delighted to hear that you consistently appreciate our excellent service, and thank you for your understanding and positive feedback. Regarding the transportation issue caused by the conflict between your airport transfer time and itinerary, the front desk promptly coordinated and efficiently resolved the problem, ensuring your smooth travel. We look forward to your next visit and providing you with even better and more attentive service.
Guest User
Cozy 2-bed Room
Stayed in Jul 2026
Family
7 reviews
10/10
Outstanding
Posted on Aug 22, 2026
My overall experience at the Hampton by Hilton was excellent, earning a five-star rating. The front desk staff were very friendly and efficient with the check-in process, and patiently answered all my questions. The room was clean and tidy, well-arranged, and the bedding was soft and comfortable, ensuring a peaceful night's sleep. The buffet breakfast offered a wide variety of options, including hot dishes, pastries, and drinks, all made with fresh ingredients and tasting great. The hotel's overall atmosphere is simple yet comfortable, with attention to detail. It offers great value for money for accommodation, making it perfect for business trips or short stays. I'll definitely choose this hotel again for my next trip.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at the Hilton Garden Inn Urumqi High-Speed ​​Railway Station and for giving us a five-star review. We are delighted to hear that the front desk staff were efficient and patient in their communication, and that the clean and tidy room with soft and comfortable bedding ensured a restful night's sleep. The buffet breakfast also offered a wide variety of delicious hot dishes, pastries, and beverages, adding convenience to your trip. The hotel's overall simple and comfortable atmosphere and attention to detail provide excellent value for money, and we look forward to your next stay.
Guest User
Cozy Queen Room
Stayed in Jul 2026
Traveling with friends
7 reviews
10/10
Outstanding
Posted on Aug 14, 2026
The front desk service is excellent, warm and attentive. The staff's attitude is great, and I'll definitely stay here again. The facilities are complete, comfortable, and elegant. The service is really good, and the hygiene is clean, neat, and beautiful. The location is superb, conveniently close to Nobel, making transportation easy. Five-star rating!
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您對我們酒店的認可與五星好評。很高興瞭解到您對前台服務的熱情周到給予了肯定,我們也將繼續保持專業、細緻的服務態度。與此同時,舒適齊全的設施、整潔乾淨的環境以及優越便利的地理位置,也都為您的入住帶來了良好體驗。期待您再次光臨,我們將竭誠為您提供更加完善的服務。
Guest User
Cozy 2-bed Room
Stayed in Jul 2026
Family
2 reviews
10/10
Outstanding
Posted on Aug 12, 2026
I was very satisfied with my hotel room. The service was great, and there was even a free airport shuttle. It said check-out was at 3 PM, but they let us extend it a bit longer. The hygiene was excellent, the environment was fantastic, and they even upgraded our room for free. The front desk staff were wonderful and the facilities were well-equipped. Next time I'm in Urumqi, I'll definitely stay here again.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您選擇烏魯木齊高鐵站希爾頓歡朋酒店並分享本次入住體驗。很高興得知房間居住舒適、環境整潔,衞生與整體體驗讓您感到滿意;同時也感謝您對前台服務、設施設備齊全以及酒店免費送機等貼心安排的認可。關於您提到的退房時間安排,我們也會繼續做好溝通與服務保障。期待您再次來烏魯木齊入住本酒店,祝您旅途順利。
Guest User
Superior Queen Room
Stayed in Jul 2026
Family
7 reviews
5.5/10
Posted on Aug 10, 2026
This stay at Hampton by Hilton was one of my more average experiences recently. The overall experience didn't fully meet the standards expected of a chain hotel, and the value for money was just okay. I wouldn't recommend it for business travelers or tourists. Firstly, the room's cleanliness issues were quite noticeable. Upon entering, there was a lingering smell of smoke that didn't dissipate even after a long time of ventilation. There was dust accumulation in the corners and crevices. The bedding looked ordinary, lacking the clean and fresh feel expected from a chain hotel, and the detailed cleaning was very perfunctory. The hardware facilities were not well-maintained. Some smart devices in the room were slow to respond, the water pressure in the bathroom fluctuated, and the hot water temperature was unstable, making for a very poor washing experience at night. Secondly, the service was decent. The front desk staff were polite; they answered questions but weren't particularly enthusiastic. Basic service etiquette was met, but the check-in process was a bit slow. When I reported issues during my stay, they were handled at a moderate pace, neither fast nor slow, without timely follow-up. The overall service awareness needs improvement; it completely lacked the attentive feel of a branded hotel. The breakfast quality was also severely reduced. There were few dishes, and replenishment was slow. Some food items were cold, and the freshness of the ingredients was average, a far cry from the advertised abundant breakfast. The overall value for money was severely mismatched. The hotel's location is relatively remote. While it's near a gas station and a Wanda Plaza, the side facing the road was quite noisy, with noticeable external noise at night, which would affect those sensitive to sleep. As a chain hotel primarily targeting business and leisure travelers, quietness, cleanliness, and efficient service are fundamental, but this stay did not meet overall expectations. I hope the hotel strengthens team management, improves hygiene standards, service, and ensures that hardware matches the brand's reputation and pricing. I genuinely don't recommend choosing this hotel blindly and will not return. I also suggest the hotel rectifies its hygiene, service, and daily management.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Hilton Garden Inn Urumqi High-Speed ​​Railway Station and sharing your valuable feedback. We sincerely apologize for the issues you encountered during your stay, including unresolved room cleanliness and odors, unsatisfactory use of smart devices and hot water, insufficient follow-up in service response, breakfast quality and variety falling short of expectations, and the impact of external noise at night. We will take your feedback seriously and continuously improve our daily management and service standards, striving to ensure that every stay meets the standards expected of a chain hotel. We sincerely look forward to providing you with an even better experience in the future.
Guest User
Cozy 2-bed Room
Stayed in Jul 2026
Business traveler
1 reviews
10/10
Outstanding
Posted on Aug 12, 2026
On my trip to Xinjiang, I had a layover and stayed at this Hilton Garden Inn, and it exceeded my expectations! The location is superb, very convenient to get to from the high-speed rail station – no hassle with luggage. The lobby is clean and bright, making for a very comfortable first impression. The room was meticulously cleaned, with no strange odors, and the soundproofing was excellent. Even though it's near a transportation hub, it was incredibly quiet at night, allowing me to fully rest from my travel fatigue. The bedding was soft, and the toiletries were well-stocked. Breakfast offered a good selection of local specialties that tasted authentic. There are plenty of convenience stores and restaurants nearby, making it easy to get around and find food. As a layover hotel, I highly recommend it to anyone visiting Urumqi.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Hilton Garden Inn Urumqi High-Speed ​​Railway Station and sharing such a detailed stay experience. We are delighted that you found the hotel convenient and comfortable during your transit journey. The convenient transportation connections, thorough room cleaning, odor-free and soundproof environment, and quiet nighttime atmosphere you mentioned are all areas we continuously strive to improve. We also appreciate your recognition of the comfortable bedding and comprehensive toiletries. The local breakfast options and convenient surrounding amenities added more choices to your trip. We look forward to your next stay in Urumqi, and we are committed to providing you with an even better service experience.
Guest User
Cozy 2-bed Room
Stayed in Jul 2026
Solo traveler
1 reviews
10/10
Outstanding
Posted on Aug 10, 2026
For my business trip to Urumqi this time, I decisively chose the Hilton Garden Inn at the High-Speed Rail Station, and my overall stay experience was incredibly satisfying. It's very close to Urumqi Station, making commuting for high-speed rail incredibly convenient and saving me the trouble of lugging heavy luggage a long distance. Check-in at the front desk was efficient and smooth, and the staff were warm and polite. The room was spotlessly clean, and the desk and chair were spacious and functional, perfect for getting work done. The mattress was just right – not too soft, not too hard – allowing me to get a good rest after a busy day. The self-service laundry room with a dryer is super practical for frequent business travelers. Breakfast offered a rich variety of options, with both Chinese and Western dishes available. Overall, the facilities are well-maintained, and it offers great value for money. I'll definitely prioritize staying here again for my next business trip to Urumqi.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Hilton Garden Inn Urumqi Railway Station and sharing your stay experience. We are pleased to know that the hotel is located close to Urumqi Railway Station, providing you with convenient access to your high-speed train. You mentioned the efficient and smooth check-in at the front desk, the friendly and polite staff, the thorough cleaning of the room with spacious and practical desks and chairs, the perfectly firm mattress to help you get a good rest during your busy schedule, and the self-service laundry room with drying function, as well as the wide selection of Chinese and Western dishes at the breakfast – all of which demonstrate your appreciation for the details. We will continue to maintain our facilities and service quality, and we look forward to your next visit to Urumqi.
Guest User
Cozy 2-bed Room
Stayed in Jul 2026
Couple
1 reviews
10/10
Outstanding
Posted on Aug 10, 2026
I have to give a five-star rating to the Hampton by Hilton Urumqi High-speed Railway Station. What impressed me the most was the staff's service. When checking in, the front desk patiently explained the breakfast times and nearby transportation routes. Any requests were addressed incredibly promptly. The room was meticulously cleaned with great attention to detail. When I needed something in the evening, the robot quickly delivered it to my room. The overall atmosphere was very warm and welcoming, without that cold, impersonal feeling you sometimes get with chain hotels. The room had ample space and excellent natural light, and the shower pressure was great, allowing me to sleep soundly through the night. The breakfast staff were also very polite. Whether I had questions or needed assistance, everything was handled perfectly, making for a truly relaxing and comfortable stay. The experience was absolutely top-notch!
Original textTranslated by Google
Response from Property: 尊敬的客人您好,衷心感謝您選擇烏魯木齊高鐵站希爾頓歡朋並給予五星好評。得知您被前台工作人員的細緻講解所打動,我們深感欣喜;關於早餐時間與周邊出行路線的耐心説明,以及您在需要時得到的及時響應,都讓您住得安心又舒心。與此同時,客房打掃的細緻到位、機器人快速送達物品、整體氛圍的温馨舒適,以及早餐服務人員的禮貌周到,也讓您的入住體驗更加完整。期待您再次光臨,繼續為您帶來更優質的服務。