Hilton Garden Inn Urumqi Railway Station

My stay at the Hilton Garden Inn was great overall. The room was clean and tidy, and the environment was quiet and comfortable. What I liked most was the hotel's buckwheat pillow; it was just the right firmness and provided excellent support. It was incredibly relaxing to sleep on, and I had a very restful night. It's really good for your neck! I'll definitely prioritize staying here again for my next trip.

The front desk service was excellent, and the environment was clean and tidy. There were several comfortable lounge areas, and the staff were all very welcoming. Plus, the mini-fridge even had free drinks – highly recommended! 👍👍

My stay here was absolutely fantastic! The front desk staff, especially the lady who checked me in, was incredibly warm, professional, and always had a smile. Check-in was efficient and thoughtful. 😊 The room was clean and tidy, and I especially loved the mini-fridge stocked with complimentary drinks of various flavors. The bedding was comfortable, and the location is super convenient for getting around. I'll definitely choose this place again on my next visit. Highly recommend! ☀️🏨👍

The room was very new and spacious, and the mattress was super comfortable. I could even have my food delivery placed in the parcel locker beforehand. The front desk staff were also exceptionally kind!

The front desk staff were incredibly friendly and welcoming! The location is great, just a 7-8 minute walk to the South Square, making it super convenient for high-speed rail transfers. The room itself was also very spacious.

The hotel front desk service was excellent—warm, attentive, and very polite. The room even had electric curtains, which was a great amenity, and the mattress was very comfortable. The lobby decor was also very nice.

The lobby is lovely, service is excellent, and the underground parking is a nice touch. It's also very close to the high-speed train station.

The hotel breakfast was unappetizing, the hygiene was terrible, and the facilities were really poor. The price was so high for what you got, it wasn't worth it at all! The only good thing was the location; if I hadn't needed to catch an early high-speed train the next morning, I definitely wouldn't have chosen this place. Avoid at all costs! Giving it 0.5 stars is too much! I even encountered an older, rather stout woman in a hotel uniform who was incredibly rude; she pushed her way into the elevator before guests and didn't even say hello! Is this how your hotel staff behave? I truly didn't experience any Hilton-level service. Bad review! Bad review! Poor management!

The room was terrible. It smelled awful and the soundproofing was bad – I could hear water flowing in the middle of the night. The service was poor, and the breakfast was unappetizing; there was hair in it, and the meat smelled spoiled. I absolutely do not recommend staying here, it's truly rubbish. I don't know why this hotel has such a high rating! The security guard at the entrance didn't even move when he saw me with my luggage! Avoid this place at all costs.