Luxemon Xinjiang Hongfu Hotel (Hotan 2nd Street People's Park)

Luxemon Xinjiang Hongfu Hotel (Hotan 2nd Street People's Park) Reviews

Luxemon Xinjiang Hongfu Hotel (Hotan 2nd Street People's Park)

No. 160 Wuyi Road, Saybag District, Urumqi, Xinjiang, 830000, ChinaView hotel details
Luxemon Xinjiang Hongfu Hotel (Hotan 2nd Street People's Park)
Luxemon Xinjiang Hongfu Hotel (Hotan 2nd Street People's Park)Luxemon Xinjiang Hongfu Hotel (Hotan 2nd Street People's Park)Luxemon Xinjiang Hongfu Hotel (Hotan 2nd Street People's Park)
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Guest Reviews of Luxemon Xinjiang Hongfu Hotel (Hotan 2nd Street People's Park)

8.8/10
1496 reviews
Verified reviews
Location8.8
Amenities8.5
Service9.1
Cleanliness8.9
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All reviews(1496)
Positive reviews(1447)
Reviews with photos/video(156)
Friendly front desk staff(224)
Easy to get around(120)
Delicious breakfast(50)
Convenient parking(36)
Amazing natural light(32)
Convenient for shopping(26)
Awesome gym(22)
Clean pool(10)
Negative reviews(49)
Feichangkeaidexiaojinjin
Superior Business Room
Stayed in May 2026
Family
24 reviews
10/10
Outstanding
Posted on Jun 9, 2026
Our recent stay at Zunmao Hongfu Hotel in Urumqi with our dog exceeded our expectations. The hotel is very pet-friendly; there were no extra hassles, and check-in was smooth thanks to the friendly staff. The room was clean, bright, and spacious enough, with all facilities in good working order, making for a comfortable stay. The location is great, with easy access to transportation and dining options. The fact that they allow dogs is a huge bonus, taking a lot of stress off us when traveling with our furry friend. Overall, both the facilities and service are top-notch, offering good value for money. If you're traveling with pets, you can confidently choose this hotel. We'll definitely consider staying here again on our next visit.
Original textTranslated by Google
Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住烏魯木齊尊茂鴻福酒店，並抽出寶貴時間分享您的入住體驗，您的認可對我們而言是莫大的鼓舞。我們始終理解寵物對於出行旅客的特殊意義，因此推出了可攜帶寵物入住的服務，很高興這項安排為您和毛孩子的旅途省去了煩惱，也讓您體驗順暢。我們始終致力於為每一位賓客營造整潔舒適的入住環境，也會持續維護好各類設施設備，保障良好的入住體驗，能得到您“軟硬件和服務都在線”的評價，我們深感榮幸。酒店優越的地理位置能為您的出行就餐提供便利，我們也倍感欣慰。再次感謝您的認可與推薦，我們全體員工誠摯期待您和毛孩子再次蒞臨烏魯木齊尊茂鴻福酒店，祝您旅途愉快！
Anonymous User
Superior Business Room
Stayed in Jul 2026
Family
6 reviews
2.0/10
Posted on Aug 10, 2026
The facilities are outdated, the toilet had a bad odor, and the interior decor was more on par with a budget motel than a five-star hotel. It's definitely not worth the price, and the hotel unethically raised prices last minute. The value for money is extremely low. This is the first time I've ever given a hotel I've stayed at a bad review. 😠😠😠
Original textTranslated by Google
Response from Property: 尊敬的賓客，您好！非常抱歉未能給您帶來滿意的入住體驗。酒店管理層高度重視，針對您反饋的設施老舊與馬桶返味問題，我們已立即安排工程與客房部進行專項排查和深度除味，並將硬件升級改造列入重點工作計劃中。我們理解旅遊旺季價格變動可能會給您帶來心理落差，但請您放心，酒店價格隨市場供需每日動態調整，且嚴格遵守平台規則，絕非惡意漲價，還望您能理解。為了能精準定位問題併為您提供專屬的致歉心意，我們非常希望能與您取得聯繫。懇請您致電賓客服務經理。我們將安排專人為您跟進處理，期待能有機會為您彌補此次遺憾。再次感謝您願意花時間指出我們的不足，您的批評是我們改進的最大動力。祝您生活愉快！
Guest User
Family Suite (King Koil Mattress + Latex Pillow + Sleep Well)
Stayed in Jul 2026
Family
3 reviews
10/10
Outstanding
Posted on Aug 10, 2026
The family triple room felt very homey, with a reasonable layout and ample space. I especially liked how the bathroom was bright, spacious, and odor-free, and clothes dried quickly in it. The location is excellent. My only confusion was that for a triple room, breakfast was only provided for two people by default.
Original textTranslated by Google
Response from Property: 尊敬的賓客：您好，非常感謝您選擇入住我們酒店並留下寶貴的反饋。對於本次入住您遇到的三人間早餐默認衹提供兩份的問題，我們向您致以最誠懇的歉意。本次問題的出現完全是酒店自身原因導致，是我們前台接待團隊在入住排房和訊息核對環節流程規範執行不到位，沒有主動確認入住人數並按實際入住三人的標準配置早餐，也沒有提前向您告知早餐配置規則，給您造成了困擾。針對該問題我們已經完成專項整改：第一，我們重新梳理了入住接待流程，明確要求所有房型均需提前核對實際入住人數量，按照實際入住人數配置對應早餐份數，特殊房型的早餐配置規則必須提前主動告知客人；第二，我們已經組織全體前台接待人員完成了流程規範的專項培訓與考核，確保所有人員掌握新的接待標準；第三，我們在房態管理系統中為家庭房型添加了醒目標註，提醒接待人員核對入住人數與早餐份數，避免再出現類似疏漏。再次為給您本次入住帶來的不便致歉，我們非常珍視您提出的意見，也已經切實完成了問題整改，真誠期待您能再次攜家人入住我們酒店，監督我們的服務，感受我們的改進，祝您生活愉快。
Xiangqing
Superior Business Room
Stayed in May 2026
Solo traveler
7 reviews
5.7/10
Posted on Jun 9, 2026
This is an older hotel with a dated decor and facilities. The ground floor felt a bit chaotic with several shops selling things. The only highlight was the warm and welcoming front desk staff.
Original textTranslated by Google
Response from Property: 尊敬的賓客：您好，非常感謝您抽出寶貴時間向我們反饋本次入住的體驗與建議。對於本次入住未能給您帶來滿意舒適的體驗，我們在此向您致以最誠摯的歉意。我們十分珍惜您提出的寶貴建議，也真誠感激您對我們前台服務的認可，我們會始終把賓客的體驗放在運營管理的核心位置，不斷優化各項服務與設施。我們誠摯期盼您能再次蒞臨本店，重新體驗我們的服務。祝您生活愉快，諸事順遂。
Guest User
Honorable Deluxe Standard Room (King Koil Mattress + Latex Pillow + Sleep Well)
Stayed in May 2026
Traveling with friends
17 reviews
8.5/10
Very good
Posted on Jun 20, 2026
Tho is a very convenient location for shopping and sight seeing
Response from Property: 尊敬的賓客，您好！非常感謝您抽出時間分享您的入住體驗。我們很高興得知您認可酒店優越的地理位置，能為您的購物與觀光出行提供便利，我們深感榮幸。我們始終期待能為每一位到訪的賓客提供舒心的入住體驗，誠摯歡迎您再次下榻我們酒店。
Aichizhachuande🐿️
Superior Single Room
Stayed in Nov 2025
Business traveler
56 reviews
8.7/10
Very good
Posted on Dec 20, 2025
The hotel is in a great location, close to Hetian Second Street, making travel very convenient. The room is a bit small but well-lit with good hygiene, ensuring a comfortable stay. Ferkat was friendly, responsive, and recommended some attractions. The only drawbacks are that some facilities are slightly outdated, the sound insulation is somewhat average, and parking is not very convenient. Overall, it offers good value for money.
Response from Property: 尊敬的客人，您好！非常感謝您選擇入住我們酒店並分享您的寶貴意見。您的意見對我們至關重要，我們真誠希望能有機會再次為您服務，屆時您一定會感受到我們的進步與誠意。再次感謝您的反饋，祝您生活愉快！
ylehhuh
Family Suite (King Koil Mattress + Latex Pillow + Sleep Well)
Stayed in Sep 2024
Family
46 reviews
8.5/10
Very good
Posted on Oct 31, 2024
The room was clean and spacious! Great stay for the night!
Response from Property: 尊敬的賓客，非常感謝您對我們酒店的評價，相信我們會用熱情的服務迎接您的再次光臨，祝旅途愉快
Guest User
Family Suite (King Koil Mattress + Latex Pillow + Sleep Well)
Stayed in Nov 2023
Family
3 reviews
9.5/10
Amazing
Posted on Dec 20, 2023
Good view and location. Great service.
Response from Property: Dear guests, thank you for your comments on our hotel, I believe we will use the warm service to welcome you again, I wish you a happy trip!
Guest User
Family Suite (King Koil Mattress + Latex Pillow + Sleep Well)
Stayed in Dec 2023
Family
3 reviews
10/10
Outstanding
Posted on Jan 22, 2024
Good location,big room space , friendly.
Response from Property: Thank you for your comments and have a nice trip
Guest User
Honorable Deluxe Standard Room (King Koil Mattress + Latex Pillow + Sleep Well)
Stayed in Apr 2025
Family
13 reviews
10/10
Outstanding
Posted on May 24, 2025
The room is clean and hygienic, and it is convenient to go out and close to Hetian Second Street. It is very convenient to eat and drink. The hotel lobby is grand, the service is good, and the sleep is very solid. The hotel breakfast is rich and the best I have eaten in recent days
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your positive review of our hotel; we are truly honored. Your satisfaction is our greatest pursuit and motivation. The cleanliness of the rooms, the convenient location, the abundant breakfast, and the impressive lobby and excellent service are all areas where we continuously strive to improve. We are delighted that you recognized these qualities, making you feel at home during your trip. Every piece of feedback you provide is crucial to us, helping us to continuously improve and ensure a better experience for every guest. We look forward to serving you again and hope to provide you with even more surprises than expected next time. Thank you again for choosing our hotel and sharing this pleasant stay. We wish you all the best in the future and look forward to your next visit!
Anonymous User
Superior Single Room
Stayed in Mar 2025
Other
11 reviews
9.5/10
Amazing
Posted on Apr 25, 2025
The service was excellent! The guy at the front desk took the initiative to upgrade our room type. Seeing that we were staying with pets, he also took the initiative to provide pet supplies. We left some items behind when we left, and the hotel staff also contacted us. Thank you very much! The hotel environment was better than expected, and the rooms were equipped with negative ion machines, humidifiers, etc. Parking is free and the surrounding area is convenient. The only downside to this stay was that the room smelled a bit of smoke, of course, we forgot to emphasize that we wanted a non-smoking room~
Original textTranslated by Google
Response from Property: Dear guests, thank you very much for your enthusiastic evaluation and valuable suggestions! We are deeply honored to receive your high recognition of the hotel's service, environment and facilities, especially the proactive service of the front desk guy and the thoughtful care of the hotel staff, which all reflect our team's commitment to providing every guest with an excellent experience. Regarding smoke odor in the room, we understand that each guest's needs are unique, therefore, we encourage you to specify your special requests at the time of booking to ensure that your stay is exactly what you expect. Thank you again for your feedback, we look forward to the opportunity to serve you better. If you have any questions or need further assistance, please feel free to contact us. I wish you a happy life! Best regards!
Guest User
Superior Business Room
Stayed in Mar 2025
Business traveler
39 reviews
10/10
Outstanding
Posted on Apr 25, 2025
I went to Xinjiang on a business trip. This is an old five-star hotel. Although it is a bit old, it is still very comfortable overall. There is a place to eat when I stay. I will stay here again next time.
Original textTranslated by Google
Response from Property: Thank you very much for your affirmation and support! Every member of our team is committed to providing excellent service. We look forward to seeing you again and continuing to provide you with a comfortable and convenient accommodation experience. Thank you again for your valuable evaluation and wish you a happy life!
Guest User
Executive King Room
Stayed in Mar 2025
Business traveler
25 reviews
10/10
Outstanding
Posted on Apr 12, 2025
I always stay here every time I come on a business trip. It's very close and convenient for me to do business. Although the hotel is old, the bedding is new and very clean. The service staff is warm and thoughtful, great!
Original textTranslated by Google
Response from Property: Thank you very much for your patronage and continued choice. We are honored. We are extremely happy and feel a great sense of responsibility for your valuable feedback. Your recognition is the highest praise for our service and quality. We will turn this encouragement into more outstanding efforts. Thank you again for your valuable opinions. Your support is the greatest motivation for us to move forward.
Yahaha
Superior Business Room
Stayed in Mar 2025
Business traveler
9 reviews
10/10
Outstanding
Posted on May 1, 2025
The hotel is in a good location Facilities: relatively new Sanitation: clean and tidy Environment: close to Hotan Second Street, full of delicious food Service: very good, the sidewalk is being repaired at the door, but it's a pity that there are no baked buns for breakfast, I really recommend it
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your experience of this stay. Your satisfaction is our greatest honor. We are glad to know that you have given high praise to the hotel's location, facilities, hygiene, environment and service. We have been committed to providing a comfortable and convenient accommodation experience, and your recognition is the greatest affirmation of our work. We have recorded your suggestions and will use them as one of the directions for improvement. I hope that in the future, we can provide more comprehensive and diverse breakfast options, including your favorite baked buns. Thank you again for your valuable feedback. Your satisfaction is the driving force for our continuous progress. Looking forward to your next visit, we look forward to providing you with more perfect service.
Youshanwanshuixiaochougai
Executive King Room
Stayed in Aug 2025
Other
29 reviews
10/10
Outstanding
Posted on Oct 6, 2025
I chose this hotel for both my trips to and from Xinjiang. It's close to Hotan Second Street, making it convenient for finding places to eat. The rooms are up to standard for a classic five-star hotel, and it even allows dogs. It's great!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted to hear that you were satisfied with the hotel's location, dining options, and pet-friendly policy. As a long-established five-star hotel, we are committed to providing every guest with a comfortable and convenient stay, while also recognizing the importance of pet-friendly services to ensure that you and your pet feel right at home. We understand that details determine quality, and your satisfaction is our driving force. We will continue to maintain high standards and improve our service quality, and we look forward to providing you with another excellent stay during your future trip to Xinjiang. Please feel free to contact us with any suggestions or further assistance. We wish you a pleasant journey and look forward to your next visit!