Guest User
September 6, 2024
WOREST SERVICE FACILITY HOTEL: I have never stayed in the WORLD WIDE.
Having stayed in all sorts of hotels around the world, while I can't guarantee every one will be perfect, this is the first time I've encountered a Wyndham hotel with such appalling service and facilities. I almost never write bad reviews, but I just can't help but give this one a huge thumbs down, and to warn others:
Customer Service:
1. I booked three nights, but only one bottle of water was provided on the first day. I asked if I could get another one, as a small bottle wasn't enough. The hotel said it was only one bottle because I booked a double room. Okay, such a stingy hotel is unbelievable. Then, on the second day, there was no water at all. When I contacted the front desk, I received a bizarre response: the front desk said that no matter how many days you stay, you only get water on the first day, even if you stay for a month. A hotel costing over 1000 RMB per night is this stingy! I asked what if I booked separately, one room per day? The hotel replied that they could provide water every day, but I would have to change rooms every day. 1. Unspeakable shock
2. We had no choice but to buy water from the hotel. Good heavens, a bottle of the most basic mineral water cost tens of dollars! This is Argentina! It only costs a dollar or two outside! So that's why they don't deliver water. This hotel's behavior is utterly shameless!
3. The most heartbreaking part: We checked out early Monday morning to go to the airport. The post office is closed on weekends, and we searched everywhere but couldn't find one. It's only open on Mondays. We bought a lot of postcards, thinking that sending them to relatives and friends at home and abroad from a city at the ends of the earth would be a very memorable experience. We wrote all the postcards and contacted the hotel front desk on Sunday evening to discuss this. We just needed them to take some time to mail them or have a courier pick them up; we really didn't have time because we had to catch our flight early the next morning. A taxi from the hotel to the post office would cost less than $10, and I offered a $100 tip as a thank you. The front desk refused, saying they needed to consult their manager. I said this was a personal request, and we just wanted their help; we might never have the chance to come back again. The front desk said they needed to consult with their manager. I stayed up until 3 AM, but the manager replied that it wasn't possible; they didn't provide that kind of service to guests. We had no choice but to pack our stack of postcards and take them back home. I really don't understand why there's such inhumane hotel service!!
Finally, our itinerary changed. We booked three nights and contacted the hotel several days in advance to cancel the last night, but they explicitly refused. In the off-season, almost all hotels are willing to negotiate, but this hotel refused outright. When we checked in, we found the hotel was almost empty; we were the only table eating breakfast. It seems they really want to rip off as many guests as possible. Anyway, since we changed our itinerary, we understood. However, the service at this hotel was incredibly inhumane.
Facilities:
1. The hotel facilities are outdated, and the soundproofing is extremely poor. Even though there aren't many guests, it feels like someone is walking right next to you, with constant creaking and groaning.
2. The faucets make a loud, sharp noise when running water, which is extremely piercing and unpleasant, especially at night.
3. There are sharp, protruding objects on the toilet seat. You have to be very careful every time you use the toilet; if you get cut, the consequences of a viral infection would be unimaginable!
Wyndham is a hotel brand I highly recommend, having stayed at many hotels both domestically and internationally. This hotel has a high ranking on Ctrip in Ushuaia, and its price isn't cheap for the local area. I never expected to encounter such service and facilities; it was truly unbearable.
I'm writing this detailed account of the experience on the plane, hoping that Ctrip and the hotel will take it seriously. Giving such a high ranking for such a poor experience is really damaging to Wyndham's reputation.
Ultimately, I still appreciate Ctrip's customer service and attitude. After I complained about the hotel's exorbitantly priced bottled water, they covered part of the cost for me. I was just complaining and didn't expect Ctrip to offer compensation, but I feel that this expense shouldn't have been covered at all; the hotel should have borne it themselves.
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