Smile Hotel Utsunomiya Higashiguchi

Smile Hotel Utsunomiya Higashiguchi Reviews

Smile Hotel Utsunomiya Higashiguchi

3 Chome-2-2 Higashishukugo, Utsunomiya City, Tochigi Prefecture, 321-0953, JapanView hotel details
Smile Hotel Utsunomiya Higashiguchi
Smile Hotel Utsunomiya HigashiguchiSmile Hotel Utsunomiya HigashiguchiSmile Hotel Utsunomiya Higashiguchi
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Guest Reviews of Smile Hotel Utsunomiya Higashiguchi

8.0/10
Very good
46 reviews
Verified reviews
Location7.8
Amenities7.7
Service8.1
Cleanliness8.3
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All reviews(46)
Positive reviews(42)
Reviews with photos/video(13)
Awesome rooms(10)
Clean and tidy(9)
Friendly front desk staff(6)
Large rooms(5)
Negative reviews(4)
Guest User
Single Room Non-Smoking
Stayed in Apr 2026
Solo traveler
23 reviews
7.5/10
Posted on May 14, 2026
The location was super easy form Utsunomiya station. It was comfortable and nice
Response from Property: Thank you very much for staying at Smile Hotel Utsunomiya East Exit. We are delighted that you were pleased with our location. Valuing our guests' feedback, we will continue to strive for comfort, and all our staff look forward to welcoming you again. Smile Hotel Utsunomiya East Exit Front Desk
Raul RahmadSyukri
Single Room Non-Smoking
Stayed in Jan 2026
Couple
1 reviews
10/10
Outstanding
Posted on Feb 4, 2026
First experience in japan
Response from Property: この度はスマイルホテル宇都宮東口にご宿泊頂きまして誠にありがとうございます。当館のご利用に関して喜んで頂けている様子が伺えましてとても安心しております。スタッフ一同これまで以上にお客様に喜んでいただけます様努めて参ります。またのご来館をスタッフ一同心よりお待ち申し上げております。スマイルホテル宇都宮東口 
Guest User
Twin Room Non-Smoking
Stayed in Oct 2025
Traveling with friends
10 reviews
7.5/10
Posted on Nov 23, 2025
The room is big but the bathroom and toilet is too small. Staff is helpful.
Response from Property: Thank you very much for choosing Smile Hotel Utsunomiya Higashiguchi. We sincerely apologise for any inconvenience caused by our facilities. We will continue to strive to improve our services and comfort, and we look forward to your continued patronage. The entire staff looks forward to welcoming you again. Smile Hotel Utsunomiya Higashiguchi Front Desk
Guest User
Single Room Non-Smoking
Stayed in Aug 2025
Solo traveler
23 reviews
6.0/10
Posted on Nov 1, 2025
There was no toothbrush I had to buy it
Response from Property: Thank you very much for choosing Smile Hotel Utsunomiya East Entrance. We had prepared toothbrushes for guests to freely take in the lobby, but it seems we may have run out. We sincerely apologize for the inconvenience. We look forward to welcoming you again when you visit Utsunomiya. Smile Hotel Utsunomiya East Entrance, Front Desk
Rhodelia
Single Room Non-Smoking
Stayed in Sep 2025
Solo traveler
11 reviews
10/10
Outstanding
Posted on Jan 1, 2026
Good hotel
Response from Property: Thank you very much for choosing Smile Hotel Utsunomiya East Exit. We are very happy to receive your high evaluation. We will continue to strive to improve our services and pursue comfort. All of our staff look forward to welcoming you again. Smile Hotel Utsunomiya East Exit Front Desk
Guest User
Run Of House
Stayed in Aug 2024
Solo traveler
11 reviews
8.0/10
Very good
Posted on Sep 20, 2024
All the staff were polite. It would have been nice if the amenities included skin care products. The breakfast menu included the standard items and was just right for a light meal.
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ipad kanri
Single Room Non-Smoking
Stayed in Jan 2025
Business traveler
4 reviews
4.5/10
Posted on Feb 23, 2025
It was small and dark. It was a tiring hotel. The lobby was bright, perhaps because it had been renovated, but the floor where I was staying was dimly lit, and the room itself couldn't hide its age. I stayed there for two days, and regret not having read the reviews properly. I'll be more careful next time.
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HY Rachel
Twin Room Smoking
Stayed in Jun 2024
Family
20 reviews
8.5/10
Very good
Posted on Jul 19, 2024
The hotel room is big, but the bathroom is super thin! The room smells like smoke every time I open the door! Other facilities are available for self-service in the lobby, which is convenient. The environment near the hotel is quiet, and the distance to the station is about 20 minutes. The hotel has an optional breakfast of 900 yen at your own expense, which is offset by the meal.
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6/11
cana.tabi
Triple Room Smoking
Stayed in Jun 2024
Traveling with friends
1 reviews
6.0/10
Posted on Jul 31, 2024
We stayed with three people, and we were glad that the folding bed was a proper bed! It was a good value hotel. We accidentally chose a smoking room, so the hallway smelled a bit, but the room didn't smell strange at all, which was good. *The photo shows an Anua pack, but it's not an amenity.
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Guest User
Single Room Smoking
Stayed in Oct 2024
Solo traveler
1 reviews
6.0/10
Posted on Nov 5, 2024
It's a two-minute walk from Koen-Higashi Station, the second stop on the LRT from Utsunomiya Station. The LRT runs frequently, so wait times are short. The single room is quite small, at 0.9 sq. m. It would have been nice if the amenities included women's cleansing products and soap. Free coffee is available at the front desk, but the homey way of pouring your own coffee from a bottle is a little strange. I wish they offered stick coffee instead.
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Guest User
Single Room Smoking
Stayed in Aug 2023
Solo traveler
1 reviews
8.5/10
Very good
Posted on Sep 27, 2023
It is only a short distance from Utsunomiya Station, which is quite convenient. There is also a light rail within a 5-minute walk. The room is quite satisfactory. After all, I can't expect too much the size of a Japanese hotel room.
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Guest User
Triple Room Non-Smoking
Stayed in Jul 2023
Family
1 reviews
6.0/10
Posted on Aug 18, 2023
I wish I had known in advance that there was a fee for parking. The breakfast was delicious. The staff were kind. The room was clean.
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Guest User
Twin Room Non-Smoking
Stayed in Feb 2026
Traveling with friends
8 reviews
6.5/10
Posted on Mar 15, 2026
地点方便,由宇都宫西口步行十分鐘左右,但年代有点舊,門鎖是用舊式鎖匙开門。厕所真的太少了。
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Response from Property: 感謝您這次入住Smile Hotel宇都宮東口。很高興您對酒店的地理位置感到滿意。今後也請繼續惠顧本館。Smile Hotel宇都宮東口 前台
Guest User
Double Room Non-Smoking
Stayed in Mar 2026
Business traveler
1 reviews
7.0/10
Posted on May 4, 2026
私は車だったので気にならないが、駅から徒歩の場合は荷物があるとちょっと遠いかも。 専用駐車場が徒歩3分くらいのところにある。ホテルそばにもコインパーキングがあり値段はそこまで変わらない。 チェックインなどはスムーズ。朝食は利用しなかったがキレイな食堂だった。 部屋の遮音性は低いため、同フロアの活動音やドアの開閉などはかなり聞こえる。 ただその分周辺ホテルより相場は安いので特に不満はなかった。
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Response from Property: この度はスマイルホテル宇都宮東口にご宿泊頂きありがとうございました。お値段についてはご満足いただけたようで嬉しく思いますが、お部屋の遮音性に関してはご不快な思いをさせてしまい申し訳ございませんでした。今後は、より快適にお過ごしいただけるよう工夫を重ねて参りますので、またの機会にお越しいただければ幸いです。スマイルホテル宇都宮東口 フロント
gbtung
Single Room Non-Smoking
Stayed in Feb 2026
Solo traveler
25 reviews
10/10
Outstanding
Posted on Mar 13, 2026
旁邊就有輕軌站 價錢也還算是合理 附近是***
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Response from Property: 非常感謝您此次下榻宇都宮東口微笑酒店。能夠獲得您的高度評價,我們感到非常高興。我們將繼續努力提升服務質量,衷心期待您的再次光臨。宇都宮東口微笑酒店 前台