KlJ1234321
July 11, 2023
The worst accommodation experience we had during our entire visit to Samoa. Please do not book with them. Prior to booking, I checked the bad reviews and spotted a few that had me in two minds. However, I proceeded to book it due to the photos, location, advertising, price and the good reviews. We had booked a 'deluxe suite'. Well we arrived at 1030pm after a late flight in, was shown to our room by one of the cuzzys of the accommodation. We walked into a 1 double bed, 1 towel, stinky as all s@@t bathroom not to mention how dirty it was. So I gave it all a quick clean, went to the toilet...the toilet moved from under me as the whole bloody seat was broken. There wasn't alot we could do, so my partner 6ft4, my son and I all shared the bed and towel the next morning. Unfortunately, I had booked our final 3 nights there, long story short we had asked for a refund...we were told they would not charge for the first night and would discount it off the other 3 nights. To their defence, they apologized for the 'mishap', however we wanted a full refund of the other 3 nights as we did not want to come back....another long story short...we have been told that there will be no refund. We are staying at another hotel, while paying for moatoga. I'm so ropeable,don't do it to yourselves. It's a dive! I wish I had taken photos!