Melia Valencia Reviews

Response from Property: 親愛的賓客您好！感謝您的信任，選擇下榻我們酒店！很高興得知您對我們便利的交通位置和宏偉的大堂設計印象深刻，這正是我們引以為豪的服務文化體現。關於您提及的客房通風問題，我們已安排工程團隊加強新風系統維護，並將在每日清潔中增加空氣凈化流程。酒店75%已翻新客房均配備雙層隔音玻璃，既能保障靜謐環境也符合現代環保標準。更令人欣慰的是您對我們國際自助早餐的認可，主廚團隊每日清晨精選瓦倫西亞當地食材，力求為賓客開啟充滿能量的早晨。期待您的下次光臨！Daniela Bitorage, Guest Experience Department- Meliá Valencia

Response from Property: 親愛的 尊敬的先生，非常感謝您對我們酒店的好評！很高興瞭解到您對我們標誌性大堂設計與現代客房佈局的讚賞，這正是我們致力於打造的沉浸式空間體驗。您提及的乾濕分離衞浴配置與全景景觀房型，體現了我們為賓客精心設計的居住細節。酒店宴會場地定期舉辦的慶典儀式，展現着我們專業活動策劃團隊對每個重要時刻的用心呈現。期待您再次光臨我們的酒店，祝您生活愉快！Ray García, Guest Experience Manager - Meliá Valencia

Response from Property: Dear Guest,Thank you very much for this kind review.It is wonderful to hear that you found your stay to be clean and luxurious, and that our commitment to service culture shined through, enhancing your room experience. We're truly glad that the elegance of our hotel contributed to a very good experience for you. Our team takes great pride in offering an environment where the cleanliness and comfort of our guests are a top priority.We look forward to seeing you again soon.Best regards,Ray García, Guest Experience Manager - Meliá Valencia

Response from Property: Dear Mr Guest User, Thank you for sharing your experience with us.We're delighted to hear that you appreciated the modern design of our hotel and found the room size and value to be commendable. Our aim is to deliver a superior room experience, and it's encouraging to know that this stood out to you.However, we regret that the distance to the city center and the transportation costs did not meet your expectations. While our location boasts proximity to vibrant dining venues and supermarkets, as well as excellent views as the tallest building in Valencia, we understand the importance of convenient access to the central areas. For future visits, we suggest exploring the nearby public transportation options such as Beniferri and Empalme metro stations, which can provide a cost-effective way to traverse the city.We also take note of your comments on parking rates. Our private on-site car park and electric car charging station aim to provide convenience, though we apologize if the charges were a concern. Rest assured, we are committed to a service culture that ensures guest satisfaction in all aspects.We hope we will have the opportunity to see you again in the future. Best regards,Ray García, Guest Experience Manager - Meliá Valencia

Response from Property: 尊敬的賓客：感謝您抽空分享入住體驗。我們很高興您在美利亞瓦倫西亞酒店度過了愉快的時光。您對客房的讚賞讓我們深受鼓舞，我們一直致力於為賓客提供舒適優雅的住宿環境。地鐵站就在酒店附近的便利位置，不僅方便您探索瓦倫西亞的各個景點，更能讓您輕鬆往返市區。期待能再次為您服務。順祝安好，Ray García, Guest Experience Manager - Meliá Valencia

Response from Property: Dear Mr Guest User, Thank you for sharing your experience with us.We are sorry to hear about your dissatisfaction with the upgrade process. Our intention is always to provide transparent information regarding the added value of our The Level services, which include a private check-in area, exclusive buffet breakfast, and personalized service to enhance your room experience. We take pride in offering a service culture focused on the wellbeing of our guests, and we regret if this was not made clear to you during your stay.We hope we will have the opportunity to see you again in the future. Best regards,Ray García, Guest Experience Manager - Meliá Valencia

Response from Property: Dear guest,Thank you very much for this kind review.We are thrilled to hear that everything during your stay was perfect, reflecting our commitment to a superior service culture and ensuring an outstanding room experience for each of our guests.We look forward to seeing you again soon.Best regards,Agustina Regés, Guest Experience Department

Response from Property: Dear Guest,Thank you for this great review.We're delighted to hear that you found our hotel to be both good and new. Our team strives to maintain a high standard of service culture, ensuring that each room experience is fresh and welcoming for our guests. It's heartening to know that these efforts resonate with our visitors.We look forward to welcoming you back soon. Kind regards,Ray García, Guest Experience Manager - Meliá Valencia

Response from Property: Dear guest, thank you for taking the time to share your stay experience. We are delighted to know that you were satisfied with our spacious rooms, new facilities, and warm atmosphere, especially for solo travelers. We also appreciate your positive comments about our dining options and the convenience of having an on-site restaurant. We have also noted your feedback regarding the hotel's location and hope that despite being a little further from the city center, you will still enjoy the tranquility of the surrounding area and its excellent transportation links. We look forward to seeing you again and will continue to provide you with excellent service. We wish you all the best! Agustina Regés, Guest Experience Coordinator - Meliá Valencia

Response from Property: 尊敬的何先生，感謝您選擇梅利亞瓦倫西亞酒店，並抽出時間通過我們的質量調查向我們反饋您的意見。我很高興得知您總體上享受了我們的服務和設施。對我們來説，確保我們達到了客人的期望是至關重要的。每天，整個團隊都在努力實現這一目標，這是我們的最高宗旨。感謝您對我們體驗的精彩評價。這是我們團隊能收到的最好的獎勵。我們期待在不久的將來再次成為您的家。敬上，Agustina Regés, Guest Experience Coordinator

Response from Property: Dear Sir, I would like to thank you for your trust in choosing the Meliá Valencia hotel and for taking the time to send us your review through our quality survey. I am proud to know that you generally enjoy our services and facilities. It is crucial for us to verify that we meet our guests' expectations. The entire team works hard every day to achieve this goal, which is our highest goal. Thank you for such a wonderful review of our experience. This is the best reward we could have as a team. We hope to have a new opportunity to be your home in the near future. Sincerely, Agustina Regés, Guest Experience Coordinator

Response from Property: Estimado huésped, Su excelente reseña nos alegra el día.Nos complace enormemente saber que su estancia fue perfecta y que nuestro servicio, así como nuestras instalaciones, han cumplido con sus expectativas. Es un honor que nos considere para futuras visitas a Valencia.Sería un placer que nos honrara nuevamente con su presencia en un futuro próximo. Atentamente,Ray García, Guest Experience Manager - Meliá Valencia

Response from Property: Hello, dear guests! Thank you very much for choosing to stay at Melia Valencia and for providing us with your detailed review! We are glad to know that you are satisfied with the facilities. As you can experience, we offer a variety of dining options as well as a fitness center, spa and other recreational facilities for our valued guests. We are always striving to improve our service culture and ensure our guests have a great in-room experience. If you require any assistance during your future stay, our team will be happy to assist you. We sincerely look forward to seeing you again! Agustina Regés, Guest Experience Department