The St. Regis Venice

The St. Regis Venice Reviews

The St. Regis Venice

P.za San Marco, 2159, Venice, Veneto, 30124, ItalyView hotel details
The St. Regis Venice
The St. Regis VeniceThe St. Regis VeniceThe St. Regis Venice
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Guest Reviews of The St. Regis Venice

8.7/10
Very good
83 reviews
Verified reviews
Location9.5
Amenities8.4
Service8.4
Cleanliness8.5
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All reviews(83)
Positive reviews(30)
Reviews with photos/video(13)
Great service(8)
Loved the view(5)
Negative reviews(1)
b888
Grand Canal View Room
Stayed in Apr 2026
Other
49 reviews
8.5/10
Very good
Posted on May 28, 2026
I booked the Grand Canal Luxury Room two months in advance for 16,000 RMB per night. Upon check-in, I was given a standard room, which was so small I couldn't even open my luggage. I spoke with the front desk, and they told me the Grand Canal Luxury Room I booked was fully occupied and only this room type was available. I immediately called Trip.com. After a long discussion between Trip.com and the hotel, they finally offered a slightly larger canal-view room. I am extremely dissatisfied with the hotel's management and service. How can a chain hotel under a global group operate like this? I give it a bad review! The hotel's room rate does not match its quality at all! The breakfast selection was limited, and the staff were arrogant! Avoid this hotel!
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Response from Property: Thank you for sharing your feedback regarding your recent stay. We are truly sorry to learn about your experience and sincerely apologize for the frustration and disappointment caused. We are concerned to read your comments regarding the breakfast and the attitude of our staff. Providing attentive, courteous service and high-quality offerings is fundamental to our values, and it is clear that we fell short in your case. Your feedback has been shared with the relevant departments for immediate review and corrective action. While we are pleased that a more suitable room was eventually arranged, we deeply regret that your overall impression remained negative. Please rest assured that your comments are being taken very seriously, as they help us identify areas where improvement is urgently needed.We would welcome the opportunity to regain your trust in the future and provide you with the level of experience you rightfully expected. Sincerely, Alessandra Rainoldi Quality Manager
Teacher Jo
Deluxe Room
Stayed in Jun 2025
Solo traveler
48 reviews
6.0/10
Posted on Jul 19, 2025
A bit disappointed with the hotel as our grandfather was hospitalised in taiwan. Everything is in mandarin and they only accept English memo. No refund for our hotel fees. Will reconsider this hotel next time
Veronika Tv
Grand Canal View Room
Stayed in Nov 2025
Family
25 reviews
10/10
Outstanding
Posted on Feb 25, 2026
Wonderful hotel. I will definitely be back here.
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Response from Property: Thank you for your wonderful words. We are truly delighted to know that you found the hotel beautiful and that you plan to return. It would be our absolute pleasure to welcome you back to The St. Regis Venice in the future. Sincerely, Alessandra Rainoldi, Quality Manager
DenisSh
Grand Canal View Suite
Stayed in Feb 2025
Family
69 reviews
10/10
Outstanding
Posted on Apr 21, 2025
Best hotel with best location.
Sammi Hu
Grand Canal View Room
Stayed in Jul 2024
Couple
3 reviews
9.5/10
Amazing
Posted on Aug 21, 2024
Hotel offers the best Italian food quality in the world. Enjoying foods at St. Regis gave me the most unforgettable experience in my Italy journey.
Premium Traveller Adrian
Astor Junior Suite
Stayed in Jul 2024
Family
137 reviews
10/10
Outstanding
Posted on Aug 18, 2024
Nice Hotel and Good Location, Will travel again on next years
Guest User
Deluxe Room
Stayed in Jan 2024
Family
4 reviews
10/10
Outstanding
Posted on Feb 10, 2024
Wide variety of breakfast choices in a restaurant along the grand canal with perfect view
Luis SHUM
City View Room
Stayed in Dec 2023
Couple
6 reviews
10/10
Outstanding
Posted on Jan 3, 2024
amazing hotel euro the best hospitality
Guest User
Terrace Grand Canal Room
Stayed in Oct 2025
Couple
2 reviews
4.0/10
Posted on Dec 1, 2025
The scenery is absolutely stunning. The hotel is beautiful. The price is a bit high. The value for money is debatable. The rooms are extremely small. The facilities are outdated. The water pressure is very low. The doorman service is good; perhaps I chose the pick-up and drop-off service. The front desk service is poor.
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phoebe751107
Deluxe Room
Stayed in Aug 2025
Family
2 reviews
10/10
Outstanding
Posted on Oct 16, 2025
My flight arrived at 6 AM, and a water taxi took me directly to the hotel pier at 7 AM. I was worried the hotel might not give me a room because it was so early, but they were very nice and checked me in immediately. I originally booked the St. Regis because the Aman Resorts were fully booked, but when I arrived, I found the St. Regis to be absolutely gorgeous—I was very satisfied!
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xiaochuchu
Partial Grand Canal View Room
Stayed in May 2025
Family
21 reviews
10/10
Outstanding
Posted on Jun 30, 2025
The St. Regis Venice was the most satisfying hotel of my trip to Italy. The staff were friendly and the service was excellent. The restaurant was delicious and the location was convenient. The St. Regis Venice did not disappoint. I was very satisfied.
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Weng Meng CHAN
Deluxe Room
Stayed in Feb 2025
Couple
9 reviews
10/10
Outstanding
Posted on Mar 14, 2025
The hotel staff are positive and polite. The environment is excellent. Especially the bar and restaurant service is first-class. 
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Guest User
Astor Junior Suite
Stayed in Jul 2024
Family
9 reviews
7.0/10
Posted on Aug 29, 2024
The Astor Junior Suite I booked for over 10,000 yuan a night turned out to be like this. It was next to the elevator, the window faced the roof, and the door faced the air conditioner and utility room in the corridor. It did not meet the suite standard at all. It was probably the worst room in the hotel. I asked the hotel front desk to change the room. On the first day, they said there were no rooms to change. I checked online and there were still many rooms. They said they would change it the next day. On the second day, they said they would have to pay 2,000 euros more. It didn't cost 2,000 euros to book a new room. It was a very bad experience.
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Guest User
Superior Deluxe Room
Stayed in Jun 2024
Family
50 reviews
8.5/10
Very good
Posted on Jul 20, 2024
The restaurant is extremely unpalatable! It's mainly for the view. The food is extremely unpalatable! The hotel service is basically OK, but not particularly satisfactory. I don't feel that they are treating customers with sincerity.
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Anonymous User
Superior Deluxe Room
Stayed in Jun 2024
Couple
14 reviews
10/10
Outstanding
Posted on Jul 10, 2024
The room is spacious and the hotel is in a very good location, close to the commercial street. The restaurant and bar on the first floor of the hotel are worth a visit. The dinner menu is even better and the view is beautiful.
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