Apartamentos Mexico

The cafeteria didn't have anything for breakfast either day. Bring food.

Very good value for money, suitable for family trips

I WOULD TAKE AWAY 3 STARS, IT LOOKS LIKE A BOARDING HOUSE, NOT EVEN DOG FOOD, DISGUSTING DISH CLEANING, YOU HAVE TO LOOK AT YOUR PLATES AND GLASSES BECAUSE THEY ARE DIRTY, ON TOP OF THAT THE RESTAURANT CATERING DOES NOT BELONG TO THE HOTEL, THE MANAGER OF THE CUTRADA IS IN A WAY, I SUGGEST THAT YOU COME WITH YOUR FAMILY AND COUSINS FOR LUNCH AND DINNER. MAYBE HE LIKES IT, BECAUSE IF THIS IS WHAT YOU ARE OFFERING FOR THE AMOUNTS YOU ARE ASKING FOR, APART FROM BEING A TRICKSTER, YOU ARE A CHEAP GUY. YOU COULD RENOVATE THE APARTMENTS AS THEY ARE FROM THE 19TH CENTURY. THE ONLY THING I ASK YOU IS THAT YOU DON’T GAMBLE, I WILL NEVER COME BACK. IT’S PITY THAT YOU PUT ALL THE ENTIRE YEAR INTO YOUR JOB WHILE WORKING AND YOU GO ON VACATION AND HAVE THIS... TO THE HOTEL MANAGER. P.S. GO DO SOMETHING ELSE, BECAUSE IF THIS IS HOW YOU RUN THIS,... AND OFFER THIS, IT’S BETTER THAT YOU WERE DOING SOMETHING ELSE, CHEATY. If you are an EU resident and would like to appeal our decision, please click here. You can review your appeal options here.

Apparently the hotel was very good, but the big surprise was when we arrived. The first thing is that they wanted to charge us for leaving the car on the street to unload the suitcases, which I didn't understand and of course I didn't pay. When we went inside the girls at the reception were quite stupid, they treated us as if we had never been to a hotel and told us that we had breakfast included, which we thought was great but they said it was a courtesy and in reality they had charged us for it. . Next, we got to the room and we had asked for it with a double bed and they put 2 beds together, but they charged us for a double bed, more expensive of course. The sheets were dirty but we didn't realize it and therefore we didn't say it, the next day we went down to the restaurant for breakfast and the cutlery was dirty, there was almost no breakfast and we talked to the man who was at the door and he told us That was what there was, that they couldn't do anything else and of course, industrial dishwashers had that, that they left the dishes dirty. Of the 3 days we were there, we only had breakfast that day, the rest of us went outside. When we returned to the room they had already made our bed and my surprise was that the sheets were still dirty and the towels that we had put out to wash were hung up again. I went down to reception to tell it and they said it was a mistake by the cleaning staff. But the surprise was the last day, when I wanted to talk to the person in charge of the hotel and they told me that he was not there and that I couldn't talk to anyone. I told the receptionists that I wanted a complaint form and I wanted to speak with the manager who was at the hotel at that time or the person in charge and in a very bad manner he told me that if I was a conflictive person I didn't have to be there. in that hotel and if I didn't know how to leave my house, I should stay there. The reception was full of people and she told me yelling and people turned and stared. I was calling for approximately 3 months and they always picked up my phone number but no one ever called me, until I told them that I was going to send them a work inspection for having food in bad condition, for not having cleanliness in the kitchen and for having the Dirty rooms, coincidence that they immediately transferred me to the person in charge and the only solution he gave me was to write my experience here. I didn't want a financial refund at all. I just wanted to apologize for the way they treated us. Therefore my experience there was disastrous, I will never return and much less recommend it to anyone, in fact the times I have returned I have stayed in other cheaper hotels and much better than this one.

Hotel penoso,,el buffet no reunía ningún requisito,comida en mal estado,poca y mala ...un desastre, tuvimos poner una reclamación

El servicio de comedor LAMENTABLE. No cojáis nada que tenga que ver con la cocina. No era capaz ni de cortar la carne de lo dura que estaba. Recalientan la comida de un día para otro o de dos días..... Gelatinas con moho..... No comáis allí

Habitación reformada muy amplia las instalaciones anunciadas no están disponibles por el hotel pq no quieren y la piscina bien y el buffet pésimo la comida fatal poco personal falta menaje vamos lo peor q hemos visto en mucho tiempo incluso para las cenas nos derivaron a otro apartahotel llamado Marina Rey q siendo más modesto muy bien en general y sobre todo la persona responsable del buffet de ese hotel un 10 para el con respecto al México le sobran estrellas y lo único mencionar a Fátima del desayuno q es muy eficaz y resolutiva .