Hotel Mary Reviews

We didn’t check in due to illness, we did show the proof and explain the reason clearly. Hotel wasn’t willing to cancel our booking without any charge. It’s non acceptable. I hope it could be more reasonable, we didn’t show up due to covid, we did this so as to prevent others from getting sick.

⭐️⭐️⭐️⭐️⭐️ A Great Stay at Hotel Mary We had a wonderful experience at Hotel Mary. Josie at the front desk was fantastic — warm, helpful, and quick to assist with dinner bookings and even arranging a quiet space for my early morning meeting. Vincenzo at the restaurant brought amazing energy every morning and always made sure we had a table with a great view. Our room was clean, quiet, comfortable, and had a lovely view. The shower was great. The TV was a little small and dated, but honestly not a big issue. Overall, we felt very welcome and well taken care of. Highly recommended.

Hotel Mary is amazing for a stay for any reason at all. Absolutely great experience from start to finish! I recommend it 100%!

Very cool spa, beautiful layout of the room, good service. L

Very satisfied, thank you! 🙏

I have experienced exceptional hospitality at Hotel Mary, with a special mention to the restaurant manager Mr Vincent, whose attentiveness and thoughtfulness truly set the standard for outstanding service. His keen observation of guests’ needs and willingness to go the extra mile ensure that every visitor enjoys a memorable and seamless experience. The hotel itself boasts impeccable amenities, everything feels modern, clean and designed for comfort. The nice views further enhance the overall ambiance and stay. Location wise, it’s not so close to the station and could be a bit hassled to reach with luggage.

The service was amazing. The staff were beyond helpful and friendly. They went above and beyond to accommodate. After arriving late we were late for breakfast but the staff put together a player of pastries and serve us coffee on the balcony. The bartender Rafael made an amazing drinks. My girlfriend asked for a cocktail ( French Blonde) off the menu and he was able to make it. We would definitely stay there again despite the hotel being a drive away from Sorrento.

The hotel away of Sorrento Specially there was a strike ! We have to book a train to go to Sorrento and come back but while contact the hotel for a car to get me back to hotel they said there’s no taxi ! I had to walk for 4 hrs Hotel is good place But the transportation is bad in that area

Good sta

Good location. Need to give key to hotel if u have own car. They will park ur car by themselves. The view is superb! Breakfast is nice

The lady at the front desk was as cold as ice. When check out, I asked politely if I could get a receipt. She said: receipt for what? Very Rude. And not helpful at all. The devices are good but not maintained well. This is a new hotel, especially in Italy it's very hard to find new hotels. But if judging the faucet, the sink...you will take the chance that this is a hotel which has been there for decades...And I booked the next level room of the suite, but I only got a 2nd floor room(4 levels in total). Chaos is what I saw in this hotel.

beautiful sundet with infinity pool nice scenery with grrat landscape

I stayed in nine hotels on this trip to Italy, and this one was the most "uncomfortable." [Key Tips to Avoid Pitfalls] Be very careful with this [Superior Sea View Room]. It's anything but "superior"—it's the cheapest room in the hotel (within the ocean view), the lowest-end of the ocean view rooms (there are no standard sea view rooms). It's the farthest from the sea, which is a minor issue. The key issue is that there are two vertical elevators next door, "dimpled" from the room (essentially, two elevators directly at the head of the bed). Result A: The room is incredibly small and oddly shaped. Result B: The elevators are noisy. Don't expect to be able to change rooms. This is a terrible room type, with only one per floor. It's the same no matter which room you move to. Don't count on the hotel offering an upgrade out of kindness. I contacted the hotel using Ctrip's Black Diamond channel before check-in and was told the elevator was right next door, with no other rooms available (though there were other rooms available when I checked in). About the hotel as a whole: Pros: It's newly renovated, making it one of the more pleasant-looking older hotels. The downside is the strong odor, which is most noticeable on the highest floors (September 2026). Walking around the two lower floors, the odor seems less noticeable. The room types are generally acceptable (excluding the superior sea view rooms, a warning). The view is also okay. Cons: 1. The front desk staff's attitude towards Asian customers is average; not indifferent, but not exactly welcoming either. 2. Regarding the air conditioning: During check-in, the front desk staff gave a lot of rambling instructions, essentially saying that it only works if the balcony door is closed and locked. However, no matter how I tried to close or lock the balcony door, the air conditioning kept displaying "LOC." Since the weather wasn't too hot, I slept with the balcony door open for the entire night and didn't have the energy to argue with the unhelpful front desk staff. 3. This awful [Superior Sea View Room] is absolutely disgusting. 4. The room key is just a key with a heavy, old sign. 5. In the wilderness, late at night, early in the morning, with dogs barking in the distance for an hour, pure rural charm. Let's talk about the hotel restaurant. 1. Since it's not in the downtown area, if you don't have a car, you'll most likely have to eat dinner in the hotel's only restaurant. 2. Restaurant costs are pretty much the same for four-star hotels in Italy. 80 euros for two people roughly corresponds to three main courses, one dessert, and a bottle of water. This hotel restaurant falls within this price range. 3. The biggest [feature] is the portion size; it's incredibly [exquisite]. 4. For example, the shrimp main course for 28 euros (approximately) is just three shrimp slices with a little mashed potatoes; that's the "main course" (see picture). 5. For two people with small appetites, 80 euros is enough. For larger appetites, it'll start at at least 100 euros, not counting drinks. 6. The meals are expensive, and the main courses are small. Another reason is that in Italy, main courses are divided into first and second entrees, making it difficult to get a full meal from one entree like in the US. If one person orders both entrees, the starting price is 35-45 euros. 7. The restaurant has a head waiter who looks like a gentleman waiter straight out of a TV or movie. His facial expressions, language, and body language are all very performative and ritualistic (like a magician on stage). He is very dedicated and has a strong presence, which is probably a "super deal" for a restaurant of this price (someone mentioned him on Dianping). He is the only one in the restaurant with the authority to show customers to their seats, communicate, and take orders (this is the case in most restaurants), while everyone else focuses on basic service. Because of his professionalism and performative nature, he seems more welcoming and polite to Asians than in other restaurants, and he seems to treat everyone equally (on the surface, but only on the surface). (Of course, the other waiters are much more indifferent).

The scenery is beautiful, and the hotel has its own exclusive club where you can play in the water and relax. They offer family rooms, which were great value for our family of four. It was beautiful, quiet, and fun!