smartments Wien Hauptbahnhof - Serviced Apartments

The location is great. Self service apartment. The room size is ok but some furniture and electric appliances are quite dirty or dusty.

It seems difficult to check in when there is booking too late. It is better book the room one day before.

A good place for all travelers which is nearby station and bus station. Their service provides a helpful and warm.

Overall very pleasant experience. The room was extremely clean and spacious. Basics like hand wash, shower gel were provided. Location was excellent being beside the bus and train station - meaning easy access to Vienna City centre as well as routes to other countries. Only downside was the slight noise from outside of either bins banging and clashing and the odd train passing by, but expected when booking. Even without air con the room remained at a regulated temperature during our stay in March. The only major draw back is the check in check out service, it needs to be made slightly clearer as to how the process works. Upon arrival I was not aware I had to download the Hotelbird app to check in, so on a Saturday and Sunday when no one is available at the desk we had to wait for someone already staying in the hotel to let us in. From there it’s fairly easy you check in on the iPads and collect your room key. Finally, the smartments complex doesn’t allow you to leave your luggage with them, that’s the only draw back to the amenities provided. Now knowing how the check in service works I would definitely stay here again.

We had a pleasant stay at this apartment and found several aspects worth highlighting. The location is a major advantage, as it is conveniently situated near to train station, making it very easy to get around. The unit was clean and well-maintained, which made the stay comfortable. I also appreciated the smooth and efficient check-in and check-out process—it was smart, quick, and hassle-free. Another great feature is the availability of full kitchen utensils, which is very useful for longer stays, although it would be even better if a kettle were provided. Additionally, guests can access hot water at the lobby area, which is a convenient alternative. Overall, it’s a comfortable and practical place to stay, especially for travelers who value accessibility and a well-equipped space.

Spotlessly clean, friendly staff, well serviced apartment, comfy bed and excellent soundproofing.