Garner Hotel Vienna by IHG

They gave me a room that was already occupied. Wouldn't you be scared to walk in late at night and hear someone snoring? Then they moved me to another room that hadn't been cleaned... After I complained, the next day they kept banging on my door to clean the room (even though I was checking out in 2 hours).

The location is excellent, just a short walk to Line 1 and right opposite Vienna Central Station. The neighborhood feels very safe. The receptionist was incredibly friendly and helpful. For under 500, the room offers great value for money.

The front desk staff were very enthusiastic. We asked for hot water and they immediately gave us a brand new kettle. Because we checked in quite late, the room we were given only had one bar of signal, and the Wi-Fi wouldn't connect. Even mobile data was sometimes unusable because the signal was so bad. Plus, the bathroom door didn't have a lock; it seemed to be broken. Since there were no other rooms available, we ended up having to stay in that room with the terrible signal.

Great location, right opposite the train station, with a metro station nearby and convenient airport shuttle access. However, the overall establishment is old and run-down, with peeling paint and simple decor. There's no Wi-Fi signal in the room, nor a fridge – just a safe. It's actually worse than a Hanting Hotel. When I asked to switch to a room with Wi-Fi, the front desk refused, so I had to use the internet in the lobby. I'm genuinely surprised this is part of the InterContinental Group.

The location is truly excellent, making it convenient to get everywhere. It would be even better if there were more kettles available.

Pros: 1: Great location, directly opposite the Central Station. If you want to access it from inside the station, look for the revolving door behind Picture 1 to enter the Icon mall, then find the exit next to the store in Picture 2, and you'll be right across the street. 2: Friendly staff. 3: Although the breakfast selection is small, it's fresh and tasty, and the cereal is delicious. 4: The toiletries smell nice. You can ask the front desk for toothpaste, toothbrushes, and slippers. However, they had run out of slippers and said housekeeping would bring them, but they never arrived even after more than an hour. Cons: 1: Too few power outlets in the room; only a USB port by the bed, which charges very slowly. 2: No phone in the room, and no 'Do Not Disturb' or 'Make Up Room' signs. 3: The bathroom light and exhaust fan are integrated, and the fan is very loud. 4: Rooms facing the street are very noisy. Light sleepers should be cautious. 5: The most unbearable issue was the low water pressure on the 3rd floor. It took ages for my long hair to get wet, and the water was either cold or scalding hot.