Renaissance Wien Hotel

The room was spacious and even had a bathtub with hot water. The breakfast was also very rich. The hotel is not far from Schönbrunn Palace, and there's a great Western restaurant nearby where I had delicious pork ribs. Highly recommended!

It's a bit far from the city center, but it's right next to the subway, which is quite convenient. Plus, most people buy a 3-day pass, so it's perfectly fine.

The hotel didn't call beforehand to tell me I'd be charged for a late checkout if I exceeded the checkout time. Ctrip stated 12 PM for checkout, but the front desk insisted 11 AM was the official time. It's my fault for not paying attention and only checking out at 1 PM. Initially, they wanted to charge me for two hours, which I was ready to accept. However, when I pointed out that Ctrip showed a 12 PM checkout, the front desk agreed to charge me only 15 Euros. Yet, another guest checking out at the same time wasn't charged. When I asked why, the front desk said it was because they were members. This is ridiculous, as I've stayed at this hotel for over 20 nights! After a heated discussion, the front desk just told me I could leave. So, I have to wonder, is this late checkout fee policy arbitrary? Does it depend on who you are, or is it just up to the front desk's discretion? This room also had a strange, unpleasant odor, and the hotel's shampoo and conditioner dispensers were empty. A very poor experience overall.

Both the hotel's service and facilities were excellent. The location is incredibly convenient for transportation, right next to the subway station. I'm very satisfied overall. I'll definitely choose this hotel for my future business trips! Special thanks to the hotel staff for their warm hospitality.