Gerhard-Bronner-Straße 5, Favoriten, Vienna, 1100, AustriaView hotel details
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Guest Reviews of Leonardo Hotel Vienna Hauptbahnhof
9.1/10
Great
507 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities8.7
Service9.1
Cleanliness9.2
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All reviews(507)
Positive reviews(494)
Reviews with photos/video(134)
Easy to get around(185)
Close to train station(139)
Convenient location(134)
Delicious breakfast(47)
Large rooms(43)
Shower difficult to use(25)
Friendly front desk staff(22)
Stayed multiple times(6)
Negative reviews(13)
Guest User
Comfort Double Room
Stayed in Apr 2026
Traveling with friends
2 reviews
6.0/10
Posted on May 16, 2026
Good location as it is located next to the Hauptbahnhof. There's also a mall there where you can buy your necessities. However, the service staff at the hotel was quite unfriendly and unhelpful.
Hendrik_h5c2
Family Room
Stayed in Feb 2026
Family
15 reviews
8.0/10
Very good
Posted on Apr 3, 2026
Stay 3 night with family
Room big, clean and warm at cold season
Staf very helpfull, there is free for left lunggage
They provide free water machine at lobby and some time free snack like apple and gummy
Hotel near viena train station just cross walk and surrounding many tram and metro
Chong Tong Sheong
Family Room
Stayed in Feb 2026
Family
12 reviews
8.5/10
Very good
Posted on Mar 29, 2026
Overall is good. Location very near all transportation. Easy to access everywhere. Highly recommended
ARJAREE SUPHASINWONGCHAI
Comfort Double Room
Stayed in Mar 2026
Traveling with friends
42 reviews
9.5/10
Amazing
Posted on Apr 16, 2026
This is lovely location for me only few minute walk from main station
6/7
Guest User
Comfort Double Room
Stayed in Dec 2025
Solo traveler
11 reviews
8.2/10
Very good
Posted on Feb 1, 2026
Location: Right next to Vienna's main train station, just a 2-minute walk away. There's a Spar supermarket in the station open until 11 PM. Tram, bus, and subway stops are nearby, as well as a bus station for trips to cities like Budapest and Bratislava, making travel very convenient. The closest local attraction is the Belvedere Palace, a 15-minute walk. Other attractions are a bit further, though still walkable.
Facilities: The room was spacious, but there's a big drawback – no door for the bathroom?! Even with the air conditioning on the hottest and strongest setting, it was still a bit chilly. It was fine for me alone, but it would be pretty awkward for two or more people. This design is very impractical. There's also no kettle, only a coffee machine. You can ask the front desk for an empty bottle to get unlimited mineral water from the dispenser at the main entrance on the ground floor. The TV isn't smart; you can't cast to it, and it's not an internet TV. The room itself was quite clean.
Service: Luggage storage is available, and the front desk staff were nice and friendly.
Overall: If you're not solely visiting local Vienna attractions, and the price is around 500-600 yuan, you might consider it. Otherwise, I'd recommend staying closer to the city center attractions.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your detailed impressions of your recent stay with us. We are delighted that our proximity to the main train station and public transport enhanced your travels, and we appreciate your kind words about our team and the cleanliness of the room.We are sorry to learn that certain aspects of the room layout and amenities did not meet your expectations. Your observations regarding temperature comfort, bathroom design, and in-room features are valued, and we understand the importance of convenience and privacy for a relaxing stay.It is great to know that luggage storage and the service you received at the front desk were helpful. We are grateful for your thoughtful overall assessment and the practical advice you provided for fellow travelers.We hope to have the opportunity to welcome you again and provide a stay that aligns even more closely with your preferences.Best regards,Milica KrojsGuest Relation Agent
Guest User
Comfort Double Room
Stayed in Dec 2025
Solo traveler
1 reviews
9.0/10
Great
Posted on Jan 29, 2026
The hotel is modern and beautiful, wonderful location - just a few meters away from Vienna main train station and the staff is so friendly and helpful.
Response from Property: Dear Guest,Thank you for your great review!We are glad that you enjoyed your stay.We are also pleased to learn that our hotel's location and the hospitality of our staff met your expectations. We aim to provide a convenient and comfortable experience to all our guests, and your comments reassure us that we are on the right track.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent
Channyy
Family Room
Stayed in Nov 2025
Family
7 reviews
10/10
Outstanding
Posted on Feb 26, 2026
convenient location. But extra sofa bed for the room was smaller then a usual single bed so do take note! Easy to go around and accessible location!
Response from Property: Dear Channyy,Thank you for your great review!We are glad that you enjoyed your stay, especially the convenient location of our hotel.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent
Guest User
Comfort Double Room
Stayed in Feb 2026
Business traveler
8 reviews
8.0/10
Very good
Posted on Mar 10, 2026
Good location but breakfast is not more food for choice
Response from Property: Dear Guest,Thank you for your good review!We are glad that you enjoyed your stay, especially the convenient location of our hotel.We have also taken note of your remarks regarding the breakfast. While we strive to offer a variety of options in our breakfast, it's always valuable to receive feedback as it helps us improve.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent
Naveen Madan
Comfort Double Room
Stayed in Nov 2025
Solo traveler
3 reviews
8.0/10
Very good
Posted on Dec 20, 2025
The hotel is located in close proximity to the train station. It's very clean and organized. However, you have to request a kettle, water (only 1 filling station at the lobby), body lotion, conditioner etc. You realise all this after reaching your room. Also there is no phone and the reason given was there is no region service. So, after the first day, I got adjusted. If these facts are informed during check in, it will be easier.
The room is comfortable, equipped with a coffee machine. There is a tablet in the room which is a nice touch.
Staff are generally quite pleasant aana helpful
Response from Property: Dear Naveen Madan,Thank you for sharing your feedback and for highlighting our convenient location, cleanliness, and the comfort of the room. We are also pleased to read your kind words about our team, the in-room tablet, and the coffee machine.We are sorry to learn that some aspects of your stay did not meet expectations, particularly regarding information provided at check-in and the availability of certain amenities. Our aim is to ensure a seamless arrival and a well-informed experience for every guest.We value your comments, as they help us uphold our standards of clarity and service. It would be a pleasure to welcome you back to Leonardo Vienna Hauptbahnhof and provide an even smoother stay.Best regards,Milica KrojsGuest Relation Agent
Guest User
Family Room
Stayed in Nov 2025
Traveling with friends
19 reviews
8.7/10
Very good
Posted on Dec 20, 2025
The location is pretty good, right next to the train station. The front desk service was also decent. The toilet and shower are separate, but the shower stall in the room doesn't have a door, which was a bit inconvenient.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your good review!It is our goal to provide our guests with a pleasant atmosphere and we are very pleased to hear that our excellent location and helpful staff contributed to your positive experience.However, we regret to learn about your concerns regarding the layout of the bathroom. We hope it did not significantly affect your overall experience with us.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent
Guest User
Comfort Double Room
Stayed in Nov 2025
Solo traveler
1 reviews
9.7/10
Amazing
Posted on Dec 10, 2025
The hotel's location is super convenient, just about a 5-minute walk from the central train station. You can grab anything you need right at the station, and there's a supermarket nearby which is very handy. When you head out, it's a good idea to buy a 24-hour, 48-hour, or longer transport pass inside the station – they're really useful. I mostly used the U1, U4, and U2 lines to get to all the places I wanted to go, and nothing was far away. Vienna is a country where you can never get enough of visiting museums!
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your great review!We are pleased to hear that you enjoyed your stay, especially the convenient location of our hotel.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent
Guest User
Comfort Double Room
Stayed in Apr 2026
Business traveler
8 reviews
8.5/10
Very good
Posted on Jun 1, 2026
The location and facilities are great, but I got bitten every night while sleeping during my stay. I suspect there might be bed bugs.
Original textTranslated by Google
Guest User
Superior Twin Room
Stayed in Apr 2026
Traveling with friends
4 reviews
6.7/10
Posted on May 6, 2026
Upon check-in, I clearly told the front desk that I had two reservations for the same room type: one for a single night and another for two nights. The front desk recognized me as a returning guest and said, 'Welcome back,' but then oddly asked if I wanted to stay in the same room for all three nights. Since it was the same room type, I figured I could just extend my stay without the hassle of moving rooms and luggage, especially since there was no upgrade involved. Why would I switch? In the end, this 'returning guest' was assigned a remote corner room at the end of the second-floor hallway, with only half a window and the other half blocked by a wall. Walking to the elevator every day was exhausting. Is this their idea of a 'welcome back'? The hotel facilities were also strange; the shower had no door, and the entire wet area had no door either. Not recommended.
Original textTranslated by Google
Guest User
Superior Twin Room
Stayed in Apr 2026
Family
3 reviews
8.0/10
Very good
Posted on May 27, 2026
Variety of food
Less than 10mins walk to transport
Spacious room
The bed is too small
JohnAiden
Comfort Double Room
Stayed in Oct 2025
Couple
8 reviews
10/10
Outstanding
Posted on Nov 10, 2025
great location near the train station and tram station, cozy room, kind staffs.
Response from Property: Dear Guest,Thank you for your great review!We are delighted to hear that you enjoyed the convenient location of our hotel as well as the room to be clean.Your praise to our staff is very encouraging and motivates us to continue providing excellent service.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent