Beautiful new hotel, the hardware is great, the software is not so good. We chose to travel to Vienna before Christmas in the peak season, the price was more than 7,000 without breakfast. When we checked in, the white woman at the front desk arranged an accessible room without being informed. It was inconvenient in various ways. We asked to change the room, but they said there was no room. They also said that we got a large room for free, implying that I should be content. I asked Ctrip to help us deal with it, and the next day I packed my luggage and changed to a room that was said to be upgraded. When I left, I applied for a late check-out. Please arrange someone at the front desk to help me take the luggage, because there is a section of stairs to take the elevator downstairs, and my shoulders and waist were injured and I couldn’t exert too much force. As a result, the same white woman arranged it after we waited for 20 minutes and contacted three times. When we checked out and called a car to go to the train station, the train was one minute away from leaving, so we had to spend more than 300 euros to buy a new ticket to Prague. The train ticket we booked before was also invalid and could not be refunded due to timeout. I gave this white woman a tip when she took us to the room for the first time. Later, I asked Ctrip to help complain, and the hotel replied that I should arrange unpredictable delays reasonably in the future. I could only laugh. If I have the chance to go to Vienna again in the future, I will choose the reliable Mandarin Oriental. Mandarin Oriental Vienna opened 25 years ago. From the service point of view, whether in China or abroad, Mandarin Oriental's service has never disappointed me.
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