Ibis Wien Hauptbahnhof Reviews

Response from Property: Thank you for your positive feedback regarding your recent stay. We are pleased to know that our location and convenient check-out process were to your satisfaction.We would also like to respond to your other comments: coffee machines or kettles are not standard equipment in ibis hotel rooms. We apologize if this caused you any inconvenience during your stay.We hope to welcome you back soon.Best regards,Verena - Reservation Departmentibis Wien Hauptbahnhof

Response from Property: Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your room and found it very comfortable, and that our location close to the train station and within walking distance of Belvedere Palace made your stay convenient.It is also great to know that our front desk team made a positive impression with their friendly and professional service, and that the printing service was helpful for your tickets and reservations. We are very happy that you had such a pleasant stay with us.We hope to welcome you again soon at ibis Wien Hauptbahnhof.Best regards,Mohammad – Front Officeibis Wien Hauptbahnhof

Response from Property: Thank you for taking the time to share your experience — we truly appreciate your honest feedback.We’re sincerely sorry that your stay began with disappointments, especially regarding the missing amenities and the initial interaction at reception. Our rooms follow a simplified 3-star design, which is why kettles and hand towels are not standard features, but your concern about sustainability is well noted.What’s most concerning, however, is your report of unfriendly behavior toward your sister. We want to be absolutely clear: all guests should be treated with kindness, respect, and dignity at all times — without exception. If you felt that hospitality was lacking, especially in such a sensitive situation, we deeply apologize. This is not reflective of our values, and your feedback will be addressed with our front office team immediately.Regarding luggage storage, we understand how important this service can be — especially for travelers in transition. While our standard policy limits luggage storage to the day of check-in or check-out, we’re truly glad that, with trip.com's support, we were able to find a solution that worked for you. Your appreciation means a lot, and we're thankful for your patience.We hope this experience won't discourage you from staying with us again, and we would be grateful for the chance to provide a more seamless and welcoming visit in the future.Best regardsChristophReservation – ibis Wien Hauptbahnhof

Response from Property: Thank you so much for your wonderful review!We’re truly happy to hear that you had a perfect stay and appreciated the service from our front desk team. Our location right next to Vienna Central Station is indeed very convenient, and it’s great that you enjoyed the variety of shops and dining options nearby. We're also glad you found the room quality and cleanliness up to your expectations.Thank you for the strong recommendation – it means a lot to us!We hope to welcome you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof

Response from Property: Thank you very much for your positive feedback. We are delighted to hear that you enjoyed your stay. Your comments have been noted for our internal review to further improve our service. We would be pleased to welcome you again on a future occasion.Best regards FranziskaReservation Department ibis Wien Hauptbahnhof

Response from Property: Thank you very much for your detailed feedback.We're glad to hear that our prime location next to the train station and the complimentary coffee and hot water in the lobby made your stay more convenient. We understand how important accessibility and amenities are, especially when traveling.Regarding room cleaning: our hotel follows an optional room cleaning policy to support sustainability, especially for multi-night stays. We’re sorry if this wasn’t clearly communicated or did not meet your expectations.We hope to welcome you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof

Response from Property: Thank you very much for your kind review. We're pleased to hear that you appreciated our convenient location next to the main train station and the easy connection to the airport. It’s great that you found the reception professional and your room clean and comfortable. We truly appreciate your recommendation.We hope to welcome you again soon.Best regards,ChristophReservation – ibis Wien Hauptbahnhof

Response from Property: Thank you very much for your feedback.We’re happy to hear that you appreciated our modern facilities and convenient location near the train station. However, we’re sorry to hear about the confusion regarding breakfast pricing. It’s correct that breakfast purchased at check-in is offered at a reduced rate, while same-day purchase at reception is slightly higher. We’ll ensure our team communicates this more clearly in the future.We also understand the inconvenience regarding hot water access and will keep your input in mind as we strive to improve guest comfort.We hope to welcome you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof

Response from Property: Thank you very much for your kind feedback.We’re happy to hear that you found the room clean, tidy, and comfortable, and that our location made transportation and daily needs convenient. Your kind words about our staff’s service attitude are greatly appreciated.We hope to welcome you again soon.Best regards,ChristophReservation – ibis Wien Hauptbahnhof

Response from Property: Thank you so much for your kind words!We’re thrilled to hear that you enjoyed our excellent location, the variety in our breakfast – including the Asian options – and especially the friendly and helpful service from our team.We truly appreciate your feedback and look forward to welcoming you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof

Response from Property: Thank you very much for your wonderful feedback.We’re delighted to hear that you had a great experience and that you were satisfied with the modern bathroom facilities, the friendly service at the front desk, and our excellent location near the railway station.We hope to welcome you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof

Response from Property: Thank you for sharing your feedback.We’re glad to hear that our location directly across from the train station and the availability of multiple power outlets in the room made your stay more convenient. As a 3-star hotel, we do not provide kettles in the rooms, but complimentary hot water and coffee are always available in the lobby.We regret that your experience with the luggage storage service did not meet your expectations. Our team is always available to assist, and we’re sorry that this was not proactively offered from the start. Your comment will be shared internally for improvement.We hope to welcome you again soon.Best regardsChristophReservation – ibis Wien Hauptbahnhof