JI Hotel Vientiane Mekong Riverside

It is very close to the airport—only about a 10-minute drive after getting off the plane, which was super convenient. Even though it's in Laos, the hotel's ambiance, breakfast, and service all maintained the same high standards as back home. The front desk was very helpful and enthusiastically resolved every issue we encountered. Overall, this will definitely be our top choice next time we visit Vientiane. Just one minor suggestion: the room felt a bit damp, so improving the ventilation and dehumidification would make it absolutely perfect.

This JI Hotel in Laos is a franchised location. Setting the facilities and environment aside for a moment, the service here was absolutely phenomenal and completely exceeded my expectations. A special shout-out to the three local Lao front desk staff, guest service ambassadors, and duty managers—these Lao girls spoke excellent Chinese. From the night I arrived, I had quite a few requests, but they never showed the slightest impatience. Instead, they went above and beyond to accommodate me. Even when they were extremely busy, they did their absolute best to help resolve my issues and tackle any difficulty. I wonder if this reflects the genuine hospitality of the Lao people! In short, the service was truly exceptional. As for the hotel's surroundings and the room: the property is located along the Mekong River, and given the climate in Vientiane, there are naturally quite a few mosquitoes, though keeping the balcony doors shut easily takes care of that. My Executive King Room on the 7th floor did have a slight musty smell, but it was tolerable. The front desk proactively offered to switch my room, and when we requested a thorough cleaning, both the front desk and the housekeeping staff made every effort to deliver, exceeding our expectations. Plus, this overseas JI Hotel is built and operated completely up to the domestic standards in China, making the overall experience very pleasant. The service was way beyond a 10/10—huge kudos to those Lao girls at the front desk! 👍

Hygiene: Quite a lot of bugs, but that's common in Southeast Asia, and they've done a pretty good job. Service: The manager who speaks Chinese provided good service. Facilities: Quite complete, laundry is convenient, and there's a gym.

It's about a fifteen-minute drive from Wattay Airport, and the hotel even offers a free shuttle service... The breakfast is excellent, and it's right next to the Mekong River. You can walk along the river all the way to the Vientiane Night Market... The front desk staff speak very good Chinese, and there's even a 7-Eleven nearby now.

Very good, the location is near the airport and by the river. You can head to the airport an hour and a half earlier. The room facilities are new, and the front desk upgraded me to a river view room.

The room was very clean, just like back in China, and the rooftop pool is amazing.

I had a very satisfying stay! The hotel's location is convenient, the room was clean and tidy, and the bedding was comfortable. The front desk staff were warm and polite, check-in was efficient, and service responses were prompt. Housekeeping did a thorough job, and the common areas were well-maintained. Overall, it was quiet and comfortable with great value for money. I will definitely choose to stay here again next time I'm in Vientiane. Highly recommended!

The bed sheets in the room were damp. Given the rainy season, it's somewhat understandable, but it definitely made for an uncomfortable sleep. That's not a big deal, but the attitude was the real issue. After waiting for half an hour for the airport pickup, there was no driver. He only showed up after Trip.com contacted him. The front desk staff were great for the first two days, very accommodating. However, on the last day, I absolutely cannot give a good review with a calm mind. We had scheduled an airport drop-off for 9:30 AM. We arrived downstairs at 9:25 AM, and the front desk said the driver had already left because they couldn't reach us by phone. I arrived even earlier than the scheduled time, so why would they take it upon themselves to leave just because I didn't answer the phone for a minute or two while I was coming downstairs? This is the most inconsiderate hotel I've ever encountered regarding timekeeping. Furthermore, the front desk told me that if there was no traffic, the car could pick me up again after returning from the airport, implying it would still be on time. This was the most self-righteous and unpunctual front desk receptionist I've ever met. The coffee at the upstairs cafe at night tasted completely bland, with no coffee flavor. The bartender wasn't around, and a security guard reluctantly made it. The coffee I had during the day was actually quite good. The pool water was murky, so I didn't go for a swim. The breakfast had a good variety and taste; the Laotian beef pho was especially delicious. The restaurant staff were proactive and enthusiastic. The front desk staff for the first few days, the housekeeping, and the restaurant staff were all excellent. But the airport drop-off experience on the last day and the front desk's attitude truly ruined everything.

Loved it! The breakfast was delicious, the staff were welcoming, and the room was clean, peaceful, and quiet.