To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.6
Service9.5
Cleanliness9.3
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All reviews(117)
Positive reviews(116)
Reviews with photos/video(42)
Great service(35)
Clean and tidy(21)
Awesome rooms(19)
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Tasty dinner(11)
Negative reviews(1)
Anonymous User
Deluxe Double Room
Stayed in Feb 2026
Business traveler
132 review
10/10
Outstanding
Posted on Mar 19, 2026
The hotel service was good. The deposit was 200,000 LAK. The location is decent, and it's easy to get a taxi. The lobby is quite small, and the breakfast wasn't good. The hot water was unstable this time, not sure why.
Original textTranslated by Google
Response from Property: Warm greetings from Grand Hotel Vientiane!Thank you very much for taking the time to share your feedback with us. We are pleased to know that you found our service to be good and appreciated our convenient location with easy access to transportation.At the same time, we sincerely apologize for the aspects of your stay that did not meet your expectations. We regret to hear that the lobby space, breakfast quality, and hot water stability were not satisfactory during your visit. Please rest assured that your comments have been shared with the relevant departments for immediate review and improvement, particularly regarding the hot water system to ensure a more consistent experience for our guests.Your feedback is invaluable to us as it helps us improve our services and facilities. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a much better stay in the future.Best regards, Ten
Guest User
Super Deluxe Room
Stayed in Feb 2026
Business traveler
42 review
9.0/10
Great
Posted on Mar 7, 2026
Centrally located, just 200 meters from the Thai Embassy. There's a BBQ restaurant and massage parlor downstairs. Vientiane Center is only 1 kilometer away, making it very convenient for getting around. The hotel staff are also very friendly.
Original textTranslated by Google
Response from Property: Warm greetings from Grand Hotel Vientiane!Thank you very much for sharing your kind review with us. We are delighted to know that you enjoyed our central location and found it convenient for your travels, with easy access to nearby landmarks such as the Thai Embassy and Vientiane Center.We are also pleased that the surrounding facilities, including dining and wellness options, added to the convenience of your stay.Most importantly, your kind words about our friendly staff are truly appreciated. Providing warm and attentive service is our top priority, and it is always rewarding to receive such positive feedback.We sincerely look forward to welcoming you back to Grand Hotel Vientiane in the near future.Best regards, Ten
Guest User
Deluxe Double Room
Stayed in Nov 2025
Couple
12 review
10/10
Outstanding
Posted on Dec 31, 2025
I was truly surprised by the politeness of the Indian people. They were very, very courteous and helpful. I felt like I was staying at an ITC Hotel in India – very high quality. Mr. Girish Golani, in particular, took excellent care of us. Thank you so much for your hospitality. A 10 out of 10! Top!
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review.We are truly delighted to hear that you had such a pleasant experience during your stay with us. Your kind words, especially regarding Mr. Girish Golani’s service, mean a great deal to our team. We will be sure to share your compliments with him.We strive to provide warm hospitality and high-quality service, and it’s heartening to know we met your expectations. We look forward to welcoming you back again in the near future.Warm regards, Mr. Lava Grand Hotel Vientiane
Anonymous User
Deluxe Twin Room
Stayed in Sep 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Oct 9, 2025
Very nice hotel,great service. I will recommend you to visit this hotel in laos. this hotel provide dinner and breakfast very delicious dinner and I really appreciate the service here. And something I must tosay is that some equipment is old and out of style.
After that , always really good
Response from Property: Dear Guest,Thank you very much for your kind words and recommendation. We are delighted to hear that you enjoyed our delicious dinner and breakfast, as well as the service provided by our team.We appreciate your feedback regarding some of the equipment being old and out of style. Please rest assured that we are continuously working on improving our facilities to ensure a better experience for all our guests.We look forward to welcoming you again for another great stay.Best regards, Mr. Lava Grand Hotel Vientiane
Anonymous User
Super Deluxe Room
Stayed in Mar 2026
Solo traveler
23 review
9.5/10
Amazing
Posted on Apr 6, 2026
The hotel services is ok but the internet is very bad. The speed is very slowly and can not access to the internet
Response from Property: Dear Valued Guest,Greetings from Grand Hotel Vientiane!Thank you very much for sharing your feedback and for your excellent rating. We are delighted to know that you were satisfied with our cleanliness, surroundings, and service.At the same time, we sincerely apologize for the inconvenience you experienced with the internet connection. Please rest assured that your comments have been noted, and we are currently reviewing our network performance to improve speed and reliability for a better guest experience.Your feedback is highly appreciated, as it helps us enhance our services. We truly hope to have the opportunity to welcome you back and provide you with a more seamless stay in the future.Warm regards, Ten
Guest User
Deluxe Twin Room
Stayed in Aug 2025
Other
1 review
9.0/10
Great
Posted on Sep 30, 2025
Sabaidee From South Korea
I purposely booked a room here to find out some truth, and I saw the truth with my own eyes.
The hotel staff are smiling and friendly, since the receptionist, restaurant staff , Housekeeping, the breakfast is good But the Internet was slow, so I walked in and out around the hotel to looking for Internet signals for work, then I found out with my own eyes that my Korean husband and his mistress " Choi Suhee " were staying at this hotel ㅎㅎㅎ giving me evidence of divorce, thanks to the slow Internet signal ㅋㅋㅋ Well, I've been very helpful and had a good time with my daughter, thanks to all the staff, if I have a chance, I'll go back with my new husband ㅋㅋ
저는 진실을 알아내기 위해 일부러 여기 방을 예약했고,호텔 직원들은 웃고 친절하게 대해주고 있습니다. 리셉션 직원, 레스토랑 직원 , 하우스키핑, 아침 식사도 맛있습니다. 하지만 인터넷 속도가 느려서 업무용 인터넷 신호를 찾기 위해 호텔을 들락날락 거렸습니다. 그러다 눈으로 보니 한국인 남편과 상간녀 "최수희"가 이 호텔 ㅎㅎㅎ에 머물고 있다는 것을 알게 되었습니다. 느린 인터넷 신호 ㅋㅋㅋ 덕분에 이혼 증거를 제시해 주었습니다. 모든 직원들 덕분에 큰 도움이 되었고 딸과 즐거운 시간을 보냈습니다. 기회가 된다면 새 남편 ㅋㅋ와 함께 다시 가보겠습니다
Anthonyliang
Super Deluxe Room
Stayed in Aug 2025
Traveling with friends
9 review
8.0/10
Very good
Posted on Sep 30, 2025
One of my Favourite Hotels in Laos, but pricing is also on the high side for Vientiane standards. Great staff , clean . Location is good.
Cons: Breakfast 5/10. Variety can be better. Lack of amenities can be better if at least they have gym. Room is condition is deteriorating, especially the toilet and floorings.
Guest User
Executive Suite
Stayed in Jan 2026
Family
1 review
10/10
Outstanding
Posted on Feb 25, 2026
We stayed here for 4 nights and everything was perfect: fast checkin and checkout, the room was exactly what we expected, staff are friendly....
Highly recommend booking the Suite on 7th Floor
Response from Property: Warm greetings from Grand Hotel Vientiane!Thank you very much for sharing your wonderful experience following your recent 4-night stay with us. We are truly delighted to know that everything met your expectations and that you found your stay to be perfect.It is especially pleasing to hear that you appreciated our efficient check-in and check-out process, the comfort of your room, and the friendliness of our team. Your kind recommendation of the Suite on the 7th floor is greatly valued and will certainly be helpful for future guests.Your encouraging feedback motivates us to continue delivering exceptional service and memorable experiences.We sincerely look forward to welcoming you back to Grand Hotel Vientiane in the near future.Best regards, Ten
Guest User
Super Deluxe Room
Stayed in Sep 2025
Family
2 review
9.5/10
Amazing
Posted on Oct 10, 2025
Friendly staff and good services, clean room, convenient location
Response from Property: Dear Guest,Thank you for your positive feedback. We are pleased to know you appreciated our friendly staff, good service, clean rooms, and convenient location. We look forward to welcoming you again soon.Best regards, Mr. Lava Grand Hotel Vientiane
preeya
Super Deluxe Room
Stayed in Apr 2025
Solo traveler
18 review
10/10
Outstanding
Posted on Jun 16, 2025
This is my first time staying at this hotel. The receptionist was very nice. Since I arrived early, I asked and asked to check in early. The hotel was very kind and did not charge me any additional fee. The room was very clean, with complete facilities. They also served dinner to my room, which I really liked. The hotel is in a very good location, near the Thai consulate and is considered an area where many Koreans live. Therefore, there are coffee shops and Korean-style bakeries not far away. In addition, there are many supermarkets, massage shops, beauty salons, and restaurants near the hotel. It is very convenient even if you are traveling alone.
Response from Property: Dear Valued Guest,Thank you so much for your detailed and thoughtful review.We are truly delighted to know that your first stay with us was a pleasant experience. It's wonderful to hear that our front office team was able to assist with an early check-in and that you found the room clean and well-equipped. We’re also glad you enjoyed our in-room dinner service and the hotel’s convenient location.Your kind words about the nearby amenities and overall comfort are greatly appreciated. It was our pleasure to host you, and we look forward to welcoming you back on your next visit to Vientiane.Warm regards, Mr. Lava Grand Hotel Vientiane
Guest User
Super Deluxe Room
Stayed in Feb 2025
Family
2 review
8.0/10
Very good
Posted on Mar 17, 2025
The hotel is quite good, with comprehensive facilities. However, it's a bit far from tourist attractions if you're looking to walk. I requested an early check-in, and they kindly accommodated me upon my morning arrival. The best part, though, is that they provide dinner for all guests, which is a great way to save both time and money.
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Guest User
Super Deluxe Room
Stayed in Oct 2025
Couple
4 review
10/10
Outstanding
Posted on Nov 22, 2025
Staff are accommodating and breakfast is good. I want to stay here again 💕
Response from Property: Dear Valued Guest,Thank you very much for your kind review.We’re delighted to hear that you enjoyed your stay, especially our staff service and breakfast. Your satisfaction is our greatest reward, and we truly appreciate your support.We look forward to welcoming you back again soon!Warm regards, Mr. Lava Grand Hotel Vientiane
Elena 莲娜
Deluxe Double Room
Stayed in Dec 2024
Solo traveler
25 review
10/10
Outstanding
Posted on Jan 31, 2025
The staff at the hotel are excellent-very helpful, polite and patient.
The location is not really central, but since the city is quite small, it doesn't present a problem.
There is a variety of food at breakfast, and the housekeeping is great.
Definitely recommend!
Guest User
Super Deluxe Room
Stayed in Jul 2025
Family
5 review
10/10
Outstanding
Posted on Nov 11, 2025
The room was cliean and nice. Recommended for those who wish to walk around city cente
Response from Property: Dear Valued Guest,Thank you for your kind review. We’re pleased to hear that you found the room clean and comfortable. We're also glad our location was convenient for exploring the city center.We truly appreciate your recommendation and hope to welcome you again soon.Warm regards, Mr. Lava
Guest User
Super Deluxe Room
Stayed in Jun 2025
Couple
2 review
9.0/10
Great
Posted on Jul 8, 2025
Lovely place with a short proximity to everything. Staff is friendly and helpful and warm.
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your stay with us and found our location convenient, as well as our team friendly and helpful.Your kind words truly motivate us to continue providing warm and attentive service to all our guests. We look forward to welcoming you back on your next visit to Vientiane.Warm regards, Mr. Lava Grand Hotel Vientiane