Mercer Casa Torner i Güell

We were only there for one night but we wish it was much longer. The hotel is a beautiful, classic building in the centre of Vilafranca. Photos on any website do not do the interior justice as it is modern and elegant using fine fabrics and materials. Best of all was the warm welcome at reception. The receptionist / manager was professional and kind and got our stay off to a great start. Thank you - we will be back.

Excellent stay at a lovely hotel - everything was perfect, from initial greeting to advise /selection of wine for a nightcap - thank you so much , a friendly and efficient check in and departure 😊

Kind staff keen to help and useful with local suggestions and recommendations. Nice hotel.

I’m not wanting to be too harsh but the hotel let itself down on a number of fronts, that saying I wish to complement the staff who were just wonderful. It started when the hotel wouldn’t allow me to change my booking by dropping it back a day as only the day before, realised that on the Monday it was a Bank holiday, so nowhere in the town was open and as a visitor this the main purpose of the visit. If I didn’t turn up then I would lose the whole payment. Not very good customer relations especially as the hotel wasn’t busy the following day. The problem was compounded as most of the restaurants, including the hotels, were closed due to the festival. As mentioned, the staff were excellent, in so much as they found a restaurant for us but when we arrived sadly it was closed due to the exceptional busy lunchtime trade and couldn’t provide an evening service. An alternative was suggested and we went there and enjoyed a fine meal. While the room was comfortable and had all that was necessary it was a little noisy from 6am due to the traffic passing immediately outside. We paid for breakfast, not inexpensive, but definitely not worth it. Coffee(Luke warm) fresh juice(very nice) 2slices of overdone hard toast, selection of confectionery cakes. Cheese was an optional extra!!! Not good for a hotel of this quality. Apart from the team who gave excellent customer service, the amenities within the hotel lacked somewhat. We came away feeling a little disappointed with our stay

The hotel and it’s amenities are good, new and stylish. The location is very central. But the sound insulation is not good, our windows were facing the main square and it was impossible to sleep overnight: too much noise from drinking groups of people and the sound proofing is non-existent.