Guest User
May 26, 2024
The service at Timi Ama was close to impeccable. "No" was rarely an answer and we were made to feel welcome by every staff member with a smile, buon giorno, and buona sera every moment! We were on "half board" which included breakfast and dinner buffet. Both of which were outstanding each day. The executive chefs, Felipe, Dennis, and Ermanno were extremely kind and accommodating of my partner´s peanut allergy. Each night was a different theme with plenty of options for all. The servers were always attentive to our needs at the restaurant with special notes for Elma, Piero, Zouheimer, Stefano, and Umar for their huge smiles every meal. We had one issue with a waiter who was unnecessarily rude which we raised. The hotel had plenty of optional activities to keep us occupied during our 7 nights by the entertainment team. Tomasso, Alice, Vanessa, Ilaria, Claudia and Natalia were brilliant. That included ******, dance & karaoke nights after dinner, and beach aerobics or yoga at the end of a long peaceful day on the beach. Not forgetting the DJ, sound and technical crews! Other options included, Tennis, Ping Pong, and Beach Volleyball! Even with a quiet guest count, Carmine, Tomasso, and their team were always upbeat and made every effort possible to create an enjoyable experience. We couldn´t fault them or their energy! I would only recommend that they advertise the socials in more communal areas such as the main reception or in-room TV for more visibility. The rooms were extremely comfortable, with all the amenities required. It would have helped to have an iron though the staff said it was not possible for "safety" purposes. We had a leak in the bathroom which was promptly fixed with an apology gift. Beachbag was a nice touch! The gym needs an upgrade as much of the equipment was quite dated and difficult to use. Thank you!