49 Reviews
Sun Siyam Vilu Reef
Vilu Reef|0.22km from The Aqua Beach
1 Generally speaking, it is still very good. The facilities and environment of the hotel, especially when I lost my passport in the previous room when I changed my passport, ashifu is also actively helping to find it, thank you again.
2 I added 160 US dollars a night with Ashifu. I made it clear that I needed a villa with swimming pool. When I checked in, I found that it was not the swimming pool but jacuzzi, so I felt a bit cheated.
3. The hotel needs to further manage the guest's bills. At checkout, it was found that two bills were not my bills. It took me a long time to find out that the hotel felt that it was because I changed the room that I made a mistake. Put someone's signature in my name. In addition, there is only one total amount of each order at the checkout. Can you transfer the list that you have signed to the front desk like other hotels. To be honest, I do n’t know if the amount of each meal is increased, mainly because it adds two more to make everyone doubt.
4, communication is also very strenuous when booking, especially booking Shui Fei.
5 In addition, there are swimming pools in Ctrip beach huts, but some do not have them. At that time, I also reacted to the hotel. I do n’t live there.
So in the end, the hotel manager asked me, and I can only give good, not perfect, because there are quite a lot of service improvement points. Because the price is nowhere to be placed, the service does not match.
