Delta Hotels Virginia Beach Waterfront

My stay at this hotel has been truly disappointing. First, the room was not the cleanest, there was hair from the previous guest and the bathroom floor did not look like it was swept well. Service was poor. When I try to teach the front desk from my room, it was always busy. If I needed anything I had to physically walk downstairs…When I told the person at the front desk how difficult it was to get in touch, they got an attitude. Lastly, they did not clean our room on our last night. When I told the front desk staff they offered to give me products to clean it myself. I cant wait to leave this place fast enough.

Super rooms and very friendly staff!

#1 complaint- I was disappointed to find that there was no handicapped access to the beach through the hotel. Especially in this day and age. I had great difficulty getting up and down the stairs. I witnessed several people who were unable to access the beach completely due to their conditions. That is unacceptable! We waited entirely too long for service at breakfast, about an hour, despite the restaurant being nearly empty. Then we were given menus but not the choice of the breakfast buffet. I just happened to see it and inquired about it. My husband’s chicken and waffles was overcooked and dry. The food was not up to the prices paid. We wouldn’t dine at the restaurant again. We booked the room for six people, but there was no sheets or blanket included for the pull out couch. I was able to speak to a housekeeper who gave me sheets so that we could make it up ourselves. I’m glad that we had traveled with a blanket because we weren’t offered one of those. When I asked the check-in person, they couldn’t tell me how much my credit card would be charged for incidentals. I was told that it was either $150 or the price for the night of the room. Even though I booked my stay with one credit card, the card that I use for incidentals was charged for my room, which I did not want. I booked a room with an ocean view. I could see a slicer of the ocean from our balcony. The staff was not very friendly. None were mean or rude but they also were not very welcoming.