Gecko's Resort

So we arrived prior to check in… not a problem. Receptionist told us room would be ready in 5 minutes. That 5 minutes turned out to be 1 & 1/2 hour wait. Upon going to room a smell of sewerage was noticed. Depending on the wind direction this can be quite strong. The resort is very run down and is in urgent need of renovation. We were told at check in that if we wanted to dine in restaurant on Tues, Fri or Sunday we need to book as it gets busy with patrons from outside the resort. We made a reservation for 7pm . As it was busy we arrived at 6.35pm and ordered at 6.45pm. Cocktails took half an hour to arrive after asking for them where they were. At 8pm I asked where our meals were and the response was that there was a large table before us. I might add this large table was NOT house guests they were from the Shangri La. House guest don’t have priority over outside guests. Restaurant closes at 8pm. 1 meal came at 8.14pm the other at 8.25pm… The restaurant is focused on guests staying at other resorts…. Why? not sure seems odd! I asked to speak with the Resort Manager 7 times over the course of the evening. She was either too scared to talk with me or didn’t give a damn. Later in evening when restaurant was closed I saw a lady that looked like the manager and asked her if indeed she was, she said yes. I found her to be dismissive, unprofessional and instead of apologizing just made excuses. Our stay was now not about the restaurant but purely down to the fact that the resort manger’s lack of interest in us. Had she come to talk to us without hiding in the kitchen all night she could have alleviated us wanting to check out earlier and there would not have been the angst and frustration. She is simply not fit for the position. I advised her that we would be checking out the next day cutting or stay short by 4 days. And that I wanted a refund for those 4 days. She made all these excuses that she couldn’t refund I advised her that we would indeed be checking out tomorrow and that I expected a refund. Upon checking out we were refunded and we went back to the glorious, professional and friendly Bedarra Beach Inn where we were “welcomed home”

Location - pretty far from big city Nadi and Suva. But it is near to a great public beach Natadola Beach. Definitely need a rental car to move around. The car rental is pretty expensive, and the petrol is about FJD 3.00 per liter. Hotel shows aged condition all around. The setup of the toilet is quite weird as it does not have a full-sized door to keep the unpleasant odor and ventilation noise down. The only plus point is that the staff are friendly and warm. Food is average. The breakfast is not worth paying for it.

There had been a dead lizard in our room stinking bad food is very limited here and very pricey

The property is starting to show its age, but it is clean, the food is fantastic and the service by the staff and manager is exceptional.

Stayed in a one bedroom appar**ent. The room was basic but functional, but what let this hotel down was the paper thin walls between the rooms. There was a family next door with noisy children and we had to knock on at midnight to ask them to keep the noise down. The restaurant staff were surly, although the night security guard was really friendly.

We enjoyed our stay at Gecko's Resort. The resort is in a nice location, is well maintained, and does not look dated. The waitress in the restaurant was very nice and the pool and a room with a pool table are nearby. The gift shop had a nice selection of hand made crafts. Most importantly, our room at the resort was clean and had a working safe - something that is very important for securing valuables and passports when traveling internationally. We appreciated having access to a working safe as many of the safes in other resorts and hotels in Fiji were broken or missing. We would highly recommend Gecko's Resort to others traveling to Fiji.

Service was good. Kitchen was closed before 7.24pm when we arrived as there were hardly any guests. They managed to whip something for us. Quiet, peaceful surroundings, with a good pool. Bit secluded and not much to do or see. Rooms were spacious and clean. Good for a night or 2.

I liked the free DVD rental to watch in the room, since the property is across the Queen's Road from the beach and not so easy to go for a stroll or swim. I also liked that there ware no mosquitos in the room, since it was sprayed just after I checked in, although the toxic fume made me nautious. I didn't like the insecurity of having to write down my credit card details on a paper for the security deposit, despite having given it to *******.

Just passed through as a diner in the restaurant with the family. Clean environment, friendly staff and reasonable food. We reviewed the bill the following day to find the amount charged was higher than on the menu by about $25fj. This was brought to the attention of Geckos (via email) who said they were currently updating the website to the new prices and that we could get a payment differential credit next time we came, but did not offer a refund. Lack of transparency with pricing made this pretty expensive $175fj for 3 people for mid range dining. Daughter enjoyed playing pool though. Breakfast menu looks pretty good (if prices are correct) so might give them a second chance heading home.