Not real 4 stars. Italy laws allow hotels to get the fourth star provided that have a swimming pool. To be honest, this is scarcely a 3 star hotel, but with a swimming pool. But having a (even beautiful) pool is not enough to being a real 4 stars. The staff work quite a bit, even 14 hours daily: this is honorable. They're even polite, but nobody appears to have a real 4 star training. The staff haven't a real hospitality culture. If there was, nobody has seen. Many of them have other jobs, but in summer work here. It's not enough to be not rude. At the Reception, Mr Fabio pretends to smile, but at every little not ordinary request, his brain melt down. Time ends and he looks at you like an alien from Mars. Maybe he's thinking about deep-rooted mathematical problems, cosmological problems. Or probably his business. Ninety per cent his answer is... no, it's not possible! The Restaurant Nonno Fredy Bistrot is not costly, but the food is shoddy. The Menu chart is grease and dirt. Almost every plates are pre-cooked and served with a microwave passing. Only a few are fresh or brisk, but you have to be lucky to guess them. Good wine menu. The waiters are always kind and smiling, but slack and slow. It’s typical of some Italians to imagine replacing friendliness with competence. Breakfasts are plenty, but if some food is over (eggs or juice) they need one or two days to replace it. A real 4 star restaurant sort goods several days before: they don't wait food is over to arrange it. Above all, in summer. The rooms are pretty and large, the beds are cozy, but have third world toilets. Even on the ground floor, close to the Reception. Shower are rusty and towels are very threadbare. We've never seen a 4 stars like that. Our vacation was average. Keep track: Mrs Valentina. She's very helpful: every question will have an effective answer. Every issue will be solved. Actually she's the only one with a hospitality training: so she's true operative employee and everything is on her shoulders. Is worthy, but not enough. We don't know if we come back. Probably not. In summary, prices are of a 4 star hotel, but services absolutely not. Not recommended.
Excellent
76 Reviews