Building B4, Victoria Villa Area, Huikang Avenue, Wanning, Hainan, ChinaView hotel details
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Guest Reviews of Xinglong Ramada Hot Spring Resort Wanning
8.0/10
1246 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.2
Amenities7.6
Service8.0
Cleanliness8.1
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All reviews(1246)
Positive reviews(1101)
Reviews with photos/video(543)
Relaxing hot springs(519)
Clean pool(94)
Friendly front desk staff(75)
Perfect for kids(53)
Tasty coffee(15)
Negative reviews(145)
Guest User
Mountain-View Hot Spring Double Bed Room (Large Balcony, Sunken Bathtub + Outdoor Private Hot Spring)
Stayed in Oct 2024
Couple
4 review
6.0/10
Posted on Nov 27, 2024
The hotel has potential but is very neglected.
The service in the restaurant is mediocre.
The room has some neglected details but overall it was the best part of our stay. The private hot springs in the room was what we enjoyed the most.
Response from Property: 尊敬的賓客,非常抱歉給您帶來了不好的入住體驗,也感謝您提出的問題,我們將反饋相應部門進行處理,並檢查維護,我們將嚴格管控各部門的工作,也希望您給我們一次整改的機會,歡迎您下次入住體驗,絕不會再讓您失望,祝您旅途愉快!
Dongfanghuayuan
Garden Hot Spring Twin Room (Large Balcony, Sunken Bathtub + Outdoor Private Hot Spring)
Stayed in Mar 2024
Couple
17 review
6.0/10
Posted on Apr 8, 2024
This hotel, which might have been the best hotel
In Xinlong town decades ago, must face the reality now in 2024.
Farewell to the Golden Age of Deng Xiao Ping and
government leaders's visit and restart the modern hotel management.
The old facilities poorly maintained.
Hot spring in doubt if it is natural spring
Water, you don't have to add any "Chinese m
edicines"
No help at all when guest is in serious health troubles of insect allergies at all.
I like the beauty and quiet neighborhood
of tropical island, birds singing songs.
真可惜
Response from Property: 尊敬的賓客,非常抱歉給您帶來了不好的入住體驗,也感謝您提出的問題,我們將反饋相應部門進行處理,並檢查維護,我們將嚴格管控各部門的工作,也希望您給我們一次整改的機會,歡迎您下次入住體驗,絕不會再讓您失望,祝您旅途愉快!
陳少荃
Mountain-View Hot Spring Double Bed Room (Large Balcony, Sunken Bathtub + Outdoor Private Hot Spring)
Stayed in Jan 2023
Family
2 review
4.0/10
Posted on Feb 25, 2023
Not recommend for anyone who wants to relax and enjoy. Even water is unmanageably hot or cold at its own wish.
Response from Property: Dear guests, I am very sorry to bring you a bad stay experience, and thank you for your questions. We will feed back to the corresponding departments for handling and inspection and maintenance. We will strictly control the work of each department, and I hope you will give us a chance to correct it. Welcome to your next stay experience, and you will never be disappointed again. I wish you a pleasant journey!
1512089****
Garden Hot Spring Double Bed Room (Large Balcony, Sunken Bathtub + Outdoor Private Hot Spring)
Stayed in Sep 2025
Business traveler
2 review
10/10
Outstanding
Posted on Oct 24, 2025
This is a well-established star-rated hotel in Xinglong, with comprehensive amenities and excellent service. There are hot spring pools both indoors and outdoors. The room furniture isn't new, but it's spotlessly clean. The maids are friendly and efficient. There's a gym and cinema downstairs, and the restaurant serves some Southeast Asian specialties, which is quite good. The front desk even upgraded my room upon check-in and called a taxi upon check-out. The service was excellent. This is a very good value hotel.
Original textTranslated by Google
6/8
Response from Property: 尊敬的賓客您好,非常高興您的此次萬寧之行,能選擇下榻我們酒店,同時也非常開心您在酒店有一個良好的入住體驗。您對酒店的認可與讚許,使我們倍感榮幸!酒店始終致力於為您的每一次到店提供最温馨細緻的服務,您的滿意是我們前進的動力!
Kalinigeziran
Mountain-View Hot Spring Family Fun Suite (Large Balcony, Sunken Bathtub + Outdoor Hot Spring)
Stayed in Sep 2025
Family
12 review
10/10
Outstanding
Posted on Oct 12, 2025
I'd heard Xinglong's hot springs are famous.
The chill of the continuous rainy autumn in northern China.
As soon as I landed at the airport and checked into the Xinglong Ramada, I felt warm and comfortable. The courtyard, reminiscent of a tropical botanical garden, felt a bit familiar.
Opening the window, I could see the beautiful Sun River.
Take a break and watch the sunset 🌇
Just a few steps down from the room, you'll find the outdoor hot spring pool.
Choose a precious southern herbal bath that suits you: nutmeg, amomum villosum, sandalwood, noni fruit, a mental health supplement, and more. The sunken private bath offers privacy and warmth. Enjoy the lush greenery in the hot spring pool, filled with the delicate aroma of southern medicinal herbs. Tranquility and peace of mind truly crystallized in this moment. The hotel's breakfast buffet also offers a wide variety of dishes. After breakfast, you'll find the hotel's garden and coffee shop nearby. Enjoy the tranquility of nature and the comfort of a relaxing vacation.
P.S. The area is conveniently located within a ten-minute drive from local attractions like Xinglong Botanical Garden, Bali Village, and Xinglong Folk Street.
Original textTranslated by Google
6/9
Response from Property: Dear guest, we are delighted that you chose our hotel for your trip to Wanning and are very happy that you enjoyed your stay. We are honored by your recognition and praise of our hotel. We are committed to providing the warmest and most attentive service every time you visit us. Your satisfaction is our driving force!
M2d5yg86h****
Garden Hot Spring Twin Room (Large Balcony, Sunken Bathtub + Outdoor Private Hot Spring)
Stayed in Sep 2025
Other
1 review
10/10
Outstanding
Posted on Oct 4, 2025
The hotel is clean, tidy, and spacious, with a beautiful setting within the park, making it a quiet place to relax and unwind in the evening. The breakfast restaurant offers a wide selection of Chinese and Western dishes, with fresh ingredients, delicious flavors, and a wide selection. The evening hot spring bath was very relaxing, and the experience was truly wonderful. The waitress had arranged to have the air conditioning turned on before our arrival, and the service was prompt on several occasions. The hotel also thoughtfully provided fruit upon check-in, which was a lovely touch!
Original textTranslated by Google
6/9
Response from Property: Dear guest, hello! We are truly thrilled to receive your simple yet profound praise, and to see your recognition of our service. Our hotel strives to provide every guest with the most attentive and meticulous service, ensuring a truly exceptional experience. Your encouragement is our greatest support. We will diligently serve every guest and look forward to seeing you again. The entire Ramada Xinglong Hot Spring Resort Wanning staff looks forward to welcoming you back and wishing you a happy and joyful life every day.
honeyguagua
Hot Spring Family Suite - Mountain-View (2 Beds) (Balcony, Soaking Tub)
Stayed in Sep 2025
Family
5 review
4.5/10
Posted on Oct 4, 2025
Regrets!
It's a very old-fashioned guesthouse.
The air conditioner was broken and wouldn't cool. They came to fix it in the middle of the night for half an hour and it lasted until 12:30. While it did cool, it was as noisy as a tractor and impossible to drive. I was woken by the heat at around 5:00 AM.
The hotel said the equipment is old.
The gym is pathetically shabby.
The only highlights are the outdoor hot springs and fish spa.
Breakfast is from 7:30 AM to 9:30 AM. Are you sure you use old paper money?
The limited variety is fine, but the juice is watery. The milk is made from powdered milk.
For the price of over 700 yuan per night, it's a complete waste.
Original textTranslated by Google
Response from Property: Dear guest, we are very sorry for the bad stay experience you have had. Thank you for your question. We will report it to the relevant department for processing and inspection and maintenance. We will strictly control the work of each department. We also hope that you will give us a chance to make corrections. We welcome you to stay with us next time. We will never let you down again. Wish you a pleasant journey!
M260180****
Garden Hot Spring Twin Room (Large Balcony, Sunken Bathtub + Outdoor Private Hot Spring)
Stayed in Sep 2025
Business traveler
1 review
10/10
Outstanding
Posted on Oct 3, 2025
This stay was a wonderful experience. The music playing in the lobby was soothing and put me in a great mood. The front desk lady was very efficient at checking me in. The room was clean and tidy, fully equipped, and very convenient for getting around. The staff were very patient, making reservations for the hot springs and recommending nearby attractions. There's a swimming pool and fish spa on site, as well as table tennis and billiards. There's also a river running around the property, perfect for a stroll.
Original textTranslated by Google
6/9
Response from Property: Dear guest, hello! We are truly thrilled to receive your simple yet profound praise, and to see your recognition of our service. Our hotel strives to provide every guest with the most attentive and meticulous service, ensuring a truly exceptional experience. Your encouragement is our greatest support. We will diligently serve every guest and look forward to seeing you again. The entire Ramada Xinglong Hot Spring Resort Wanning staff looks forward to welcoming you back and wishing you a happy and joyful life every day.
adaxuyali
Mountain-View Hot Spring Double Bed Room (Large Balcony, Sunken Bathtub + Outdoor Private Hot Spring)
Stayed in Jun 2025
Business traveler
76 review
5.0/10
Posted on Jul 6, 2025
(Feedback has been given to Ctrip and they have replied to strengthen training management). This is the most disappointing experience I have ever had at Ramada (Wyndham). Hotel management needs to be improved: the hot spring was not open, but when I asked the front desk that night, they said it was open. The air conditioner in the room was broken, and the aunt took care of it and took the initiative to change the room. The refrigerator was also broken, and the engineer went to move the refrigerator from the next room to change it. It is different from the pictures. The entrance of the hotel is an abandoned road. There are also abandoned villas and old houses in the hotel, and seemingly unfinished renovations. The underground parking lot is even more incomprehensible to me. The pillar design and dim and damp. I dare not go out of the hotel at night. Although the aunts and masters in the hotel are very friendly and hard-working, it is unacceptable for a four-star resort, a five-star brand, and the same price as Pullman Sanya Yalong Bay that day. I am advised to quit. Management must be improved. I will not stay at Ramada in the future.
Original textTranslated by Google
Response from Property: Dear guest, we are very sorry for the bad stay experience you have had. Thank you for your question. We will report it to the relevant department for processing and inspection and maintenance. We will strictly control the work of each department. We also hope that you will give us a chance to rectify the situation. Welcome to stay with us next time. We will never let you down again. Wish you a pleasant journey!
M290qbh9s****
Garden Hot Spring Twin Room (Large Balcony, Sunken Bathtub + Outdoor Private Hot Spring)
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 12, 2025
The clerks are very welcoming, the breakfast is rich, and the swimming pool is nice.
Original textTranslated by Google
Response from Property: Dear guests, hello! Sincerely thank you for choosing to stay at Ramada Resort & Spa Wanning! I am very honored to receive your sincere comments. "Meticulous service, personalized service" has always been the standard of our hotel service. We strictly abide by the principle of "customer first" in our daily work. "Be anxious about the guests' needs and think about what the guests think." Every one of our employees hopes to provide you with the most considerate service and let you have the most warm and comfortable stay experience. This is also the direction that every one of our employees has been working hard for! Thank you for your trust, affirmation and support. The hotel will not live up to this heavy trust. We will use higher standards to demand ourselves and provide higher quality services to every guest who stays in the hotel! We eagerly look forward to and welcome you to stay at Ramada Resort & Spa Wanning again. Wish you a happy life!
Bear
Garden Hot Spring Twin Room (Large Balcony, Sunken Bathtub + Outdoor Private Hot Spring)
Stayed in Mar 2025
Family
47 review
8.5/10
Very good
Posted on Apr 9, 2025
Although it has a sense of age, there are many tour groups staying here, so it is still quite lively and popular. The biggest advantage is that it is very close to places like the folk streets on foot, so you can experience the town's fireworks. The hot springs have time limits, but the hotel front desk will notify you in time.
Original textTranslated by Google
Response from Property: Dear guests, we are very glad that you chose to stay in our hotel during your trip to Wanning. We are also very happy that you had a good stay experience in our hotel. We are honored by your recognition and praise of the hotel! The hotel is always committed to providing the warmest and most meticulous service for every visit to your hotel. Your satisfaction is our driving force for progress!
1504354****
Garden Hot Spring Double Bed Room (Large Balcony, Sunken Bathtub + Outdoor Private Hot Spring)
Stayed in Mar 2025
Family
8 review
10/10
Outstanding
Posted on Apr 7, 2025
The room is spacious, the environment is very quiet, the hot spring water is good, so we stayed there for the hot spring. We had a pool for ourselves because we were bringing a baby and my parents. The hot spring management staff was very nice and set up two pools with the right temperature. After washing with the hot spring water, my body felt smooth, which was great!
Original textTranslated by Google
Response from Property: Dear guests, we are very glad that you chose to stay in our hotel during your trip to Wanning. We are also very happy that you had a good stay experience in our hotel. We are honored by your recognition and praise of the hotel! The hotel is always committed to providing the warmest and most meticulous service for every visit to your hotel. Your satisfaction is our driving force for progress!
M332340****
Garden Hot Spring Room (Double Bed) (Special Promotion)
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 6, 2025
The room is on the 5th floor, which is higher than the supermarket. The front desk service is very good and the environment is very elegant and quiet. The environment is not bad. Recommended to stay. You can also book ** hot springs. It's a private hot spring. It's very good. The window view is very good.
Original textTranslated by Google
Response from Property: Hello, distinguished guests! I am really excited to see your simple yet profound praise, and you recognize our service so much ~ The hotel only seeks to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Your encouragement is the greatest support to the hotel. We will serve every guest attentively and look forward to meeting you next time. All the staff of Wanning Xinglong Ramada Hot Spring Resort are looking forward to your visit again and wish you a happy life and happy every day!
Wutongtingfeng
Mountain-View Hot Spring Double Bed Room (Large Balcony, Sunken Bathtub + Outdoor Private Hot Spring)
Stayed in Mar 2025
Family
24 review
9.0/10
Great
Posted on Apr 12, 2025
Location: It's a bit remote. It would be more convenient to drive by yourself. You need to drive in from a small road, but it's not far from the Botanical Garden and Luwan Ranch. The package comes with a ticket, and there is also a food city nearby.
Facilities: The room was average, I missed the public hot spring time (you also need to make an appointment in advance), the room balcony has its own hot spring (I personally feel it has the same effect as a bathtub), but I didn't expect the hotel to have no charging stations.
Environment: How should I put it? It has the high-end feeling of a resort hotel surrounded by gardens, but also has the broken feeling of living in an abandoned manor.
Service: The hotel restaurant closed at around 7pm. I don’t know if it was due to the difference in local schedules, but the coconut chicken they served was very dry, and the other contents of the set meal were not introduced. Fortunately, the hotel and the platform finally coordinated a satisfactory result on the free tickets.
In short, the main focus is on cost-effectiveness. I don't have any high rigid requirements. I just want to spend a day in Xinglong and experience the hot springs. Staying in this hotel for one night is a very good choice~
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your support and recognition. The hotel will listen to your feedback, make corresponding adjustments and optimizations, and strengthen the service awareness training of hotel staff. If you have any hotel accommodation problems during your stay, you can contact the front desk in time. The staff will solve the problem for you as soon as possible and strive to make your stay more comfortable and satisfactory. I wish you a happy life and smooth work~
Hetiandaren
Garden Hot Spring Room (2 Beds) (Special Promotion)
Stayed in Sep 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Oct 16, 2025
Cleanliness: Clean and tidy
Facilities: Complete facilities
Environment: Quiet and peaceful
Free fish spa treatments available
Original textTranslated by Google
Response from Property: Dear guest, we are delighted that you chose our hotel for your trip to Wanning and are very happy that you enjoyed your stay. We are honored by your recognition and praise of our hotel. We are committed to providing the warmest and most attentive service every time you visit us. Your satisfaction is our driving force!