Royal Tulip Warsaw Centre

We stayed at the Royal Tulip on January 1-2. To be fair, there are several positives about this hotel. The property itself is quite nice, the amenities are good, and we really enjoyed the wide assortment of food available. Unfortunately, a major plumbing issue and poor customer service entirely ruined our experience. Throughout the night, the pipes in our room made a loud, persistent noise , it was loud enough to wake us up repeatedly. The only temporary fix was for me to get out of bed and flush the toilet several times, which seemed to adjust the pipes for a short while before the noise started all over again. We might have been more understanding if the staff had handled it well, but the front desk's reaction was incredibly disappointing. When we reported the issue, the staff member basically brushed us off with a dismissive "yeah we'll check it out." There was no apology or empathy, and it honestly felt like they either didn't care at all or already knew about the problem and just didn't want to deal with it. A beautiful hotel and good food mean very little if you can't get a good night's sleep and the staff is indifferent to your experience. We left feeling frustrated and unfortunately won't be returning, on the same trip we stayed at Novotel also, and did not have these issues at all..

Gorgeous hotel. Everything you need. Would definitely stay here again if in Warsaw.

It was amazing stay in Royal tulip . Friendly staff, clean room, very good amenities Everything fresh and clean .

Everything was great. The room was spotless clean, the staff was helpful and friendly. Great value for money.