NYX Hotel Warsaw by Leonardo Hotels

I've stayed at this hotel in Berlin before, and the service there was much better than in Warsaw. Here's my experience: 1. Three couples, including us, booked three rooms for three nights. On the first night, I scraped my face on a poorly designed cabinet. Luckily, as an aromatherapy teacher, I always carry essential oils for first aid. To my surprise, my husband then bumped his head on it. We reported it to the front desk, but there was no response the next day. When I called to follow up, they said they would deal with it tomorrow. As expected, nothing was done, and no one got back to us until we checked out. The other two couples also bumped their faces or heads (as shown in the pictures). 2. In the buffet restaurant, the servers cleaning breadcrumbs from tables would just sweep them onto the chairs with a napkin. This level of service definitely needs more training. 3. In the morning, I ordered an omelet. The chef seemed inexperienced. When I asked for more mushrooms, she actually asked me, "Do you want two omelets?" I said just one. She then replied, "This is how much mushroom you get for one serving." I explained that I liked mushrooms and asked her to add a little more, and she grudgingly added a tiny bit. I don't understand their logic; I only asked for onions, mushrooms, and a little tomato, nothing else. Isn't it a buffet? On the second morning, my friend went for an omelet and was told they were out of onions, with a shrug! This was at 9:00 AM, and breakfast didn't end until 10:30 AM! Overall, the service attitude was good, but the spirit of service was lacking. Everything felt like a perfunctory effort to get by, which is a real shame. I won't consider staying here again and certainly won't recommend it to friends.

This is a really luxurious hotel, and it offers great value for money! It's also quite close to the train station, which made our return journey to the airport by train very convenient. I also highly recommend the gym, which had complimentary welcome drinks and fruits. Stepping into the hotel for the first time was truly an awe-inspiring experience!

A super modern hotel. Excellent service, great location, and plenty of activities at the hotel. Delicious food in the restaurant and a lovely cocktail bar on the rooftop terrace. Highly recommend!

Great location, you don't even need to leave the central station to get into the hotel. It's right next to the largest building in Europe. The top sheet/blanket was a bit short, and the soundproofing wasn't great. You could hear every door slamming in the hallway. Breakfast was very good though!

Kind and professional staff, very welcoming location. The refreshment area at the entrance is a nice touch.

The location is fantastic and convenient. The train station, bus station, and tram stop are all nearby, and the famous Palace of Culture and Science is less than a 10-minute walk away. There's a shopping mall right across the street, covering all your needs for food, clothing, and daily necessities. I've stayed at this hotel four times already and will definitely stay here again on my next visit.

Excellent location, though the hotel's facilities (apart from the room, which was very good) are minimal, and we were never informed that the building's terrace was closed. The front desk staff were a bit cold and knew very little about the neighborhood.