Hangzhou Hotels with Water Park

"The overall experience at Xiangye Ersheng·Dongmingshan B&B was quite disappointing, severely mismatched with its brand positioning and price level, and completely failing to meet the service standards expected of a high-quality resort B&B. The following specific issues were particularly prominent: First, the room cleaning service was extremely perfunctory. After a long day of travel, we wanted to rest well, so we slept in on the second day, only contacting room service around 3 PM. However, the outsourced cleaning staff were extremely dismissive, constantly complaining that they ”finish at 4 PM” and repeatedly showing impatience. When we explicitly requested a change of sheets and duvet covers, they repeatedly asked, ”Can we not change them?” using their closing time as an excuse to shirk responsibility, demonstrating a severe lack of service awareness. Second, the front desk manager's handling of problems was not only inefficient but also childish and ridiculous. In the evening, while watching TV in our room, we were repeatedly disturbed by screen mirroring from the next room. After complaining to the manager, they said, ”We can't do anything about it,” and offered the absurd ”solution” of ”suggesting you stop watching TV.” Ultimately, we had to identify the source of the problem ourselves and contact management to resolve it; the butler service was practically nonexistent. Furthermore, the quality control of room facilities was clearly inadequate. The bathroom door was loosely installed and wobbled precariously. After showering that evening, the entire bathroom floor was completely soaked, likely due to a faulty sealing strip. We had to use four bath towels to absorb the water. We tried to contact the front desk for more towels and to wash up again, but were told that ”the butler has already left work” and could not provide any assistance, leaving guests to fend for themselves. A basic problem-solving mechanism was completely absent. While the natural environment of Xiangye Ersheng·Dongmingshan B&B is acceptable, this stay experience fell far short of the service quality expected at its price point. As a B&B that touts itself as a branded resort, its serious shortcomings in service training, emergency response, and facility maintenance make it difficult to accept its value proposition."

"We took our child to the Kaiyuan Senbo Hotel in Hangzhou this time, and the overall experience was quite good. The hotel is located in Xianghu Lake, offering a great environment and climate. The park is divided into a water park and Fantasy Island Park, and you can also see small animals. There's also an arcade and pottery workshops on the first floor, so there are plenty of activities, which my child really enjoyed. The staff, including Butler Qingqing, provided excellent service; they were attentive, responsible, and quick to answer our questions. We'll definitely visit again if we get the chance!"

"I think this is a great trip. I also approve of the hotel's service. It's really great. I like Hangzhou and the atmosphere of the hotel. The staff are very enthusiastic, especially the service experience given to me by the butler Zhang Wenbin. It's really great. I really like communicating with him. He took care of my emotional value throughout the trip. Because I came alone, I hope to receive this kind of emotional value. It's really great. I will definitely come again next time. It also made me feel the warmth of Hangzhou. Thanks to this trip for letting me meet so many different and interesting people, and it also made me feel that Ctrip is a very good platform"

"Each cabin is unique, and they have a special charm on rainy days, with the sound of raindrops pattering down inside. The facilities are quite complete, and each window offers a different, charming view, showing thoughtful design details. The owner is incredibly nice; in the evening, he prepared roasted marshmallows, a bonfire, and fireworks for us, and even treated us to coffee. I'd love to come back in winter if I have the chance."

"Facilities: excellent Hygiene: excellent Environment: excellent Service: Excellent (The word is poor, it is really very special and beyond expectations) West Lake Longjing Jiuqu Hongmei gift box: very exquisite, is the boss's own tea garden tea, his own tea room fried Minibar: Basically want, and unexpectedly Tea break: very exquisite, not losing star hotel The location is super convenient to Lingyin Temple, walk 8-9 minutes; 100 meters away is the net red restaurant ”Qingchun Park Gate”; On the balcony, you can see the cable car on the top flight peak, and you can hear the bells in the temple in the morning; Breakfast beef noodles with fried vegetables + mushrooms (the boss is from Beijing, the beef is the boss himself, I said how to eat Yufei beef noodles to hurry) Surprise also has vinyl records, every room has, with red wine, a pleasant time ⋯⋯ There is a swimming pool in the yard downstairs, you can take a bubble in summer 😌 Next time I come to live for a few more days, there are too few days a day. There are five rooms in the homestay. I recommend everyone to come to the group building to package the whole building 😎 The boss is a small, famous and low-key Beijinger in the cycling circle (heard a strong Beijing accent when I checked in, and I was old and kind). It is also really a fun and flashy person."

"Overall stay was nice in the hotel. Rooms were clean and spacious. Breakfast had many western and Chinese options, which were good. Our package included indoor hot-spring experience which was suitable considering the cold weather outside. Only disappointment was 'Nausicaa of the Wind Tour Ticket' which was included in the package while booking from trip.com. In trip.com under package details it was mentioned that it was a scenic stop/park and we thought entry to that place is free but additional rides are payable. This information was absolutely misleading as after wasting lot of time, the information we received (after calling the provided contact number, talking with Hotel staff) was 'Nausicaa of the Wind Tour Ticket' was not located in or nearby the hotel but was in a totally far-off place. No clear information was provided by calling the contact number on how to use the offer as mentioned in trip.com booked package description. Either trip.com should remove that offer or provide a clear description about the location of that place, with pictures if possible, otherwise people will feel lucrative about the offer and go for the booking which actually is misleading."

"26年新年第一趟旅行選了大明山，幸運趕上絕美雪景，而東籬十二季民宿更讓這場旅途錦上添花！ 民宿位置真的絕了，離大明山景區超近，自駕幾分鐘就到，周邊1KM左右就有地道農家菜。 房間寬敞明亮，中式雅緻的裝修，衞生打掃得無可挑剔，角落都乾乾淨淨，地暖+中央空調讓冬日賞雪歸來也能暖意融融。 店主的熱情周到。到店就主動分享大明山及周邊的徒步路線。讓我們玩得很開心。"

"Very nice new homestay, new facilities, cozy room, big floor-to-ceiling windows with great views. The location is the best in the village, occupying the corner of the mountain with beautiful scenery. The courtyard is very cozy, with many public areas, chess and cards, and karaoke. The meals are arranged according to the meal, the price is very affordable, the dishes are exquisite and delicious, no need to go out to find a restaurant, make a reservation with the boss in advance before you arrive. The boss lady is kind and kind, and the service is super good. The puppy ”Zhaocai” is lively and cute, and the children like it very much. The public area is still under expansion, barbecue, cute pets, sand pits, and stream tracing. Wait until spring when the flowers bloom."

"The best homestay I have stayed recently ～ Because of the staggered peak, I was fortunate to be a guest of vvip. The service was great! The boss sent a check-in message early, etc., and also helped worry about the way I returned to the train station. Bring children to the cage to fish, how happy to be ～ The room conditions and pictures are no different. It belongs to the simple atmosphere style. The bathroom is full of non-slip floors. The toiletries are Aesop's ～ I ate two meals in total. The hot and sour potato shreds for dinner are really amazing. One person finished a plate ～ The next day at noon, the snow-cai fresh vegetables and fresh noodles are the craftsmanship of the proprietress. The children snorted down and didn’t eat enough for a big bowl... It’s so happy to just take a day and one night. The room picture didn’t take care of the photo. I played hahaha."

"The journey was very pleasant and it was convenient to go to Huyuanxi. The homestay itself is already very fun. The room was clean and tidy, and the proprietress and the boss were very nice. The homestay has a swimming pool, KTV, billiards, bottle games, and switch. There are many game cards. It can be seen that the boss usually likes games 🫢 I have a game card that I really want to play 🎮. Without a water gun, the proprietress also prepared water grabbing for us intimately. The slide can go directly to the pool from the second floor, which is very fun. I feel like I can play for a day at the homestay. The homestay also has a small shark, which is very special and can be fed. The surrounding weekend tour is too suitable for 🤗"