Holiday Inn Express & Suites Watsonville

Very clean the The service was great

Sherri was fabulous! She checked us in, very friendly and kind and helpful with suggestions. The first room we got unfortunately had an issue around 9pm. The shower flooded our front door area and the phone didn’t work. I went down to let Sherri know and she didn’t hesitate in getting us moved over and even gave me extra points on my IHG credits for the hassle. Amazing service! Overall comfy beds, pillows were great, very quiet hotel. Breakfast was excellent each day! Parking isn’t too bad except it could be a problem if they book all rooms. Overall 8/10 as the property itself needs some maintenance you can tell (our second room the toilet ran every 10 minutes or so, but we got used to it)

Our ice chest and food were stolen from our truck. If they know they have a problem then they need night security.

Very nice and clean. Good service. Good breakfast. Great value, convenient and comfortable

Hotel was nice. Clean and comfortable. Finished of hotel have been updated. But power went out in hotel at night while other buildings and street lights remained on. All room doors opened as the electronic locked unlocked. This made it difficult to get ready early in the morning.

You can hear everything from one room to the next. We were on the 2nd floor, could hear everyone walking around on the 3rd floor (all night long). Also could hear the over crowd of people at the pool till midnight.

From the minute we parked I was concerned with the safety of this location. Signs in the parking lot warned about locking my car and securing my valuables. Then I walked in and the front desk was "protected" by see through plexiglass type material. When asked the clerk said it was to protect the night desk clerks (and not from COVID.) When I asked about the parking lot sign and how safe this location was, the clerk advised that the local police usually did a drive through each night. I also asked about the $150 security deposit at check in as it was higher than I was used to. It was explained that the owners had just completed a multi-million dollar upgrade to the hotel and guests were stealing things in the room like the special desk lamp. Thus the need for a higher deposit. Then she proceeded to argue with me on a statement she made about Watsonville being the strawberry capital of the world. As I am from Florida and the local chamber of commerce publicizes that Plant City is the strawberry capital I mentioned that. She became very protective and said that's not possible. All around very poor customer service in my opinion. Then at breakfast, we were surrounded by what appeared to be construction workers or linemen that had stayed at this hotel - no families or other couples. Made me very uncomfortable. I question the safety of this hotel and would not recommend it; especially not for families for older couples.

The hotel/room were nice and comfortable. I did find some long hair in the bathtub and found the pool too cold to use. Breakfast selection was good and the coffee very good!