I booked a room like the one shown in the picture for 2 nights. It stated that check-in was available after 2:00 PM. I arrived to check in after 2:00 PM, but when I called, the staff informed me that the room I had booked had already been given to someone else because they couldn’t reach me by phone. My phone number is a Thailand number, and I did not receive any missed calls from the staff at all.
I did not cancel the booking, and I had only made the reservation one day before my stay because I saw that there was availability. The app no longer allowed me to request a refund, and they also refused to offer any discount.
As a result, I had to stay in a different room that was completely different from the one shown in the pictures, because I didn’t want to waste time looking for a new place and ruin my travel plans. It was only on the second day that I was finally moved to the room I had originally booked. However, I did not receive any compensation at all.
The staff also asked me to cancel the booking in the app and book directly with them instead, even though the app no longer allowed me to request a refund.
Ps. I booked the white room shown in the picture, but on the first night I was given a different room with green walls like the one in the picture instead.
