I had really been looking forward to staying at this hotel, but even before I arrived, things started going downhill. After two days, my overall impression is that this is a hotel solely focused on profit.
First, the hotel breakfast. I paid over 100 for it, and now it's only 50-something. It makes no sense. Children over 1.4 meters are charged, and the online customer service said 40 per person, but the front desk insisted on 48. However, the breakfast quality isn't even as good as Atour; it's miles behind. The fruit tasted like vegetables, I don't know what knife they used to cut it, and it wasn't fresh at all! I immediately canceled the second day's breakfast.
Regarding hygiene, the bathroom looked like this, and such obvious issues weren't addressed. Clearly, they don't take cleanliness seriously. When we entered the room, there was also a stinky seafood smell. The next day, after housekeeping, we found a 'surprise' – a forgotten towel on our minibar counter.
And then there's the swimming pool. This is the first time I've encountered a hotel pool that charges. The front desk said it's because it's open to the public, so they charge 30 per person, and only one person per room gets complimentary access. It's laughable. Is this seasonal? They even crossed out the 'free pool' keywords on the room keycard sleeve. They're really trying to save every penny.
Asking for a late checkout was impossible; they flat-out refused. What kind of 'state guesthouse' is this? Aren't they overestimating themselves a bit? Go look at other hotels. This one is truly terrible.
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