1. I originally booked a forest-view king room for over 600, for one adult and one child. When checking in, I asked the front desk if I could get a free upgrade. The front desk staff was very kind and upgraded me to a sea-view king room for free, but charged me a 100 deposit, which would only be refunded after I left a good review upon check-out. No good review, no refund.
2. After going upstairs, I noticed a musty smell in the hallway. The smell in the room was particularly strong. I asked to see if there were other rooms of the same type, and I looked at a few, all of which had a similar smell. Finally, housekeeping showed me a family room with three beds, which smelled slightly less. I proactively asked how much more I needed to pay for the difference, but they called to confirm and said no extra charge was needed. I felt a bit embarrassed but stayed there. However, the smell really didn't diminish at all; it permeated every corner (a mix of musty, sour, and foul). My child already has a somewhat sensitive respiratory system, and although they were fine before, they started coughing after we arrived. The smell even gave me a headache.
3. The hotel is very close to the beach, just across the road, which is very convenient. The water is still quite cold now, so it's very convenient to quickly return to the hotel after getting wet. I chose this hotel precisely because of its proximity. I had also read some negative reviews but thought that even five-star or chain hotels get bad reviews, plus I figured a place for over 600 a night couldn't be that bad, so I booked it. I really advise friends who are planning to bring their children during the summer vacation to avoid this place. After all, during July and August, regular room types have already gone up to over 800.
4. The 100 deposit was refunded to me at check-out, and the staff was quite enthusiastic. I just wanted to make sure that future guests are aware of the issues I encountered and whether they are particular about smells.
5. Also, I noticed that the disposable toothbrushes were labeled 'non-disposable product.' I wonder if they are sanitized and reused.
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