Aura Hotel

Wonderful location Heater in the room does not work so the room is so cold. On-off hot/warm water so I could not bathing.

Aura Hotel is located right next to the vibrant Cuba street and Courtenay place. The room on level 2, block J was spacious and in great condition. However, the first room I was assigned in Block 'N' had a strong, suffocating smell and lacked windows. I called the front desk to request a room change since I couldn't find any windows in that room or the dining area, only to be informed that all blocks in the hotel were windowless. As I walked back to the front desk, I noticed a block with open windows. The front desk staff wasn't happy with me for checking other blocks and also annoyed when I informed him that I knocked on neighboring 5 empty rooms in the Block, without any response, to enquire if they experience the smell too. The personnel claimed that the block I saw was the only one with windows and was fully booked. I returned to my initial room, but the odor persisted, prompting me to return the keys and applied for a refund. After almost an hour, we inspected the room again with the receptionist, and surprisingly, the smell had vanished. Despite this strange encounter, I still opted for a room change. I was given another room in block 'J', which, while also lacking windows, it had a better odour. As I explored the floor after settling in, I discovered several other blocks with windows. This experience reflected very poor service and dodgy misleading information from the front desk. The first six uploaded images are of Block N, while the subsequent images, beginning with the keys, showcase Block J.

I was sent no instructions to check in. I arrived - no one around. I called the number on the desk went to answer machine but I could not leave a message as the message bank was full. Thankfully a lady who had the same experience as me did get an email - it had another number to call. I used this and it was eventually answered .. I then had access to the key safe Lastly, the place was noisy - 10 am screaming and shouting . I know the place is cheap , but the hassle is not worth it

This place is extremely poor and needs immediate attention. The cleanliness is disgraceful. You just need to walk to reception to check in to see how dirty it is. The bed had someone else’s hair on it that was not mine!!! The mattress was extremely old and stained. The room floor was dirty and bathroom had stains splashed onto door that had not been cleaned. The shared kitchen was filthy and looked like it hadn’t been completely furnished. This place made me feel extremely dirty and unclean.  Do not pay to stay here.

Bit of a maze to get to the room. The shower rail is detached from the wall on the lower holder. The bathroom basically floods when you have a shower to the point the water started running out into the bedroom. There is no handle to the sliding door of the bathroom door and it easily comes off the track. The state of the cups and facilities in the room is pretty dirty. I didnt use any of the cups as I found it had a layer of grease inside the cups. Overall not as pleasant as I had hoped it woulb be. But the location was awesome, right in the middle of town.

Is easy ,cheap and clean good deal for couple nights