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DoubleTree by Hilton Wellington
4.3/556 Reviews

DoubleTree by Hilton Wellington

Wellington Central Wellington Central|0.25km from Lambton Quay
I have just had a one night stay at this hotel and splurged on a Junior Suite which was well worth it. The room was beautiful...better than the photos suggested which is really unusual!! Due to current low staffing levels (the bane of hospitality everywhere atm) they currently don't offer valet parking and this was the low-light of the stay. Obviously I completely understand the staffing issues but.... On arrival (at approx 10.30pm due to a 4+ hour ferry delay) I was dismayed to find the doors locked but staff were available to let me in. I unloaded and my bags were taken to my room and I had to park the car myself. Other than being really tired and not up for negotiating Wellington CBD's notorious one way system to get to the car-park, this was fine and not usually something I would gripe about. The car-park is actually directly attached to the hotel which is perfect, but I had to drive around the block in a counter-intuitive manner to get to the car-park. I knowingly drove the wrong way down a 1-way St to make my life easier as it was okay to do it at that time of night with deserted streets. An hour or so later I called for room service (several times) and no-one answered the phone on any occasion. I knew they were short-staffed so no problem, I wandered down to reception to order a meal. I had the chicken laksa which was nice. The midday check out was wonderful and check-out was seamless. But I had a major issue getting out of the car-park and I'm not sure if this is my fault or the Hiltons fault. On arrival I was given an information sheet regarding the parking and this included the exit code. I committed this to memory and off I went. However, on entering the code at the car-park exit point the barrier did not rise. Traffic built up behind me rapidly and my blood pressure and stress levels ramped up accordingly. I had the correct code and on subsequent attempts to get out, tried the code followed by the # key and also tried the code followed by the tick/green light key but no dice. I tried calling reception but got no answer and was just about in tears when a kind man (about 5 cars back on a narrow exit point in a typical inner city parking building) walked down and used his card to let me out. Thank god for him whoever he was. This was really stressful as I had been on the road for 2 weeks and was about to embark on the last leg of my journey and just didn't need the stress. I was particularly annoyed they did not answer the phone when I called. I called a 2nd time but by the time I got some-one on the phone the good samaritan had let me out. I definitely had the correct code to exit the car-park but was not aware I needed to press the tick/green key afterwards (although...I did try this and it didn't work... I may have entered this final step too late because I didn't know it was needed). I can't recall seeing this instruction on the info sheet I was given. Hence...it may have been my fault...or not?? Either

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Explore Guest Reviews of Hotels in Wellington Central

Searching for hotels near Lambton Quay? Compare room rates and reviews to find your ideal stay.
Quest Wellington
4.1/5106 Reviews
Wellington Central
It's close to Queen's Wharf. The rooms are large and tall. The outer building is very European style. Arrive, very good feeling, if the price can still be recommended
Travelodge Hotel Wellington
4.4/558 Reviews
Wellington Central
It's an older hotel and the halls smell a little funky but that quickly fades. The rooms show some signs of wear but are clean and have all the things you need. The bed was clean and comfy. The dining room was cozy and inviting. There seemed to be a little confusion in the kitchen, I know places are short staffed, but the food that arrived I really enjoyed. It is close to lots of things, I was on foot for this trip. The value was good for the price and I would stay here again.
Bolton Hotel
4.4/5106 Reviews
Wellington Central
It is very convenient to book for guests on Ctrip, but they can only be paid in the store. I called and asked about the email, and I gave the authorization letter to fill in the information and pay after leaving the store. The hotel is the best in Wellington.
Quest 256 Lambton
4.5/592 Reviews
Wellington Central
I was so impressed with the reception staff, who were friendly, accommodating and professional. Claudia and Ella went out of their way to help, and did it with a smile. Claudia met us to drop off a key for the car park, which was very thoughtful as my mother can't walk far these days. Our room is lovely, so central, modern and fresh. Great to just step out the door, and be so close to the shops and other activities...its just a hop skip and a jump from the cable car. Given the 5 star treatment we've received, I would definitely stay here again, when next visiting Wellington. I will also consider booking a Quay hotel when traveling around NZ. Thanks again to Ella and Claudia!
DoubleTree by Hilton Wellington
4.3/556 Reviews
Wellington Central
I have just had a one night stay at this hotel and splurged on a Junior Suite which was well worth it. The room was beautiful...better than the photos suggested which is really unusual!! Due to current low staffing levels (the bane of hospitality everywhere atm) they currently don't offer valet parking and this was the low-light of the stay. Obviously I completely understand the staffing issues but.... On arrival (at approx 10.30pm due to a 4+ hour ferry delay) I was dismayed to find the doors locked but staff were available to let me in. I unloaded and my bags were taken to my room and I had to park the car myself. Other than being really tired and not up for negotiating Wellington CBD's notorious one way system to get to the car-park, this was fine and not usually something I would gripe about. The car-park is actually directly attached to the hotel which is perfect, but I had to drive around the block in a counter-intuitive manner to get to the car-park. I knowingly drove the wrong way down a 1-way St to make my life easier as it was okay to do it at that time of night with deserted streets. An hour or so later I called for room service (several times) and no-one answered the phone on any occasion. I knew they were short-staffed so no problem, I wandered down to reception to order a meal. I had the chicken laksa which was nice. The midday check out was wonderful and check-out was seamless. But I had a major issue getting out of the car-park and I'm not sure if this is my fault or the Hiltons fault. On arrival I was given an information sheet regarding the parking and this included the exit code. I committed this to memory and off I went. However, on entering the code at the car-park exit point the barrier did not rise. Traffic built up behind me rapidly and my blood pressure and stress levels ramped up accordingly. I had the correct code and on subsequent attempts to get out, tried the code followed by the # key and also tried the code followed by the tick/green light key but no dice. I tried calling reception but got no answer and was just about in tears when a kind man (about 5 cars back on a narrow exit point in a typical inner city parking building) walked down and used his card to let me out. Thank god for him whoever he was. This was really stressful as I had been on the road for 2 weeks and was about to embark on the last leg of my journey and just didn't need the stress. I was particularly annoyed they did not answer the phone when I called. I called a 2nd time but by the time I got some-one on the phone the good samaritan had let me out. I definitely had the correct code to exit the car-park but was not aware I needed to press the tick/green key afterwards (although...I did try this and it didn't work... I may have entered this final step too late because I didn't know it was needed). I can't recall seeing this instruction on the info sheet I was given. Hence...it may have been my fault...or not?? Either
Quest on Johnston Serviced Apartments
4.1/5100 Reviews
Wellington Central
I agree with one reviewer that it was dark. My room had windows but they faced the inside of the building so very little light could get into the room. It is an old building with ”character” and comes with a small kitchen. The TV was okay but stations limited to anything to get excited about. Grocery nearby as well as MANY restaurants. It is a distance from the ferry so a taxi is required. There were 3 packets of instant coffee and not replenished for the second day; use tea instead! I loved having the washer and dryer and having talked to the young man at the desk I had no problem using them. FYI the desk closes 8pm and the front door is locked so if you are out after that, be sure you know how to get in! There isn't anyone at the desk in the morning until 9am, so if you need a taxi have a plan. I had a bit of an issue but calling from the room to a ”contact person” who called for the taxi worked. My trip organizer booked for me so I have no idea the pricing and whether it was ”fair”.

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