Guaiwusiyangyuan
September 9, 2021
Bad review! I clearly booked Area B on Ctrip, but when I arrived at the store, I was told that I had made a mistake. I had booked Area A. It took me a long time to figure out that Area B was full and they moved me to Area A privately. You told me the same thing, don’t you have any idea how bad the soundproofing of your hotel is? The front desk in area B is alone downstairs. Can the front desk in area A be connected to the guest room? You should at least inform me in advance about this situation, right? Okay, after I went to area A, I was assigned a room directly next to the front desk. There were a bunch of people talking outside and it was very noisy, so I asked to change rooms. The hotel told me that there were no more inner rooms of the same type, and they could only pay the price difference to exchange for another type. I said it's okay, okay. The result told me that I have to pay according to the hotel's own price, not Ctrip's price, and I won't be allowed to place a new order. But ** is broken.
I am a frequent visitor here. I stay in this hotel every time I come to Wenzhou and will never come back again.
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