Hotel Henry Morgan All Inclusive

I want to just provide feedback to help for future service! Half the staff was helpful and the other seemed to not want to be there. The room didn’t have any hot water and overall the appearance of the hotel was well below average. The food options were slim and the food was at various times cold. I noticed also that the fruit was canned fruit verses fresh. I travel often to all inclusives and none of these are ever concerns I think there is great potential as the surrounding resorts surpassed these expectations but definitely improvement in all areas is needed! I do hope notes are taken from this and you can improve your business. I truly have the best wishes for this resort!

The 1st room in J area was dirty, smelly and needed some serious refurbishment. When you enter the room, the musty smell lingers and no amount of freshener can help. The linen had bed stains and smells like it hasnt been changed in a while. The toilet has molds.

The staff was great. The food was good but the place definitely has some issues. The shower was installed backwards so you can't really get the right temperature. The TV fell off the wall in the room below us. The roof leaked so the carpet was constantly wet

The room had all of the amenities needed and was cleaned often, but the standout attractions of the resort were the pristine private beach, the two family-friendly pools, and the excellent food for every meal.

Clean room great staff great drinks and snacks just would b better if they had more variety of food and pools r very shallow as in for kids there’s no adult pool

Room was neglected and smelled like mold, you could see mold on the lampshades. If you didn’t speak Spanish beware of this place as you won’t be treated the same and will be over looked quite often for others who do speak Spanish. It’s pretty sad to be honest.

My family and I went on a family trip 1/5-1/9 it was 7 of us. We had 3 rooms just for more comfort. All 3 rooms were right behind the reception desk and far from everything which we had no choice so that did not matter honestly. Since we had 3 rooms we were all able to see the difference in all. Rooms were E1, E2 & E4. Rooms were clean, 2 beds bathroom and 2 hammocks. Room E1 did not have blankets THE ENTIRE STAY even after we asked for blankets 3 times, all they said was they would send them with house keeping but never did. That same room also never got housekeeping done, no towels or anything. E2 did get clean most of the week and towels were changed. E4 did not get house keeping, towels or waters. They only provide water the first day then you use that to refill the whole stay. Mind you out of all the 3 rooms only E1 had 2 waters the first day, E2 had 3 since it was 3 of us in the room the second day but E4 did not get any any day. Whenever I asked for towels they would just ask for the room number but never bothered actually bringing them. Now food, food was okay. Breakfast was the most authentic but lunch & dinner was pretty much the same menu. The key cards suck, for room E2 & E4 we had to go to the reception about 4 times each to get new ones because they would stop working. Main reason I would NEVER come back here though its because the male staff made you feel uncomfortable on how they look at you, the older ones. One even came knocking on the door for what? Scary!

Been here before Everything has gone downhill Room staff entertainment food are not good and too many cruise ship coming in. But the diving and snorkeling and the beach is amazing

The rooms were clean and the beds were comfy. The staff was superb and always with a smile. The grounds were well kept and the food was good. We had a great experience with Mr George. Very pleasant and accommodating and always with a super smile. We will be planning to go back next year again.