Podomoro City, Letjen S. Parman No.Kav 28, South Tanjung Duren, Grogol petamburan, West Jakarta, Jakarta, Special Capital Region of Jakarta, 11470, IndonesiaView hotel details
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Guest Reviews of Pullman Jakarta Central Park
9.1/10
Great
525 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities8.8
Service9.1
Cleanliness9.2
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All reviews(525)
Positive reviews(503)
Reviews with photos/video(117)
Convenient for shopping(63)
Delicious breakfast(56)
Perfect for business trips(18)
Well designed(10)
Clean pool(10)
Great swimming pool(10)
Located downtown(7)
Strange smell in room(6)
Negative reviews(22)
Willie HK
Deluxe King Room
Stayed in Aug 2026
Business traveler
8 reviews
10/10
Outstanding
Posted on Oct 8, 2026
I am totally happy with this hotel. It is clean, nice, and extremely well-located right above the Central Park mall.
A very nice and clean room.
The only drawback is the toilet bowl in my room. It gave out a squeaky sound everytime I used it as if it was going to come off.
I think it needs repair or the screws need to tightened.
Other than this, I am very satisfied with the room.
The breakfast is great too! I enjoyed it a lot.
I would definitely want to come back again. Thanks!
Response from Property: Dear Valued Guest,Thank you for sharing your wonderful feedback following your stay with us.We are delighted to know that you were very satisfied with the cleanliness and comfort of your room, our convenient location above Central Park Mall, and our breakfast selection. It is wonderful to hear that you enjoyed your overall experience and would like to return.At the same time, please accept our sincere apologies for the concern regarding the toilet bowl in your room. We understand how unsettling the squeaking sound must have been, and we appreciate you bringing this to our attention. Your feedback has been shared with our Engineering team for a thorough inspection and the necessary repair to ensure the fixture is secure and safe.Thank you once again for your valuable feedback. We look forward to welcoming you back to Pullman Jakarta Central Park for an even more comfortable stay.Warm regards,Diana AfrizaAsst. Guest Experience Manager
Bird with no legs
Deluxe King Room
Stayed in Aug 2026
Couple
22 reviews
8.5/10
Very good
Posted on Oct 1, 2026
The name of it was already a luxury and high profile hotel but the design is awkward to have the bathroom in the middle of the room and sound proofing from above is terrible, you can hear water rising down the pipes when the above unit is bathing. The pillow is old and feels like pancake, lights from the wardrobe is on 24 hours with no switch to turn off, curtain is old, bed lights is not working, powersocket by the bed is not working, towel is torn and with a smell. It does not represent a five star hotel, it is overrated. Good thing is it is beside the mall and staffs are super friendly and professional.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies that several aspects of your stay did not meet the standards you expected from a five-star hotel.We are particularly concerned to learn about the noise from the plumbing, worn pillow and towel, wardrobe light, non-functioning bed light and power socket, as well as the condition of the curtain. We understand how these issues affected your overall comfort and experience. Your comments have been shared with the relevant departments for thorough checking and follow-up to ensure the necessary improvements are addressed.We are, however, pleased to know that you appreciated our convenient location next to Central Park Mall and found our Heartists friendly and professional. Your recognition of their service is greatly appreciated.We value your feedback as an opportunity to improve, and we sincerely hope to have the opportunity to provide you with a much better experience in the future.Warm regards,Diana AfrizaAsst. Guest Experience Manager
Guest User
Deluxe King Room
Stayed in Jul 2026
Business traveler
6 reviews
8.0/10
Very good
Posted on Aug 30, 2026
Overall, I had a good stay at Pullman Jakarta Central Park. The hotel is located in a self-contained area with plenty of facilities and conveniences nearby. However, there isn't much to explore immediately outside the complex itself.
The room was comfortable, with a great bed, good shower, quality toiletries, and a nice selection of tea and coffee. A few areas could use improvement. There was a noticeable moldy smell in some of the corridors, and parts of the property seem due for maintenance. The pool area also had no staff present during my visit. This wasn't a major issue, but it's something I would have expected from a hotel with a five-star rating. The gym equipment was sufficient and the views from the gym very nice. Sauna a little underwhelming, a bit small and located right inside the changing room rather than in a dedicated room with special showers and such as you normally see. I didn't try the spa or the hotel's dining options, so I can't comment on those. Despite those minor drawbacks, I enjoyed my stay overall and would consider staying here again. I want to stress again that the service attitude was very good and sincere, which is a major plus for me.
Response from Property: Dear Valued Guest,Thank you very much for taking the time to share such detailed feedback about your stay. We truly appreciate that you cared enough to let us know about both the things you enjoyed and the areas where we can do better. Feedback like yours is very valuable to us, as it gives us a clearer understanding of where we need to improve.We’re especially happy to know that you enjoyed the comfort of your room and found our team’s service sincere and attentive. At the same time, we sincerely apologize for the shortcomings you experienced, particularly regarding the corridor smell, pool service, Wi-Fi, and some of our facilities. We will share your comments with the relevant teams so they can be followed up accordingly.Thank you once again for helping us improve. We truly hope to have the pleasure of welcoming you back and providing you with an even better experience next time.Warm regards,Diana AfrizaAsst. Guest Experience Manager
Anonymous User
Deluxe King Room
Stayed in Aug 2026
Couple
5 reviews
10/10
Outstanding
Posted on Sep 24, 2026
Great location, close to the mall. Good breakfast and excellent staff service.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your wonderful feedback and for giving us an outstanding rating. We are delighted to know that you enjoyed our convenient location, breakfast, and the excellent service provided by our team.Your kind appreciation is truly encouraging for us, and we look forward to welcoming you back to Pullman Jakarta Central Park for another enjoyable stay.Warm regards,Diana AfrizaAsst. Guest Experience Manager
Travel with YY
Deluxe King Room
Stayed in Aug 2026
Business traveler
42 reviews
10/10
Outstanding
Posted on Sep 8, 2026
Connected to the mall, very convenient. Breakfast includes both western and indonesian.
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We are delighted to know that you enjoyed our convenient connection to the mall and our breakfast selection featuring both Western and Indonesian specialties.It is wonderful to hear that these conveniences added to your overall experience. We hope to have the pleasure of welcoming you back and making your next stay just as enjoyable.Warm regards,Diana AfrizaAsst. Guest Experience Manager
mo1998
Executive Suite, Lounge Access, 1 King Bed, Central Park View
Stayed in Jul 2026
Family
5 reviews
8.5/10
Very good
Posted on Oct 4, 2026
This was a very clean hotel. There's a convenient shopping mall right downstairs, with Pop Mart and Miniso too.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your positive feedback following your stay with us. We are pleased to know that you found the hotel clean and enjoyed the convenience of having a shopping mall right downstairs, with a variety of shops to explore.We truly appreciate your kind comments and look forward to welcoming you back to Pullman Jakarta Central Park for another enjoyable stay.Sincerely,Diana AfrizaAsst. Guest Experience Manager
Travel is my life
Deluxe Room, 1 King Size Bed, Park View
Stayed in Jun 2026
Business traveler
67 reviews
9.5/10
Amazing
Posted on Aug 1, 2026
The hotel's location is convenient, with a huge shopping mall downstairs and plenty of restaurants, making shopping easy. The hotel's interior design is nice, and the breakfast offers a wide variety of choices – I'm sure I could stay a week and not get bored!
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review and for sharing your experience with us.We are delighted to know that you enjoyed our convenient location, with direct access to Central Park Mall and its many dining options. It is also a pleasure to hear that you appreciated our hotel's design and the wide variety of choices at breakfast.Your kind feedback means a great deal to us, and we look forward to welcoming you back to Pullman Jakarta Central Park for another memorable stay.Warm regards,Diana AfrizaAsst. Guest Experience Manager
Inez Chintya Putri
Deluxe King Room
Stayed in Jun 2026
Couple
8 reviews
10/10
Outstanding
Posted on Aug 10, 2026
The room was small and outdated, but the service was excellent as expected from a 5-star hotel. I tried their lunch menu and it was incredibly comprehensive.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your thoughtful feedback with us.We are pleased to hear that you enjoyed the excellent service provided by our team and had a positive experience with our lunch selection. We’re especially glad that you found the menu comprehensive and satisfying.At the same time, we sincerely appreciate your comments regarding the room size and condition. Your feedback is important to us as we continuously work to improve our facilities and ensure a comfortable experience for our guests.We truly value your kind recognition of our service and hope to welcome you back to Pullman Jakarta Central Park for an even more enjoyable stay.Warm regards,Diana AfrizaAsst. Guest Experience Manager
George Chow
Deluxe King Room
Stayed in Jun 2026
Solo traveler
29 reviews
10/10
Outstanding
Posted on Jul 29, 2026
The room has a great artistic flair, the facilities are quite good and new, and the bed is very comfortable. The food is delicious with a wide variety of options, and the Middle Eastern cuisine is very authentic. The pool and spa are quite luxurious with excellent water quality, though a bit cold. It's best to go for a swim in the late afternoon/early evening to relax and unwind.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful review.We are delighted to know that you enjoyed the artistic ambiance of our hotel, our comfortable bed, and our modern facilities. It is also a pleasure to hear that you appreciated the variety of our culinary offerings, especially our authentic Middle Eastern dishes.We're equally pleased that you had a relaxing experience at our pool and spa. Thank you as well for your helpful suggestion about enjoying the pool in the late afternoon—we're sure future guests will find it valuable.Your kind words truly encourage our team to continue delivering memorable experiences. We look forward to welcoming you back to Pullman Jakarta Central Park for another relaxing stay.Warm regards,Diana AfrizaAsst. Guest Experience Manager
Jasontewtx
Pullman Suite Apartment, 1 King Bed, Central Park View
Stayed in Jun 2026
Business traveler
70 reviews
10/10
Outstanding
Posted on Jul 28, 2026
Excellent service. The room is very clean and comfortable. Near to the mall and easy to get food.
Response from Property: Dear Valued Guest,Thank you for your wonderful review.We are delighted to hear that you enjoyed our excellent service and found your room clean and comfortable. It's also great to know that our convenient location next to Central Park Mall made it easy for you to explore the dining options nearby.Your kind words mean a great deal to our team, and we truly appreciate your support. We look forward to welcoming you back to Pullman Jakarta Central Park for another enjoyable stay.Warm regards,Diana AfrizaAsst. Guest Experience Manager
Anonymous User
Deluxe King Room
Stayed in Jul 2026
Solo traveler
3 reviews
10/10
Outstanding
Posted on Sep 5, 2026
Staff are super friendly. The breakfast crews are superb and left great memories
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We are delighted to know that you enjoyed the warm hospitality of our team, especially the breakfast crew. Your kind words mean a lot to us, and we are happy to know that our team was able to create such memorable moments during your stay.We look forward to welcoming you back to Pullman Jakarta Central Park for another memorable experience.Sincerely,Diana AfrizaAsst. Guest Experience Manager
Guest User
Deluxe Twin Room
Stayed in Jul 2026
Traveling with friends
5 reviews
10/10
Outstanding
Posted on Aug 12, 2026
Hotel room are big and connected to shopping malls! Wide variety of chilli to choose.
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to know that you enjoyed the spaciousness of our room and found our direct access to the surrounding shopping malls convenient during your stay.We are also pleased to hear that you enjoyed the wide variety of chili selections available. Your kind feedback is truly appreciated and serves as a great encouragement to our team.We look forward to welcoming you back to Pullman Jakarta Central Park for another wonderful stay.Warm regards,Diana AfrizaAsst. Guest Experience Manager
Anonymous User
Deluxe King Room
Stayed in May 2026
Business traveler
13 reviews
9.0/10
Great
Posted on Jul 9, 2026
Right next to Central Park, there are many restaurants in the mall, making shopping and dining very convenient. Directly opposite, there's a Chinese restaurant called Tangyue Xiaoguan (棠悦小馆); I recommend trying it if you're craving Chinese food. The staff also speak a little Chinese.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review following your recent stay at Pullman Jakarta Central Park.We are delighted to know that you enjoyed our strategic location next to Central Park Mall and found it convenient for shopping and dining. We also appreciate your kind remarks about our team and are pleased to hear that their assistance, including communicating in a little Chinese, contributed positively to your experience.At the same time, we have taken note of your ratings for our amenities and service. Your feedback is truly valuable and motivates us to continue enhancing the experience we provide to all our guests.We sincerely appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,Diana AfrizaAsst. Guest Experience Manager
Ryanyii
Deluxe Room, 1 King Size Bed, Park View
Stayed in May 2026
Business traveler
66 reviews
9.7/10
Amazing
Posted on Jun 25, 2026
The room's style continues the hotel's industrial and pop art design, with white bedding complemented by colorful artwork on the walls, creating a visually distinctive look. The room is about 32㎡, with a rather compact layout, especially the entrance area. The cleanliness and soundproofing are quite stable, but the decor might not be the newest.
🍚Breakfast
Breakfast is served at Collage All Day Dining on the L floor.
Weekdays: 6:00-10:30 AM, Weekends: 6:30-11:00 AM
🏋️ Amenities
The 1F has a 24-hour gym with good natural light from floor-to-ceiling windows, well-equipped with treadmills, strength machines, a free-weight area, and a punching bag. On the same floor, there's also an outdoor pool, spa, and sauna. The pool is open until 6:00 PM during your stay.
This Pullman is ideal for shopping holidays and business travelers in West Jakarta. The hotel's artistic design is a standout feature.
Original textTranslated by Google
Response from Property: Dear Ryanyii,Thank you for taking the time to share such a detailed and thoughtful review of your recent stay at Pullman Jakarta Central Park.We are delighted to know that you enjoyed our distinctive industrial and pop art-inspired design, as well as the cleanliness and comfort of your room. It is also wonderful to hear that our hotel's location and artistic atmosphere contributed to an enjoyable experience.We truly appreciate your observation regarding the room décor. Feedback such as yours is invaluable as we continuously strive to enhance our guest experience.Thank you for recommending Pullman Jakarta Central Park for both shopping holidays and business travel. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay.Warm regards,Diana AfrizaAsst. Guest Experience Manager
Zamz88
Deluxe King Room
Stayed in May 2026
Family
21 reviews
8.0/10
Very good
Posted on Jun 15, 2026
Great stay at Pullman Central Park. Accessible to shopping malls. Great breakfast. Beautiful and friendly staffs. They are highly trained. Will return again. Highly recommended.
6/10
Response from Property: Dear Valued Guest,Thank you for sharing your wonderful review and for choosing Pullman Jakarta Central Park.We are delighted to know that you had a great stay and enjoyed our convenient location with direct access to the shopping malls, our breakfast selection, and the hospitality of our team. Your kind words about our friendly and professional staff are truly appreciated and will be shared with the entire team.Thank you as well for your recommendation. It is rewarding to know that you plan to return, and we look forward to welcoming you back for another memorable stay in the near future.Warm regards,Diana AfrizaAsst. Guest Experience Manager