Amaris Hotel Season City

Amaris Hotel Season City Reviews

Amaris Hotel Season City

Seasons City, Jl. Prof. Dr. Latumeten No.33, RT.13/RW.1, Jemb. Besi, Kec. Tambora, Kota, Tambora, West Jakarta, Jakarta, Special Capital Region of Jakarta, 11320, IndonesiaView hotel details
Amaris Hotel Season City
Amaris Hotel Season CityAmaris Hotel Season CityAmaris Hotel Season City
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Guest Reviews of Amaris Hotel Season City

8.0/10
Very good
214 reviews
Verified reviews
Location8.8
Amenities7.6
Service8.2
Cleanliness7.3
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All reviews(214)
Positive reviews(201)
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Great location(21)
Great service(17)
Too many mosquitoes(12)
Convenient for shopping(9)
Negative reviews(13)
Anonymous User
Smart Twin Room
Stayed in Jul 2026
Solo traveler
39 reviews
10/10
Outstanding
Posted on Aug 13, 2026
The atmosphere is cozy, the staff are friendly, and the place is clean. The hot water works well and the amenities are complete. Breakfast is delicious and substantial. It's very comfortable, and there's a shopping area for all needs, from food to outfits to electronics, although it's a bit small. There's also a cafe to hang out and have coffee. Overall, it's top-notch!
Original textTranslated by Google
Response from Property: Kepada Yth Bapak/IbuSalam hangat dari Hotel Amaris Seasons CityTerima kasih telah meluangkan waktu untuk memberikan rating 5 bintang yang sangat memotivasi seluruh tim Hotel Amaris Seasons City untuk terus melayani dengan sepenuh hati. Ulasan Bapak/Ibu tentu saja menjadi motivasi seluruh tim kami agar terus meningkatkan kualitas pelayanan Hotel Amaris Seasons City. Semoga kami tetap bisa menjadi pilihan Bapak/Ibu dan keluarga selama berada di Kota Jakarta. Kami doakan agar Bapak/Ibu sehat selalu agar seluruh tim Hotel Amaris Seasons City dapat melayani kembali pada kunjungan berikutnyaHormat KamiEko WidodoHotel Manager
Guest User
Smart Queen Room
Stayed in Apr 2026
Business traveler
1 reviews
3.5/10
Posted on May 15, 2026
I'm extremely disappointed with my stay here. After a long journey from Jombang, I was hoping to get some rest, but the reality was far from my expectations: * **AC Issues:** The AC in the mall area was off, making it scorching hot like a sauna. Upon check-in, the AC in my room wasn't cold either. A technician came to clean the unit, but the dust was so thick it triggered a severe sinus attack. * **Unsuitable Room:** Even after moving to a different room, new problems arose. The soundproofing was terrible; I could hear every single person walking by, making it very noisy. * **Maintenance Disturbance:** There was a very loud noise from the compressor line next to my room because technicians were working. I couldn't get any rest at all. * **Value for Money:** This hotel is not cheap. For the same price, I could have stayed at an international hotel chain without all these technical issues. I urge the management to implement a complete overhaul immediately. I do not recommend this hotel for the price it charges.
Original textTranslated by Google
Response from Property: Dear Mr./Mrs. Teng YewYih, Warmest greetings from Amaris Hotel Seasons City Jakarta, Thank you for your willingness to provide an assessment of our hotel. Thank you for submitting a very detailed and honest review. For the inconvenience caused, we sincerely apologize for your disappointment regarding the AC that is not functioning properly and the disturbing noise. We have noted your feedback and will be used as an evaluation to improve your experience in the future. We hope that on another occasion, if you and your family return to Jakarta, we have the opportunity to provide better service. If you need assistance in your next stay, please do not hesitate to contact us directly. We always look forward to welcoming Mr./Mrs. Teng YewYih on your next visit to Amaris Hotel Seasons City Jakarta. Best Regards, Eko Widodo, Hotel Manager
Guest User
Smart Queen Room
Stayed in May 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jun 16, 2026
Keep it up, the staff are friendly and the hotel is great. My only minor complaint is that breakfast seemed a bit understaffed. Many things were missing, like spoons. It would be great if breakfast could be improved. 😉
Original textTranslated by Google
Response from Property: Dear Sir/Madam, Warm greetings from Hotel Amaris Seasons City. Thank you for taking the time to give a 5-star rating which is very motivating for the entire Hotel Amaris Seasons City team to continue serving wholeheartedly. We also sincerely apologize for your disappointment regarding the condition of the hotel which was felt to be uncomfortable when you enjoyed breakfast. Regarding this, we will immediately evaluate it so that future guest experiences will be more comfortable and enjoyable. We hope that we can continue to be the choice of you and your family while you are in Jakarta. The entire Hotel Amaris Seasons City team is always looking forward to serving you on your next visit. Best Regards, Eko Widodo, Hotel Manager
Guest User
Smart Queen Room
Stayed in Nov 2025
Couple
32 reviews
4.5/10
Posted on Dec 13, 2025
Really dirty hotel. Have insects in room. Breakfast really less choices. Location is fine.
Response from Property: Dear Sir/Madam,Warmest Greetings from Amaris Hotel Seasons CityThank you for taking the time to share your feedback. While I wish you had a better experience, it's feedback like this that we learn from and use to improve our service. We work hard to provide an exceptional guest experience, and in this case, it's clear we fell short. We apologize for any inconvenience. If you give us a chance to earn your trust again, I can assure you that we will do our best to provide you with the exceptional hotel experience our many guests have come to love.SincerelyEko WidodoHotel Manager
Guest User
Smart Twin Room
Stayed in Apr 2026
Family
3 reviews
7.0/10
Posted on Jun 2, 2026
The location is strategic, and the price is quite affordable. The downsides were the shower, which had weak water pressure, making it take a long time to shower. Also, the sink was clogged, so the water drained slowly. And the hotel lobby was a bit hot.
Original textTranslated by Google
Response from Property: Dear Sir/Madam, Warm greetings from Amaris Hotel Seasons City Jakarta. Thank you for your willingness to provide an assessment for our hotel. Thank you for submitting a very detailed review. For the inconvenience caused, we sincerely apologize for your disappointment regarding the sink that was not working properly and the Lobby with a disturbing atmosphere. We have noted your feedback and will be evaluated to improve your experience in the future. We hope that on another occasion, if you and your family return to Jakarta, we have the opportunity to provide better service. If you need assistance in your next stay, please do not hesitate to contact us directly. We always look forward to welcoming you on your next visit to Amaris Hotel Seasons City Jakarta. Best Regards, Eko Widodo, Hotel Manager
Fransiska Fransiska
Smart Queen Room
Stayed in Apr 2026
Solo traveler
2 reviews
10/10
Outstanding
Posted on Jun 3, 2026
Nice place and near city. Easy to find food. Staff helpful and fast reply. Keep the good job. ☺
Response from Property: Dear Mrs Fransiska,Warmest Greetings from Amaris Hotel Seasons CityThank you for your appreciation and for taking the time to share your positive feedback. We hope to welcome you back to our hotel very soon!SincerelyEko WidodoHotel Manager
Guest User
Smart Queen Room
Stayed in Nov 2025
Couple
32 reviews
7.5/10
Posted on Dec 2, 2025
The room can be better. Have some litte insects in bathroom. The breakfast is ok.
Response from Property: Dear Sir/Madam,Warmest Greetings from Amaris Hotel Seasons CityThank you for taking the time to share your feedback. While I wish you had a better experience, it's feedback like this that we learn from and use to improve our service. We work hard to provide an exceptional guest experience, and in this case, it's clear we fell short. We apologize for any inconvenience. If you give us a chance to earn your trust again, I can assure you that we will do our best to provide you with the exceptional hotel experience our many guests have come to love.SincerelyEko WidodoHotel Manager
TimentoDiver
Smart Queen Room
Stayed in Aug 2025
Solo traveler
51 reviews
8.5/10
Very good
Posted on Sep 15, 2025
Amaris Hotel Seasons City, located within the Seasons City shopping and entertainment complex in West Jakarta, is a practical choice for travelers seeking convenience and affordability. The hotel offers modern, compact rooms designed for functionality, featuring essentials such as comfortable beds, flat-screen TVs, and complimentary Wi-Fi. Its central location makes it easy to access nearby business districts, shopping centers, and public transportation, appealing to both business and leisure guests. The overall atmosphere is clean and straightforward, though the minimalist design may feel too basic for those looking for more comfort or luxury. Breakfast is provided, with a decent though modest selection to start the day. Being inside the Seasons City complex also means easy access to restaurants, shops, and entertainment options right outside the door. While not a luxury stay, Amaris Hotel Seasons City serves well as a budget-friendly base with reliable standards in a bustling area of Jakarta.
Response from Property: Dear Sir/Madam,Warm greetings from Hotel Amaris Seasons City.We thank you for the opportunity to welcome and serve you during your stay here.It is an honor to receive such positive feedback about our service.We look forward to welcoming you back to Jakarta, and thank you for choosing Hotel Amaris Seasons City as your second home.Yours sincerely.Eko WidodoHotel Manager.
HENNI TERISNA
Smart Twin Room
Stayed in May 2026
Solo traveler
3 reviews
9.0/10
Great
Posted on Jun 19, 2026
Great location, and the staff are friendly and very quick to help! 👍👍👍
Original textTranslated by Google
Response from Property: Dear Mr./Mrs. Henni Terisna Warm greetings from Hotel Amaris Seasons City Thank you for taking the time to give a 5-star rating which is very motivating for the entire team of Hotel Amaris Seasons City to continue serving wholeheartedly. Your review is certainly a motivation for our entire team to continue improving the quality of service at Hotel Amaris Seasons City. We hope that we can continue to be the choice of you and your family while you are in Jakarta. The entire team of Hotel Amaris Seasons City is always looking forward to serving you on your next visit Best Regards Eko Widodo Hotel Manager
Guest User
Smart Queen Room
Stayed in Jan 2026
Family
2 reviews
8.5/10
Very good
Posted on Feb 4, 2026
Have a good access and the breakfast was great… But a little insect in the room is annoying….
Response from Property: Dear Sir/Madam,Warmest Greetings from Amaris Hotel Seasons CityThank you for taking the time to share your feedback. While I wish you had a better experience, it's feedback like this that we learn from and use to improve our service. We work hard to provide an exceptional guest experience, and in this case, it's clear we fell short. We apologize for any inconvenience. If you give us a chance to earn your trust again, I can assure you that we will do our best to provide you with the exceptional hotel experience our many guests have come to love.SincerelyEko WidodoHotel Manager
Thomaspeng520
Smart Twin Room
Stayed in Aug 2025
Business traveler
25 reviews
4.5/10
Posted on Sep 30, 2025
lots of cockroaches and the toilet smells
Response from Property: Dear Sir/Madam Thomaspeng520,Warmest greetings from Hotel Amaris Seasons CityThank you for taking the time to share your review. While we hope you had a better experience during your recent visit, it's from reviews like these that we learn and use them to improve. In this case, it's clear that we didn't do our best regarding room cleanliness and insect control. We sincerely apologize for any inconvenience caused. If you give us the opportunity to earn your trust again, we will assure you that we will do our best on your next visit.Yours sincerely.Eko WidodoHotel Manager
Anonymous User
Smart Queen Room
Stayed in Oct 2025
Business traveler
16 reviews
7.5/10
Posted on Nov 22, 2025
For this trip, I stayed in room 3076. 3 days. There are a few small bugs, like a cockroaches often appearing and crawling in the bathroom, near bed and table. Maybe the hotel needs a pest control. Hot water is OK. It needs water pressure for the shower. AC is OK
Response from Property: Dear Sir/Madam,Warmest Greetings from Hotel Amaris Seasons CityThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We’ll investigate the matter and have your room re-checked immediately. Thank you for your patience and understanding. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Eko WidodoHotel Manager
Guest User
Smart Twin Room
Stayed in Jun 2026
Family
7 reviews
6.5/10
Posted on Jul 19, 2026
Location is very good n food is easy
Response from Property: Dear Sir/Madam,Warmest Greetings from Amaris Hotel Seasons CityThank you for taking the time to share your feedback. While I wish you had a better experience, it's feedback like this that we learn from and use to improve our service. We work hard to provide an exceptional guest experience, and in this case, it's clear we fell short. We apologize for any inconvenience. If you give us a chance to earn your trust again, I can assure you that we will do our best to provide you with the exceptional hotel experience our many guests have come to love.SincerelyEko WidodoHotel Manager
CHIHHAO
Smart Twin Room
Stayed in Jun 2026
Business traveler
31 reviews
10/10
Outstanding
Posted on Jul 18, 2026
The front desk service was excellent.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to give us a five-star review. This is a huge encouragement to our entire team, and we will continue to dedicate ourselves to providing you with excellent service. Thank you for your praise of our front desk team; it motivates us to continuously improve our service quality. We hope that our hotel will be your first choice when you visit Jakarta again. We look forward to welcoming you back. Sincerely, Eko Widodo Hotel Manager
Guest User
Smart Queen Room
Stayed in Sep 2025
Business traveler
1 reviews
5.0/10
Posted on Oct 8, 2025
The bathroom had lots of cockroaches. The electric kettle was broken, and the bedsheets were dirty. I was too lazy to switch rooms because it was far from the front desk.
Original textTranslated by Google
Response from Property: Kepada Yth Bapak/Ibu Yenny,Salam hangat dari Hotel Amaris Seasons City Terima kasih telah meluangkan waktu untuk membagi ulasan Anda *****tara kami berharap bahwa Anda memiliki pengalaman yang lebih baik di kunjungan Anda kemarin, dari ulasan seperti inilah kami belajar dan ini akan kami gunakan untuk memperbaiki diri. Kami bekerja keras untuk memberikan pengalaman tamu yang luar biasa, dan dalam hal ini jelas bahwa kami tidak melakukan yang terbaik untuk Anda terkait kebersihan dan kenyamanan selama menginap. Jika Anda memberi kami kesempatan untuk mendapatkan kepercayaan Anda kembali, kami akan meyakinkan Anda bahwa kami akan melakukan yang terbaik untuk memberikan Anda pengalaman hotel yang lebih baik. Kami tunggu kedatangan Anda kembali di Hotel Amaris Seasons City.Hormat kami. Eko WidodoHotel Manager.