Daan Mogot Rd No.5 Kav.2, West Cengkareng, Cengkareng, West Jakarta, Jakarta, Special Capital Region of Jakarta, 11730, IndonesiaView hotel details
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Guest Reviews of Samala Hotel Jakarta Cengkareng
7.5/10
173 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location7.8
Amenities7.1
Service7.9
Cleanliness7.3
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All reviews(173)
Positive reviews(150)
Reviews with photos/video(41)
Great service(12)
Too noisy(9)
Awesome stay(8)
Great location(7)
Negative reviews(23)
Guest User
Deluxe king Room
Stayed in Oct 2025
Couple
1 review
6.5/10
Posted on Nov 7, 2025
An average hotel but located nearby a shopping mall and market. Buffet breakfast nothing to shout about
Response from Property: Dear Guest,Thank you for sharing your feedback about your stay at Samala Hotel Jakarta.We are pleased to know that you appreciated our convenient location near the shopping mall and market.We also take note of your comments regarding our breakfast selection, and we will review this with our culinary team to enhance our offerings.Your feedback is valuable for us as we continuously strive to improve our guest experience.We look forward to welcoming you again with better service and improvements on your next visit.Sincerely,Management of Samala Hotel Jakarta
Kylalalalala
Deluxe twin Room
Stayed in Mar 2025
Traveling with friends
2 review
7.5/10
Posted on Apr 21, 2025
Everything is okay except for cleanliness. Got roaches almost everywhere inside the room.
MariahMawi Sutrisna
Deluxe king Room
Stayed in Aug 2025
Solo traveler
31 review
10/10
Outstanding
Posted on Nov 2, 2025
Such a lovely experience! The team went above and beyond to make our stay enjoyable. Everything was spotless, and the atmosphere felt welcoming and relaxing.
Response from Property: Dear Guest,Thank you for sharing your wonderful experience at Samala Hotel Jakarta. We’re truly delighted to know that our team went above and beyond to make your stay enjoyable, and that you appreciated the cleanliness and relaxing atmosphere of our hotel.Your kind words mean a lot to us and serve as great encouragement for our team to continue providing exceptional service to all our guests. We look forward to welcoming you back for another lovely stay soon.With appreciation,Management Hotel Samala
Anonymous User
Deluxe twin Room
Stayed in Oct 2024
Couple
7 review
2.0/10
Posted on Nov 22, 2024
stayed 2nights in this hotel. first and LAST.
zero security, zero security guard
anyone can go to any floor. no card verification in elevator.
in-room door lock is broken
dirty towels
dirty toilet mat
clothes cabinet stinks
poor breakfast variation and taste. very salty.
poor coffee
WILL NEVER return to this hotel. NOT RECOMMENDED
hope can get compensation from trip.com for 2sleepless nights.
Kento koko
Deluxe king Room
Stayed in Oct 2024
Business traveler
22 review
6.5/10
Posted on Nov 8, 2024
Have to request a hair dryer.....
Anonymous User
Deluxe king Room
Stayed in Oct 2024
Couple
4 review
10/10
Outstanding
Posted on Nov 18, 2024
Nyaman
MurtoSiya
Deluxe king Room
Stayed in Apr 2024
Couple
1 review
9.0/10
Great
Posted on May 29, 2024
The staff unfriendly, and also the access card is not wotking
Response from Property: Dear MurtoSiya
Warmest Greetings from Samala Hotel Jakarta..
Thank you for trusting you and your family to stay at Hotel Samala Jakarta and taking the time to write this review.
It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay.
Guest satisfaction and comfort is our priority, therefore our team will always try to provide the best service.
We look forward to welcoming you back to Hotel Samala Jakarta.
Best regards,
Richi Setria
Front Office Manager
Ekawat Sakorn
Deluxe twin Room
Stayed in Dec 2024
Business traveler
15 review
10/10
Outstanding
Posted on Feb 6, 2025
It was a good night for me and my friends.
Guest User
Deluxe king Room
Stayed in May 2024
Business traveler
4 review
8.0/10
Very good
Posted on Jul 7, 2024
Room is clean, and service is good, I stayed in this hotel several times, it is great.
Response from Property: Dear MichaelWarmest greetings from Hotel Samala Jakarta.Thank you very much for your kind positive review for us! It was such a delightful reward for us when we receive good reviews form our guest. It is such a pleasure for us to hear that our good hospitality.Bring you a memorable experience when you stay with us. We are humbly waiting for your next stay with us. Richi SetriaFront Office Manager
Hamidah Abdul Rahim
Deluxe Room
Stayed in Feb 2023
Family
2 review
7.5/10
Posted on Mar 9, 2023
Very fast checkin…
good courtesy from staff
staff friendly and helpful
good job guys
i will return back my stay in Jakarta
Response from Property: Dear Guest
Thank you for leaving us a great review. We are glad you liked your experience, our staff will surely enjoy reading what you write. We place customer experience and satisfaction as our priority. And your review reaffirms the hard work we do every day. Thank you for your kind words and we hope to see you again, thank you.
Warm regards
Samala Hotel Management
G Fridayona easter
Deluxe king Room
Stayed in Sep 2025
Business traveler
18 review
10/10
Outstanding
Posted on Oct 13, 2025
Goods
Response from Property: Yth. Tamu,Terima kasih atas ulasan dan apresiasi Anda terhadap Samala Hotel Jakarta.Kami senang mengetahui bahwa Anda merasa puas dengan layanan dan fasilitas yang kami berikan.Kami berharap dapat kembali menyambut Anda di kesempatan berikutnya.Hormat kami,Manajemen Hotel Samala
Guest User
Deluxe Room
Stayed in Jan 2024
Traveling with friends
6 review
10/10
Outstanding
Posted on Feb 5, 2024
Good service from reception to checkout.
Response from Property: Dear Mr TheThank you for your positive review! We are happy that you rated our service as "excellent service." We hope to welcome you back soon to Hotel Samala.Warm regards,Richi SetriaFront Office Manager
Firman_86
Deluxe twin Room
Stayed in Jan 2025
Business traveler
43 review
10/10
Outstanding
Posted on Feb 20, 2025
Lumayan
Guest User
Executive Suite
Stayed in Apr 2024
Couple
2 review
8.0/10
Very good
Posted on May 5, 2024
room convenience good
Response from Property: Dear GuestWarmest greetings from Hotel Samala Jakarta.Thank you very much for your kind positive review for us! It was such a delightful reward for us when we receive good reviews form our guest. It is such a pleasure for us to hear that our good hospitality,Bring you a memorable experience when you stay with us. We are humbly waiting for your next stay with us. Best regardRichi SetriaFront Office Manager