West Sacramento Hotels with Gym

We had a great 2-night stay at this hotel. The staff was friendly, welcoming and professional. They went the extra mile when we needed things. Parking was easy. Check-in was quick. The lobby is large, well-designed and comfortable. Breakfast was simple. Coffee was ready early in the morning. The rooms were clean and nicely designed. There were ample shelves and cabinets, plenty of room in all the right places. The kitchenette served its purpose. The beds were comfortable. They graciously brought us extra pillows when we asked for them. Finally, the hotel is conveniently located just across the Tower Bridge from downtown Sacramento, easy to get there by bike, car or on foot. I took a number of walks in the neighborhood and never felt unsafe. It's a fine place to stay for a couple nights and we'll definitely stay there again when we return.

NO SLEEP! NO AC! Stay Away! We were here for one night and paid $200 for this dreadful 2-star property. It looks like nice enough on the surface, but that superficial veneer is soon shattered. The bed was a saggy back-breaking torture device. Your spine will not soon recover from your stay. The AC worked well enough until we tried to turn it off. Maintenance could not get the thermostat to work either; she yanked the entire cover off of the AC unit and disconnected something inside. She said it might be the thermostat battery. So why not simply replace it??? By 2am it was so hot in our room on the fourth floor, I tried to turn on just the fan, but the entire system had been disabled. Tried to open the window, but only opens 2 INCHES! It was suffocatingly stuffy and hot in the room. At 4 o’clock in the morning some awful rumbling started; the windows were actually vibrating. I got up and looked out the window. Apparently, they are next door to a massive big rig trucking hub. At 4am they turn on the engine of every single truck there and just let them idle for hours until they’re needed—that night there were 14 deafening diesel monsters. It was so bad I left my husband in the bed and crawled over to the sofa. A truly, truly horrible experience. What made matters even worse was when I spoke with Terry Stewart on the phone, the property’s sales manager, after we had returned home. He was defensive, pissy and utterly unhelpful. I realize they have no control over their neighbors, however, all we asked for was a QUIET room— that was our ONLY request. They could’ve put us on the other side of the hotel away from the entire fleet of NOISY diesel big rigs. His response to the problem with the AC was to get very hostile and aggressively demand “You told them to turn it off!!!!! Right, right? DIDN’T YOU!!!!!!??????” No, I didn’t. I asked them to FIX it so we had control over the room temperature for the duration of our night. This location is absolute rubbish. Management is hostile and rude if you have an issue. Stay away. If you require Springhill Suites, there’s another one less than 10 minutes away that’s more highly rated and must be quieter.

We stayed at this hotel with a baseball team that was in the area for a tournament. The sales staff (Christina) worked with us to get a group rate for the team and families. Upon our arrival, we were greeted by wonderful front desk staff (Arleny) that not only had all of our keys already set up for us prior to arrival, but had bags with water and snacks for each of our players and coaches. The hotel rooms were very nice, clean, and comfortable. When we came down for breakfast, everything was well stocked, including the bacon! That isn't always the case in hotels we've stayed at before. And the breakfast area was kept exceptionally clean. All of our players said that the breakfast at this hotel was much better than the location we stayed at the previous year (Shout out to Toni who was running the breakfast area). We hope to return to this same tournament next year and you bet we will be staying at this hotel.

We had a bad experience with the staff at this hotel and requested 4 times to have the manager contact us. They left my 70 year old mother sitting in the lobby crying and frantic after finding a bug in her original room. A tick was crawling on my mother in the middle of the night. She had to hobble downstairs to show the clerk, who then apologized and gave her a new room. She had to go up and repack all her stuff, then move herself up to the new room at 3:30 in the morning. The night clerk then went up at 5:30 in the morning to wake her up and tell her that the room was reserved for that Saturday and she would have to move again. My mom then packed all her stuff again and moved into the lobby to call me, once again packing all her stuff around while hobbling around on a cane. When I talked to the night clerk his excuse was he was trying to deal with the situation and room change before he went home, and not leave it on the incoming staff. Completely a piss poor decision based on the previous few hours. This could have easily been avoided by using some common sense and let the 70- year old women who had been inconvenienced just sleep, then deal with it when she got up. The staff tried to make it better but did a poor job. I requested that the manager call me ASAP after being woke up at 6:00am and finding my mother in that condition in the lobby. The poor decisions of the night staff were completely unacceptable. They did try to make corrections in the morning and Nuresa, the morning clerk, was helpful. The bottom line is that the Manager refused multiple attempts to call me, I left 3 messages at the front desk and called in 4 times. it has now been 4 days and still no response. HIGHLY DO NOT RECOMMEND THIS LOCATION. This problem could have been completely avoided if the manager had just shown some courtesy and made a simple phone call.