Red Roof Inn Cleveland - Westlake

Good for night stay

The stay was alright

The refrigerator froze all our drinks, the bathtub was a little dirty and the bathroom lights had a bunch of dead bugs in them. Otherwise everything else was okay. The handicap rooms are comfortable and have adequate hand rails and shower chair.

Every thing was good. A Lil microwave and a Lil Fridge would’ve been great.. had to keep running down the stairs across the parking lot to go to the ice machine. Just fill our ice bag to keep our cooler filled with ice so that we could have cold drinks on such hot days and store our fast food.. Staff was really nice… —Mrs. MAQ

For the price, it was quite satisfactory. I got the impression that the owners have put a lot into renovating and freshening up the building and rooms. The air conditioner in my room was old and inefficient, but that was the only problem. It's no frills with a "standard" room, but I wasn't looking for frills. The only problem was at check-in. Advertised check-in time was 3:00 p.m., and I arrived around 4:00 after 5 hours on the road, and needing a nap before heading into Cleveland for an event. The clerk informed us that our room wouldn't be available until 5:00. No nap for me!

Very disapppointed. Took one look at our room snd walked right back to the front office. Told them we were not staying the 2 nights we had booked. Wanted refund. Room was dirty and dead bugs on the floor. Bed sheet had dirt on it and air conditioner tubing was covered in plastic. Curtain rod was broke and drapes half hanging on it. Outdoor grass not mowed in the back or around the 2nd building. Also, garbage in parking lot in tbe same area. Wooden staircase to upper level was splintered, missing paint and uneven steps. Never again

Bathrooms are super small. Have to almost stand in the tub to shut the door. Toilet didn’t like flushing that much. A strip of drywall tape was hanging from the ceiling about a good 3-4 foot piece. Carpet was missing huge chunks and you can see where they tried to patch it and it still peeled off. Beds were too small for the frame so you had to step over the metal frame to get to the bed. Mini fridge didn’t shut so it had to be twisted in its cubby to stay shut. Hotel room phone was cut and not able to work. Safe also didn’t work. Ac filter was superrrrr dirty like it’s never been cleaned before. Beds and sheets were also really stained.

Weeds all over the property, uncut grass, weeds, all over flowerbeds, no Kleenex in the room no hand soap in the room no coffee cup available for the coffee maker.

We gad a SUPER stay. Room was SPARKLING clean. We arrived in late evening and outdoor lighting was well done and area felt very safe for female travelers. Staff/owners clearly took pride in caring for the property. They exuded warmth and were truly interested in our satisfaction. Property was clean outside, and flowers in bloom—very pretty! Easy off/on I-90, with nice Bob Evans nearby where we ate breakfast. We accidentally left an item in the room and their work stopped immediately to assist us in getting it. Thank you!