Best Western the Ship Hotel Reviews

Very enjoyable 2day stay staff very helpful,room clean  bed very comfortable, building requires major refurbishment and updating carpets seen better days. If booking stay use online booking company as I saved £45 for a 2 night stay as opposed to booking direct

Our room was 219 Pleasant enough but lacking in cupboard and drawer space. The headboard was clearly meant for a much bigger bed and the bed itself had a very hard wired framed mattress. Absolutely terrible! The en suit was relatively new and good finish. Unfortunately the toilet wouldn’t flush because the cold water supply was inadequate for the the suit of rooms it served. The only way to clean the toilet was to use the shower hose to clean the bowl. Either that or find a communal toilet on another floor. The reality is that the hotel knows of this problem but has yet fix the problem. The room was incredibly warm having only one small roof window and a small mobile fan to create a breeze. The room was kept clean and the bed made with fresh towels as required. Breakfast was good but relatively expensive. We did eat in on one occasion and again it was of a reasonable standard if little on the expensive side. Car parking was an absolute nightmare. This despite paying in full for the service. We were later fined £100 for apparently not paying. It has taken a further three weeks to resolve the matter and the charge revoked. Overall it was a quiet venue with limited resources. Suitable for business travellers but limited for travellers on vacation.

I am extremely disappointed with my stay and the way I was treated by your staff. The level of customer service I received was completely unacceptable, and I believe I was repeatedly misled throughout my stay. Upon checking in, I was allocated a room on the top floor in the attic. While the rest of the hotel was pleasantly cool, my room was unbearably hot. There was no air conditioning, only a fan. However, the sockets next to the bed were not compatible with a standard UK three-pin plug, meaning I couldn’t position the fan anywhere near the bed, making it virtually useless for sleeping. I immediately went to reception and explained the situation, asking if I could move to another room. I was told that every room on the lower floors was fully occupied and that no alternative room was available. The only assistance offered was an additional fan. I also asked for an extension lead so I could at least place a fan beside the bed, but I was told the hotel had no extension leads available. Despite using both fans, the room remained unbearably hot. Later that evening, I checked *********** and was astonished to see that multiple rooms were still available to book. I returned to reception, where I was then told that rooms on the lower floors did exist, but they were being deliberately kept available in case of late bookings. In other words, I had been given false information when I first asked to move. Existing paying guests should never be treated as less important than the possibility of future bookings. By around midnight, after being unable to sleep due to the heat, I returned to reception once again in the hope that one of those rooms was still available. This time I was given yet another excuse: I was told I could not move because it would mean the housekeeping team would have two rooms to clean. Once again, my comfort, wellbeing and ability to get any sleep were considered less important than avoiding a small amount of additional work. This was another completely unacceptable response. To make matters even worse, I later discovered that the hotel did in fact have extension leads available. I had specifically asked for one earlier in the evening and had been told none existed. Once again, I had been given inaccurate information. As a result of all of this, I managed approximately one hour of sleep before having to start a new job the following morning. This was an incredibly important day for me, and the hotel’s failure to deal honestly and reasonably with a straightforward issue had a direct impact on it. What frustrates me most is not simply that the room was too hot. It is that I was repeatedly given misleading and contradictory explanations instead of honest, customer-focused service. At every stage there seemed to be another excuse rather than a genuine attempt to resolve the problem. Had someone simply been honest and made a reasonable effort to help, this complaint would likely never have been necessary. This experience fell far below the standard I would expect from any hotel. I expect a full explanation as to why I was repeatedly misled by multiple members of staff, and I believe appropriate compensation is warranted given the complete lack of honesty, the unacceptable handling of my concerns, and the fact that I was left almost entirely without sleep before the first day of my new job.

Despite requesting a twin bedded room, this was not provided. Staff lacked empathy

Staff very friendly. Helped when needed. Lovely breakfast. Lovely clean room.

There was load music from outside somewhere untill the early hours . Wine bar or somewhere. Toilet took about 30 mins to refill.  Shower was too hot and took an age to cool down £7.50 for parking  When I mentioned the above I was told we only booked a standard room and they were at the back.  That’s fair enough but don’t want to feel like you are park of a rave. And future guest should be told.  A real shame because this hotel could be a real great hotel with a bit of management training

Seemed like a very tired hotel. Boiling dated and lacked the basics

This is a more traditional hotel, and given its location, it's probably not worth the price.

The ship hotel is clean and convenient. The room was good sized but the double bed was just two singles joined together so wasn’t that comfortable. The staff were welcoming and kind. Would stay here again if I happen to be in the area.

Hotel is great but disappointing to be changed £7.50 a day for car parking

This is not the first time we have stayed at this hotel, although it is the first time that we used Trip to make the booking. This is a very nice hotel with friendly staff and a good range of food and drink available. The room we stayed in was clean and comfortable. It was quiet and a good night sleep was had. If I had to make a negative point it would be that we were required to pay an additional fee for parking and that hasn’t been the case before. I didn’t notice anything about parking charges when I made the booking although it may have been there. As a hotel guest that I would expect overnight parking to be complementary however this will not impact whether or not we stay at the hotel again. Thank you to the friendly staff and compliments to the Cleaning staff for presenting us with a nice room.

Nice room and request for A/C was accommodated.

Booked 4 rooms over two night so business directors, told I could only have best western pounds for the room I stayed in regardless of booking and paying for them all, staff can only so no or I can’t, this filters down from the manager so be prepared for terrible service and frankly tired and grubby interiors

Good hotel location close to restaurants and shops.