Blackcomb Lodge

Blackcomb Lodge is a winter wonder den! Nestled near the slopes, it's all about ski, sleep, repeat. The vibe is cozy chic, and the hot cocoa is on point. Perfect crash pad for snow junkies!

The hotel front desk was rude and misleading. We wanted to cancel hotel reservation because of Road closure due to BC wildfires and they informed us that they cannot do that, only ******* can do that but they will help us. They said that they are ready for cancellation and they are happy to refund full amount if ******* agrees, They even made us call ******* and Write Emails to ******* for cancellation. However, They lie about cancellation policy and they did not have any intention of cancelling reservations or issuing refund. They fail to admit this and communicate this even despite numerous calls. They are saying 1 thing to us and another thing to *******. They could have simply made this process simpler by saying that they will not do cancellations or issue refund. No need for so much back and forth for hours.

The front desk guy is really intense. I could tell he is the owner. He does treat you like youre checking in to jail instead of a hotel you are paying for. He makes you sign off on every single rule and theres little charges for every single thing. He also RAN out to the parking lot to greet us and it felt odd because his energy was very frenetic. He thought we were parking without paying and he was ready to confront us about it until he realized we were actual guests. The rules of the hotel are also posted EVERYWHERE its extremely bizarre. The other staff seemed normal and chill. The room was nice with two balconies but yeah its old and needs work for sure ad is a little run down. Peeling paint and wallpaper and tape over the tiling in the bathroom etc. The pricing was good, and the location is excellent. The owner started our trip off on a very weird vibe. So if youre cool with being treated like youre lucky to be allowed to be on the property and loudly verbally accosted and watched by the owner then yeah its fine to stay here. I think if the owner stayed away and let his staff work for him the guests would have a better experience here.

We had a medical emergency and they did not want to refund us. They also did not let us rebook for another day. All around dissatisfied with the service.

The staff were very polite and friendly. I found the hotel itself run down and old, the room had a very strange arrangement with the TV on an inconvenient wall - difficult to see from the bed. My room was above the main village walkway and it was extremely loud until 3 am, making it difficult to sleep.