Holiday Inn Express & Suites WICHITA NORTHEAST by IHG

Mini fridge in room squealed all night so had to unplug. Shower handle fell off in my hand. Other than that it was ok. Great location and great breakfast.

Staff was courteous but the hotel room was not in good shape. We had to move from the first one because the shower door was broken and kept falling inside the stall. Then in the new room, the

The carpet and walls had wine staining on them. The window seal is broken, causing the window to be completely crystallized on the inside and you're unable to see out. The office chair was broken and would not go up and down or lock from going backwards, and if you went backwards too far, the backrest would unhook leaving one on the floor. The bathroom is poorly ventilated, causing steam to accumulate both in the bathroom and the main room lamp fixtures show rusting on them. Not sure how this is possible.

The evening staff was ill-prepared to deal with the conflict we had, but the morning manager did take care of the situation. The breakfast crew was very nice, and the food was good. The room was a little to be desired with the phone not working, the water pressure seemed pretty low, no vents in washroom, television was older and beds were ok. The cleaning crew was nice and helpful. I would use again if needed just wish the people in the evening check in was a bit more understanding and capable.

We enjoyed this hotel a lot. Clean and welcoming. Breakfast was great. Our only complaint is that our TV did not work. We called one evening, they couldn’t find another remote and said maintenance would check the next day. Maintenance never came. When we called the following evening, they said there was nothing they could do once again. Because we paid through *******, the hotel said we would not receive any discounts for the inconvenience. A bit disappointing.

Hot tub, broken and not working until last night of our stay mildew on tile and in the tub in the bathroom rust on the towel bar staff was courteous. Breakfast was very good.

All staff were extremely friendly. Clean rooms. Good hot breakfast. My kids loved the pancake maker.

Hot tub was cold and the jets were not working, was also not very clean. The rest of the hotel was very nice.