SureStay Hotel by Best Western Williams - Grand Canyon

Do not recommend staying in this hotel. I booked a twin bed for two nights. Since the room was small, I temporarily added an extra room, which actually cost more than 1,000 yuan per night. After checking in, I found that the washbasin in the bathroom had fallen off at 10pm. I went downstairs and planned to change rooms, but the front desk was closed. There was no answer, and I communicated with Ctrip in time until about twelve o'clock, but to no avail. I went down early the next morning and saw that I knocked on the door and didn't open it until 7 o'clock. They explained the problem and wanted to compensate me for half of the room charge. The front desk said they had to wait for the manager's reply (I stayed for two nights and the hotel didn't solve the problem). It's so expensive. There was no wash basin when I checked in, and they refused to compensate me for the inconvenience. In the end, Ctrip customer service applied to compensate me for more than 100 RMB. I think Ctrip was sincere, but of course I was not satisfied with the hotel.